Read our SlotsPalace Casino review and find out if it’s safe and legit. Learn about its player feedback and complaints, T&Cs, games & bonuses.

When reviewing and assessing SlotsPalace Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We’ve worked out the casino’s Safety Index, a numerical and verbal representation of online casinos’ safety and fairness, based on these discoveries. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. SlotsPalace Casino has a Very high Safety Index of 9.7, establishing it as one of the more secure and fair online casinos on the web, based on our criteria. Read our SlotsPalace Casino review to discover more about this casino and decide whether it is a suitable option for you.

Safety Index – SlotsPalace Casino fairness and safety

We calculate a casino’s Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino’s estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of SlotsPalace Casino, we meticulously evaluated and analyzed the Terms and Conditions of SlotsPalace Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.

SlotsPalace Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We consider both the casino’s size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

As far as we know, no relevant casino blacklists include SlotsPalace Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

All in all, when combined with other factors that come into play in our review, SlotsPalace Casino has landed a Very high Safety Index of 9.7. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are concerned, SlotsPalace Casino is related to 8 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of SlotsPalace Casino.

SlotsPalace Casino Terms and Conditions

When evaluating online casinos, we meticulously analyze each casino’s Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We did not find any unfair or predatory rules in the Terms and Conditions of SlotsPalace Casino during our review.

Player complaints about SlotsPalace Casino

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino’s safety and fairness.

We currently have 0 complaints directly about this casino in our database, as well as 5 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 928 black points in total, out of which 928 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

SlotsPalace Casino user feedback and reviews

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

Based on the 41 user reviews of SlotsPalace Casino in our database, it has a Bad User feedback score. You can find the reviews in the User reviews part of this page.

Note: It’s important to note that user reviews may not always provide an objective reflection of the casino’s quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino’s reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

SlotsPalace Casino company data and licenses

SlotsPalace Casino is owned by and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.

SlotsPalace Casino has a gambling license issued by Anjouan Gaming in Comoros.

Win and withdrawal limits, payment options

SlotsPalace Casino accepts deposits via 36 payment methods. This includes: Neteller, Skrill, PaySafeCard, VISA, Mastercard, PostePay, Neosurf, Zimpler, Bitcoin (BTC), SIRU, Bank transfer, Skrill 1-Tap, Ripple (XRP), Revolut, SafetyPay, Rapid Transfer, UTORG, USD Coin (USDC), Voucher, Tether (USDT), SticPay, WebPay, Bitcoin Cash (BCH), Fun ID, Ethereum (ETH), Interac, Cardano (ADA), blik, Dogecoin (DOGE), CashtoCode, MiFinity, MuchBetter, Khipu, Jetonbank, Mach, Litecoin (LTC).

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino’s winning and withdrawal limits can be found in the table below.

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at SlotsPalace Casino.

Language	Website	Customer support	Live chat
Slovak			24/7
English			24/7
Spanish			24/7
Portuguese			24/7
Japanese			24/7
German			24/7
Finnish			24/7
Italian			24/7
Czech			24/7
Greek			24/7
French			24/7
Norwegian			24/7
Arabic			24/7
Dutch			24/7
Croatian			24/7
Polish			24/7
Hungarian			24/7
Slovenian			24/7

During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at SlotsPalace Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of SlotsPalace Casino to be good.

Casino games and slots available at SlotsPalace Casino

SlotsPalace Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Games from 110 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, TaDa Gaming, Play’n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, GameArt, Endorphina, PariPlay, Habanero, Red Rake Gaming, Leander Games, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, EveryMatrix, Betgames, FBM Digital Systems., Turbo Games, Platipus, Amigo Gaming, Spinmatic, Apollo Games, G Games, Aviatrix, NetGaming, OneTouch, Kiron Interactive, Casino Technology, Revolver Gaming, On Air Entertainment, Reevo, Mascot Gaming, Amusnet (EGT), PlayPearls, Givme Games, PGsoft (Pocket Games Soft), Ela Games, OctoPlay, Skywind Group, Caleta Gaming, Iconic21 (BETER Live), AvatarUX, 3 Oaks Gaming, Shady Lady, Vibra Gaming, Spinberry, 7777 gaming, Smartsoft Gaming, Swintt, Felt Gaming, Tequity, RevDev, Skillzzgaming, BF Games, Spribe, Gamomat, Arcadem, CandleBets, Betsolutions, Bally Wulff, SlotMill, Onlyplay, Bombay Live, Salsa Technology, Oryx Gaming, Gaming Corps, VoltEnt, Leap Gaming, Ortiz, Gamebeat, Kajot, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Kalamba Games, Golden Hero, Apparat Gaming, Creed Roomz, InOut, PatePlay, PopOK Gaming, Barbara Bang, Clawbuster, Rogue Gaming, Hacksaw Gaming, Solidicon, Ruby Play.

Bonuses and codes offered by SlotsPalace Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In ‘Bonuses’ section of this review, you’ll currently find 7 bonuses from SlotsPalace Casino based on the data from our database.

*Note: In case you are looking for more information about this casino’s bonus offers, visit our SlotsPalace Casino bonuses page.*We calculate a casino’s Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino’s estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of SlotsPalace Casino, we meticulously evaluated and analyzed the Terms and Conditions of SlotsPalace Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.

SlotsPalace Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We consider both the casino’s size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

As far as we know, no relevant casino blacklists include SlotsPalace Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

All in all, when combined with other factors that come into play in our review, SlotsPalace Casino has landed a Very high Safety Index of 9.7. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are concerned, SlotsPalace Casino is related to 8 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of SlotsPalace Casino.

SlotsPalace Casino Terms and Conditions

When evaluating online casinos, we meticulously analyze each casino’s Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We did not find any unfair or predatory rules in the Terms and Conditions of SlotsPalace Casino during our review.

Player complaints about SlotsPalace Casino

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino’s safety and fairness.

We currently have 0 complaints directly about this casino in our database, as well as 5 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 928 black points in total, out of which 928 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

SlotsPalace Casino user feedback and reviews

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

Based on the 41 user reviews of SlotsPalace Casino in our database, it has a Bad User feedback score. You can find the reviews in the User reviews part of this page.

Note: It’s important to note that user reviews may not always provide an objective reflection of the casino’s quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino’s reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

SlotsPalace Casino company data and licenses

SlotsPalace Casino is owned by and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.

SlotsPalace Casino has a gambling license issued by Anjouan Gaming in Comoros.

Win and withdrawal limits, payment options

SlotsPalace Casino accepts deposits via 36 payment methods. This includes: Neteller, Skrill, PaySafeCard, VISA, Mastercard, PostePay, Neosurf, Zimpler, Bitcoin (BTC), SIRU, Bank transfer, Skrill 1-Tap, Ripple (XRP), Revolut, SafetyPay, Rapid Transfer, UTORG, USD Coin (USDC), Voucher, Tether (USDT), SticPay, WebPay, Bitcoin Cash (BCH), Fun ID, Ethereum (ETH), Interac, Cardano (ADA), blik, Dogecoin (DOGE), CashtoCode, MiFinity, MuchBetter, Khipu, Jetonbank, Mach, Litecoin (LTC).

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino’s winning and withdrawal limits can be found in the table below.

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at SlotsPalace Casino.

Language	Website	Customer support	Live chat
Slovak			24/7
English			24/7
Spanish			24/7
Portuguese			24/7
Japanese			24/7
German			24/7
Finnish			24/7
Italian			24/7
Czech			24/7
Greek			24/7
French			24/7
Norwegian			24/7
Arabic			24/7
Dutch			24/7
Croatian			24/7
Polish			24/7
Hungarian			24/7
Slovenian			24/7

During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at SlotsPalace Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of SlotsPalace Casino to be good.

Casino games and slots available at SlotsPalace Casino

SlotsPalace Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Games from 110 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, TaDa Gaming, Play’n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, GameArt, Endorphina, PariPlay, Habanero, Red Rake Gaming, Leander Games, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, EveryMatrix, Betgames, FBM Digital Systems., Turbo Games, Platipus, Amigo Gaming, Spinmatic, Apollo Games, G Games, Aviatrix, NetGaming, OneTouch, Kiron Interactive, Casino Technology, Revolver Gaming, On Air Entertainment, Reevo, Mascot Gaming, Amusnet (EGT), PlayPearls, Givme Games, PGsoft (Pocket Games Soft), Ela Games, OctoPlay, Skywind Group, Caleta Gaming, Iconic21 (BETER Live), AvatarUX, 3 Oaks Gaming, Shady Lady, Vibra Gaming, Spinberry, 7777 gaming, Smartsoft Gaming, Swintt, Felt Gaming, Tequity, RevDev, Skillzzgaming, BF Games, Spribe, Gamomat, Arcadem, CandleBets, Betsolutions, Bally Wulff, SlotMill, Onlyplay, Bombay Live, Salsa Technology, Oryx Gaming, Gaming Corps, VoltEnt, Leap Gaming, Ortiz, Gamebeat, Kajot, Fugaso, Felix Gaming, Stakelogic, Fazi, Zitro, Gamzix, Kalamba Games, Golden Hero, Apparat Gaming, Creed Roomz, InOut, PatePlay, PopOK Gaming, Barbara Bang, Clawbuster, Rogue Gaming, Hacksaw Gaming, Solidicon, Ruby Play.

Bonuses and codes offered by SlotsPalace Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In ‘Bonuses’ section of this review, you’ll currently find 7 bonuses from SlotsPalace Casino based on the data from our database.

Note: In case you are looking for more information about this casino’s bonus offers, visit our SlotsPalace Casino bonuses page. Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods Show all (36)Payment methods (36)-

Withdrawal limits per month $7,000 per day $500 SlotsRouletteBlackjackBettingVideo pokerBingoBaccaratJackpot gamesLive gamesNo pokerCraps and diceKenoScratch cardseSports bettingCrash gamesTypes of games- Slots

• Roulette
• Blackjack
• Betting
• Video poker
• Bingo
• Baccarat
• Jackpot games
• Live games
• No poker
• Craps and dice
• Keno
• Scratch cards
• eSports betting
• Crash games

English website All languages (18)All website languagesEnglishFrenchGermanItalianSpanishArabicCroatianCzechDutchFinnishGreekHungarianJapaneseNorwegianPolishPortugueseSlovakSlovenianEnglish customer support All languages (18)All customer support languagesEnglishFrenchGermanItalianSpanishArabicCroatianCzechDutchFinnishGreekHungarianJapaneseNorwegianPolishPortugueseSlovakSlovenianEnglish live chat All languages (18)All livechat languagesEnglishFrenchGermanItalianSpanishArabicCroatianCzechDutchFinnishGreekHungarianJapaneseNorwegianPolishPortugueseSlovakSlovenian-

• Deposits and withdrawals via cryptocurrencies

• Live chat support is available 24/7

• Huge selection of game providers

• Wide range of languages and currencies

• Low monthly withdrawal limit (7000$/month)

• The daily withdrawal limit depends on the player’s status

• Small international casino

• Live chat support uses the auto-translate feature for some languages

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Browse all bonuses offered by SlotsPalace Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino GuruWe want players to understand gambling. This is a place to share experience with SlotsPalace Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Bad Rated by 42 users

Very positivePositiveNeutralNegativeVery negativeDo you have any experience with this casino?

Write a review Casino GuruWe want players to understand gambling. ericasoussaVisitorPortugal• 5 days ago The casino was good at first, I even withdrew money from there, but for a few months now I’ve been trying to make withdrawals and nothing. I tried to make a withdrawal of 300€ and I waited the 3 working days as they say you should and nothing, so I contacted the live chat and they told me that they were having problems with the financial department and that it could take some time, I waited and another week passed and I didn’t receive the withdrawal, so I sent an email to support where they said the same thing, I waited and after 3 weeks of waiting my withdrawal was canceled and I couldn’t withdraw the money.As I thought it was that month that you might be having problems I went there and deposited again where I managed to get 120€ but it’s been 1 week and I haven’t received anything, I contact chat and support and they just apologize for what happened and nobody solves anything. O casino no início era bom, cheguei a levantar de lá dinheiro só que de hà uns meses para cá tento fazer levantamentos e nada. Tentei fazer um levantamento de 300€ e esperei os 3 dias úteis como eles dizem que se deve esperar e nada, então contactei o chat ao vivo ao que me disseram que estavam com problemas do departamento financeiro e que poderia levar algum tempo, eu esperei e passou mais 1 semana e nada de receber o levantamento, então mandei email para o suporte onde foi dito o mesmo, eu esperei e ao fazer 3 semanas de espera o meu levantamento foi cancelado e não consegui levantar o dinheiro.Eu como pensei que fosse aquele mês que poderias estar com problemas fui lá e voltei a depositar onde consegui tirar 120€ só que já faz 1 semana e nada de receber, contacto o chat e o suporte e só pedem desculpa pelo ocorrido e ninguém resolve nada. - Nothing positive Nada de positivo

• Late withdrawals Levantamentos atrasados
• They don’t comply with their own policies Não cumprem com as políticas deles próprios
• They don’t resolve anything in general chat Não resolvem no chat geral nada

SpecialkahNoviceAustralia• 1 month ago What an amazing casino. I was a little bit doubtful due to the negative reviews I’ve read but every time I’ve contacted them I have been provided with reassurance and support. I won money in my time of need and I was able to get back on track financially due to my winnings coming in so quickly. Very very happy with this casino. - Fastwithdrawals

• Great customer service

• Brilliant selection of games

• Fair gaming

• Great bonuses

• None

Ujita_RanJunior AdeptCongo, Democratic Republic• 2 months ago Worst casino ever!I played here a lot and i was always having problems with live support…they are slow and cannot solve nothing without their bosses.They are not honest with their players, bonus wagering are double what they claim and you always have to contact their slow live support to make it right.When my story ended with them in bad term i must add, they didn’t respond to me thru any channel for more than a month and even after complaint here, they didn’t respond. Let me just add that i was the highest level player at their casino. - Worst bro

soccerApprenticeCanada• 5 months ago No responsible gambling tool. I ask them to closed my account 2 weeks ago. Still my account is open. Even i emailed them 5 times. And customer support say " sorry for the delay in process your request “. - No responsible gambling tool

• Poor customer support
• Low withdrawal limit
• Long withdrawal processing

Antonia1997ApprenticeGreece• 7 months ago A good casino, I played, won 120 euros, and the next day I had it, I don’t know for more money, but I had a good time. The website works, although I would say that the live chat is not very good. All casinos of this type need work! Ένα καλό καζίνο εγώ έπαιξα κέρδισα 120 ευρώ καί την άλλη μέρα τα είχα δεν ξέρω για παραπάνω λεφτά πάντως πέρασα καλά λειτουργεί η ιστοσελίδα άν καί θά έλεγα ότι τό live chat δεν είναι πολύ καλό θέλουν δουλειά όλα τά καζίνο που υπάρχουν τέτοιου είδους! - Fast withdrawals Γρήγορες αναλήψεις

• Positive website Θετική ιστοσελίδα

• Good offers Καλες προσφορές

• Slow lice chat Αργό lice chat

• No Efficient service Όχι Αποτελεσματική εξυπηρέτηση

d32333935VisitorAustria• 9 months ago You don’t receive the deposit bonus even after asking in the chat. Withdrawals are delayed for 3 weeks and in the end the account is simply closed. How can you rate the casino with 9.3/10 points?????? Man erhält den Einzahlungsbonus auch nach Nachfrage im Chat nicht. Auszahlungen werden 3 Wochen hinausgezögert und am Ende das Konto einfach geschlossen.Wie könnt ihr bitte das Casino mit 9.3/10 Punkten bewerten?????? - Bonus will not be credited Bonus wird nicht gutgeschrieben

• Payment is delayed for a long time and ultimately simply refused Auszahlung wird lange hinausgezögert und am Ende einfach verweigert

MEH43ApprenticeBrazil• 10 months ago There are many casinos on the group platform, playing games in each casino requires a budget, there are currently 138 international casinos that I am registered with, I have played small or large amounts in all of them. I won more money in the tipling casino that I mentioned above as I played in other casinos and I saw that slots palace casino game plays according to its rules. I have seen many times that games are jammed in other casinos, but unfortunately there is no such problem in this casino, all the games are perfect, the bonuses are perfect, the gifts are perfect. That’s why I trust this casino so much, I recommend you to enter this casino without hesitation and play games, you can be sure that you will win.I am saying this clearly, the 5-day money transfer period is a lie. The money transfer is 1850 reais in the first stage and the first transfer is made after 14 days. I lost 10,000usd, I am sorry but there is nothing I can do. - They have a wide variety of games and they pay fairly

• Money transfer takes a long time Remember, the money will be transferred to you after 14 days, not 3.5 days, I experienced this.

KyamiSenior ApprenticeGermany• 1 year ago You can deposit here with Paysafecard, which is very good, but the withdrawal takes forever. Also, the profile says that no verification is required at the moment. I find this very dubious. I prefer to verify my account before I play. The site is also very laggy and it is no fun to play. I would not recommend it. Man kann hier mit Paysafecard einzahlen was sehr gut ist, allerdings dauert die Auszahlung ewig, zudem steht im Profil dass man gerade keine Verifikation benötigt, dies finde ich sehr unseriös, ich verifiziere mein Konto lieber bevor ich Spiele, die Seite ist zu dem sehr laggy und es macht keinen Spaß zu Spielen, keine Empfehlung. - Paysafecard deposit Paysafecard einzahlung

• slow payout langsame auszahlung
• Verification not “necessary” Verifizierung nicht “nötig”

sezorg2VisitorGreece• 1 year ago The worst thing there is …away everyone to close the shit…8 days and he didn’t withdraw when I got angry and lost Ότι χειρότερο υπάρχει…μακριά όλοι για κλείσει το στραμμένο…8 μέρες και δεν έκανε ανάληψη οσπου αγανάκτησα και εχασα - Ascension unacceptable…don’t try Ανάληψη απαράδεκτη…μην δοκιμάζεται

• Robot service everyone Εξυπηρέτηση robot όλοι

romzyktJunior ApprenticeGermany• 1 year ago Happiness is one thing that others are constantly losing. In my eyes, this casino is the last one…. - no winnings, bets don’t matter, play doesn’t matter… - Customer service disaster, waiting time too long - After deposits, bonuses cannot even be issued for loyalty customers. Stay away from this casino group… Glück ist das eine , dass andere ist ständig zu verlieren . Dieses Casino ist in meinen Augen , der letzte ….- keine Gewinne , Einsätze egal , spiele egal ..- Kundenservice Katastrophe, zu lange Wartezeit- nach Einzahlungen, können nicht mal Bonuse für Treuekunden ausgegeben werden ..Finger weg von dieser Casino Gruppe… - Games are fine Spiele sind in Ordnung

• Technically flawless Technisch einwandfrei

• Nice structure Schöner Aufbau

• No winnings Keine Gewinne

• Customer service disaster Kundenservice Katastrophe

• No bonus Kein Bonus

VasilisPripidisVisitorGreece• 1 year ago It has improved a lot since I first played, the selection of games is very good and I was able to withdraw pretty quickly the second time around. (the first one they delayed a bit) Έχει βελτιωθεί κατα πάρα πολύ απο τότε που είχα πρωτοπαίξει, οι επιλογές για παιχνίδια είναι πολύ καλές και έκανα ανάληψη αρκετ΄ά γρήγορα τη δευτερη φορά. (τη πρώτη το άργησαν λίγο) - Range of games Γκάμα παιχνιδιών

• Platform Πλατφόρμα

• 1st payment is late 1η πληρωμή καθυστερεί

batolisNoviceGreece• 1 year ago so far I have only got positive things from this casino. nice graphic environment and many games from many providers. good luck to all - Fast friendly support

• Good style
• nteresting welcome bonuses

asdafasNoviceGreece• 1 year ago Do not play at this casino. It’s been over a month and still I cannot complete the verification. It’s laughable, they always ask me for new documents. I have done verification to many casinos and I’ve never seen anthing like this. Now they ask me to send them all of my transactions within a month. They just have no intention of giving me my money. - Endless verification process

• Laughable bonus terms

BymimmlVisitorFrance• 1 year ago Not possible to withdraw money if you win something. Support by email or live chat is not available or hide behind so called company rules. Do not spend your money on this scam casino. Bbet7755Junior ApprenticeCanada• 2 years ago Horrible casino. Made my first deposit and was denied the match bonus due to administrative decisions. No idea why, support said they didn’t know the reason as well. Sour taste for first time player. There’s better sites to play on imo. shauncarter94NoviceAustralia• 2 years ago I tried making numerous withdrawals which all got rejected. The support said to try another withdrawal method 4 times and after trying all of them and still got rejected I gave up. This casino is a total waste of time and I definitely wouldn’t recommend it to anyone. - Withdrawals get constantly rejected

• Support is not helpful

angeltito1Junior ApprenticeSpain• 2 years ago I registered at SlotsPalace Casino on the 10th of this month of June 2023 and I detected different irregularities in my opinion. The first is not to request identity verification from the new player, a detail that I did not like at all. 2a, the limitation of withdrawals to €500/day (if you get €3,000, should you cash out in 6 days?) is absurd and abusive in my opinion. For all these reasons I decided to play an amount not exceeding €80, I got tired of playing and when I had been playing for a while (once the amount deposited had been exceeded) I decided to stop and requested to withdraw an amount not exceeding €40. They told me that they will process my application IN 3 BUSINESS DAYS!! 😳 In short, in general terms it is one of the worst online casinos I have ever played in and, for the record, I usually participate in many and I only do it by playing slots with real money and not being interested in bonuses or anything like that. Today I quit. It’s a shame because at the level of operation of the slots it is one of the best in which I have played. That you can only withdraw a maximum of €500/day and also that they do not require you to document the identity or origin of the funds, I personally do not like it at all. It took 5 days to process my withdrawal request. I don’t know how they will be positioned in the gaming sector, but I think they need to improve a lot. Greetings Me inscribí en SlotsPalace Casino el día 10 de este mes de junio 2023 y detecté diferentes irregularidades en mi opinión. La primera es no solicitar verificación de identidad al jugador nuevo, detalle que no me gustó nada. 2a, la limitación de retiradas a 500€/día (si te tocan 3.000€ debes cobrar en 6 días?) es algo absurdo y abusivo en mi opinión. Por todo ello decidí jugar una cantidad no superior a 80€, me cansé de jugar y cuando llevaba tiempo jugando (una vez superado el gasto de lo depositado) decidí parar y solicité retirar una cantidad no superior a 40€. Me contestaron que procesarán mi solicitud EN 3 DÍAS HABILES!! 😳 En definitiva, en líneas generales es uno de los peores casinos online en los que he jugado y, que conste, suelo participar en muchos y sólo lo hago jugando slots con dinero real y sin estar interesado en bonos ni nada de eso. Hoy me di de baja. Es una pena porque a nivel de funcionamiento de las slots es de los mejores en los que he jugado. Que solamente puedas retirar un máximo de 500€/día y además no exijan que verifiques documentalmente la identidad ni procedencia de los fondos a mi personalmente no me gusta nada. Tardaron 5 días en procesar mi solicitud de retirada. Desconozco cómo estarán posicionados en el sector del juego, pero creo que deben mejorar mucho. Saludos - The slots work perfectly. Las slots funcionan perfectamente.

• Limitation to €500/day for withdrawals. Limitación a 500€/día las retiradas.
• Management of withdrawals extremely slow. Gestión de las retiradas extremadamente lentas.
• No initial documentary verification, made to me understand little serious. Ninguna verificación documental inicial, hecho a mí entender poco serio.

asiazmuda1990NovicePoland• 2 years ago Poor chat/email communication Profits are not paid out immediately They don’t give cashback Providers give minimum winnings The bonuses you buy are wasted money Słaba komunikacja na czacie/e-mailuZysków nie wypłacają od razuNie dają cashbackuDostawcy dają minimalne wygraneBonusy, które kupujesz, to zmarnowane pieniądze stefanosstefNoviceGreece• 2 years ago they don’t give anything, they just pass them, they have taken several thousands and they haven’t given anything, they don’t give bonuses, I think it must be the worst casino there is, be careful, it’s a pity δεν δίνουν τίποτα μονο τα περνούν έχουν πάρει αρκετά χιλιάρικα και δεν έχουν δώσει τίποτα ούτε μπόνους δεν δίνουν θεωρώ ότι πρέπει να είναι ότι χειρότερο υπάρχει από καζίνο προσέχετε κρίμα είναι SlotsPalace Casino Dear Customer,Thank you for taking your time to provide the review. We truly appreciate your feedback.Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case.Sincerely,The Slotspalace team. GucciomarionJunior ApprenticeGreece• 2 years ago Do not play at this casino, their bonuses are a scam, I got a 5 euro bonus while they ate 50 euro of mine within 5 minutes, I activated the 5 euro bonus, and I won 1200, I had to withdraw 400 euro to make withdrawal, when I made the turnover, they took all my money and left me 25 euros in it, as they only give x5 of the bonus!!! Do not play in this casino, it has unfair conditions for the players!! It’s a scam, they’re stealing from you!! Μη παίζεται σε αυτό το καζίνο, τα μπόνους τους είναι απάτη, πήρα ένα μπνους 5 ευρώ ενώ μου είχαν φάει 50 ευρώ δικά μου μέσα σε 5 λεπτά, ενεργοποίησα το μπόνους των 5 ευρώ, και κέρδισα 1200, έπρεπε να τζιραρω 400 ευρώ για να κάνω ανάληψη, με το που έκανα τον τζίρο, μου πήραν όλα τα λεφτά και μιυ άφησαν 25 ευρώ μέσα, καθώς δίνουν μόνο το x5 του μπόνους!!! Μη παίζεται σε αυτό το καζίνο έχει άδικους όρους για τους παίχτες!! Είναι απάτη, σας κλέβουν!! - Unfair terms Άδικοι όροι

• they take your money if you win an amount in active bonus σου παίρνουν τα λεφτά αν κερδίσεις σε ποσό σε ενεργό μπόνους
• They take 5 days to withdraw Κάνουν 5 μερες για ανάληψη

SlotsPalace Casino Dear Customer,Thank you for taking your time to provide the review. We truly appreciate your feedback.Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case.Sincerely,The Slotspalace team. Jamethai888AdeptFinland• 2 years ago Again some reason Casino Guru give rate Good reputation place like this.I regret i ever deposit this casino.Chat support is worst i ever see, i contact them 2 times and first time they speak Italian for me, next time Estonia. Even i say stop talk this way, use my iwn language Finnish or English they continue. And after every answer they dissappear for few minutes. Waiting answer is torture here.Skip this casino.Edit 17.3.2023 I send email to casino support after they respond below and ask me to do it. No answer anything from casino support…. - Absolutelly nothing

• No winning
• Some slot not work at all
• Chat speak random language with you
• Very slow support
• ADD: Casino not respond even after its own comment, below ev

SlotsPalace Casino Dear Customer,Thank you for taking your time to provide the review. We truly appreciate your feedback.Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.We kindly invite you to contact our support team via email. Please provide our support team with your account details and so we could review the details of the case.Sincerely,The Slotspalace team. minnieminzeNoviceGermany• 2 years ago (also already published on Trustpilot) I became aware of Slotpalace through Bonus.direct. Right away I liked the site very much and I tried my luck with a €20 deposit without a bonus in the casino area….I was hit when I won over €1500 after 2-3 hours…unfortunately Only payments of €500 per day are possible..since it can also be cancelled, I was able to pull myself together for at least one payment, typically gambled away the rest…without having read reviews beforehand, some of which unfortunately turned out badly, crept up on me afterwards an uneasy feeling about the seriousness and chance of payment… But after 5 days processing time, incl. On the weekend in between, I received the transfer of €500 from Slotpalace.. so it was important to me to come clean and share my experience. I had a first class experience with this casino 🌺 💖 💕 because of a scam or something else .. my review, PLEASE NOTE, is real and not fake 🧐 (ebenfalls schon auf Trustpilot veröffentlicht)Durch Bonus.direct wurde ich auf Slotpalace aufmerksam. Auf Anhieb hat mir die Seite super gut gefallen und ich habe mein Glück mit 20€ Einzahlung ohne Bonus im Casinobereich versucht….mich hat der Schlag getroffen, als ich nach 2-3 Stunden über 1500€ schon gewonnen habe..leider sind pro Tag nur Auszahlungen in Höhe von 500€ möglich..da auch stornierbar, habe ich mich für zumindestens eine Auszahlung zusammenreißen können, den Rest typischerweise verzockt…ohne vorher Rezensionen gelesen zu haben, die leider teilweise schlecht ausfallen, beschlich mich im Nachhinein ein ungutes Gefühl bezüglich der Seriosität und Auszahlungschance… Aber nach 5 Tagen Bearbeitungszeit,inkl. Wochenende dazwischen erhielt ich die Überweisung über 500€ seitens Slotpalace.. daher lag es mir am Herzen reinen Tisch zu machen und meine Erfahrung mitzuteilen. Habe eine 1a Erfahrung mit diesem Casino gemacht 🌺 💖 💕 vonwegen scam oder sonst was ..auch meine Rezension, WOHL BEMERKT, ist real und nicht gefakt 🧐- Large game selection Große Spielauswahl

• First payment is made after 5 days Erstauszahlung erfolgt nach 5 Tagen

• Good bonus offers Gute Bonusangebote

• Limit withdrawals to €500 per day Auszahlung auf 500€ pro Tag begrenz

• Withdrawals can be canceled until processed Auszahlungen sind stornierbar bis zur Bearbeitung

DariusDobrynNoviceRomania• 2 years ago This online casino is absolutely terrible. There are so many glitches, and the customer service is nonexistent. I’ve been trying to get help and have had no response. The payouts are dismal. I would not recommend this casino to anyone. BiskotoSenior ApprenticeGreece• 2 years ago Worst casino I have ever played, they delay withdrawals for the player to cancel and replay the money. They hide and do not respond to mail and chat. They give bonuses where profits are limited. Το χειρότερο καζίνο που έχω παίξει ποτέ, καθυστερούν τις αναλήψεις για να τις ακυρώσει ο παίχτης και να ξαναπαίξει τα χρήματα. Κρύβονται και δεν απαντάνε σε mail ,και στο chat .Δίνουν μπόνους όπου τα κέρδη έχουν περιορισμό . - Poor chat/email communication Κακή επικοινωνία chat /email

• They do not pay the profits immediately Δεν πληρώνουν τα κέρδη άμεσα
• They don’t give cashback Δεν δίνουν cashback
• Providers yield minimal wins Οι πάροχοι αποδίδουν ελάχιστες νίκες
• The bonuses you buy are wasted money Τα μπόνους που αγοράζεις είναι πεταμένα λεφτά

SlotsPalace Casino Dear Customer,Thank you for taking your time to provide the review. We truly appreciate your feedback.Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.We kindly invite you to contact our support team and we will do our best to reply as soon as possible. Please provide our support team with your account details and so we could review the details of the case.Sincerely,The Slotspalace team. sofiafrNoviceGreece• 2 years ago They have not accepted my registration and chat support not wanted to help me and investigate issue further so he just ended chat during conversation. Seems very unprofessional and not trusting casino . I was referred by greek casino streamer CheekyGamblers.This is my conversation in chat:Hello I try to register from Greece and receive error code 4510 . I was referred by greek casino streamer which is also from Greece.What issue is it?DonatelloI advise you to use Google Chrome from PC and clean cache and cookies from your device and restart the system.And if you encounter the same difficulty, I recommend that you log in again in Incognito mode (private mode for Apple)So you accept players from Greece?I used this link to register.Donatello let me checkWe have a lot aof playes from GreeceLook at error ( image sent )I used this link to registerDonatellotry to clean C/CC&CTried in Incognito mode same issueDonatellofollow all the procedureWill try other browser please waitSame issue can you contact other department to look into this issue?Donatello left the chat - Greece is shown in allowed countries but registration not work

• Chat support not tried to look into my issue and closed chat.

SlotsPalace Casino Dear Customer,Thank you for taking your time to provide the review. We truly appreciate your feedback.Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.We kindly invite you to contact our support team via email or chat so we could review the details of the case.Sincerely,The Slotspalace team. cennetkusummAdvanced NoviceGermany• 2 years ago Honestly I wouldn’t give any stars at all because the support is a disaster. I’m missing credit from my deposits of 180 euros and this is now being denied so that they don’t credit my money and with the deposits there are always problems, which is why they say they haven’t deposited so and so much. Then there is this queue of more than 50 customers, who knows how many customers are lied to and cheated on. So fuck this casino Ehrlich ich würde überhaupt keine sterne geben denn das support ist katastrophe. Mir fehlen guthaben durch meine einzahlungen 180 euro und das wird jetzt verleugnet damit die mein geld nicht gutschreiben und bei der einzahlungen tauchen ständig probleme auf deshalb sagen die auch sie haben nicht so und so viel eingezahlt. Dann noch diese warteschlange über 50 kunden andauernd, wer weisst wie viele kunden so belogen und betrogen werden.Also letzte dreck diese Casino SlotsPalace Casino Dear Customer,Thank you for taking your time to provide the review. We truly appreciate your feedback.Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case.Sincerely,The Slotspalace team. CheralotUnregistered userCanada• 2 years ago Wish I can give $0! Stay away from this website. I won over $100 and all of a sudden there is a “disconnection” error and my winnings didn’t register. I live in the city with high speed internet. There should be no reason for internet disconnection. I complained to customer service and they did not help at all. STAY AWAY! I just made a $150 mistake. I should have just gone to a real casino! :’( - STAY AWAY!!!!!!!!!!!!!!!!!

• Do yourself a favor

SlotsPalace Casino Dear Customer,Thank you for taking your time to provide the review. We truly appreciate your feedback.Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case.Sincerely,The Slotspalace team. espoile83NoviceItaly• 2 years ago Avoid it like the plague, a site that has difficulty paying, withdrawals blocked for weeks, they create a thousand problems in order not to pay, if you are Italian do not play on this site and it is full of bugs, if you are lucky enough to win they will create problems to pay, and they do not pay. I will activate as soon as possible to make a report to the Amms because it must not appear in the Italian search engines. Stay away from this site. Evitarlo come la peste, sito che ha difficoltà ha pagare,prelievi bloccati per settimane,creano mille problemi pur di non pagare,se siete Italiani non giocate su questo sito e pieno di bug,se avete la fortuna di vincere creeranno problemi per pagare, e non pagano.Mi attivero quanto prima ad effettuare una segnalazione all Amms perché non deve uscire nei motori di ricerca italiani.State alla larga da sto sito. SlotsPalace Casino Dear Customer,Thank you for taking your time to provide the review. We truly appreciate your feedback.Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case.Sincerely,The Slotspalace team. jack9970Unregistered userCanada• 2 years ago These guys are crooks. Spend large and win and they find a way in the fine print to not pay. I literally spent thousands and finally hit a good one and they took the money out of my account. Scumbag slime at this site. - It’s all negative.

SlotsPalace Casino Dear Customer,Thank you for taking your time to provide the review. We truly appreciate your feedback.Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case.Sincerely,The Slotspalace team. Bb1177Advanced NoviceSlovenia• 2 years agoThe worst casino ever!!!!Scam!!! Stay away!!I registered on this site and checked available deposit and withdrawal methods first. Visa was available for both. Thats why i decided to play. I cant use wallets etc for gambling in my country. Now I wanted to request visa withdrawal and i got error message. After explaining chat operator he assured me that they have ongoing issue with visa and they will be able to process my request via bank transfer via email KYC email replied that they dont process email requests.As you can see this site clearly doesnt deserve the rating 7. Please change it accordingly. SlotsPalace Casino Dear Customer,Thank you for taking your time to provide the review. We truly appreciate your feedback.Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case.Sincerely,The Slotspalace team. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SlotsPalace Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.7/10Very big casino, based on our research and estimatesWe consider the casino’s T&Cs to be fairNot found on any relevant casino blacklistNo player complaints or very low value of withheld winnings in complaints in relation to the casino’s sizeWe also considered other factors, which had a slightly negative impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

• Low-risk play may lead to winnings being confiscated T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more

• Low-risk play may lead to winnings being confiscated T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more

Other factors

• Low withdrawal limit: 7,000 CHF / month

• Low withdrawal limit: 7,000 CHF / month

Complaints about SlotsPalace Casino and related casinos (192)

192All9Opened3Unresolved82Resolved98Rejected

Complaints directly about SlotsPalace Casino

Current status

Waiting for Casino Guru to reply

1d 16h 51m 59s

Player’s account closure request is delayed.

The player from Ireland has reached out via email eight times and through live chat five times to request account closure due to addiction, but all attempts have been ignored, resulting in continued deposits.

Read moreRead lessOpened Submitted: 23 Jul 2025 Our verdict

Case closed

Player experiences unusual verification requests.

The player from Germany faced issues with unusual verification demands from the casino, which requested a selfie with his ID and their website in the background despite his having already completed verification. He expressed concern about the safety of the link provided in the communication. The complaint was marked as resolved in the system after we received a confirmation from the player.

Read moreRead lessResolved Submitted: 17 Jul 2025 Disputed amount: ?? Our verdict

Case closed

Player’s account has been closed before payout.

The player from Greece had successfully completed the wagering requirements at Slots Palace and received confirmation from support that she could withdraw her winnings of €153. However, after requesting the withdrawal, her account was suddenly closed with no explanation given. The issue was resolved after the player confirmed that her account had been open for over a year and that no verification had been required at the time of closure. Following this clarification, the player marked the complaint as resolved.

Read moreRead lessResolved Submitted: 02 Jul 2025 Disputed amount: €153 Our verdict

Case closed

Player’s account has been reactivated.

The player from Slovenia had requested a permanent account deletion from SlotsPalace due to gambling problems, but the account remained open while he waited for a response and was reactivated after he interacted with live chat. He sought advice on the possibility of a refund for losses incurred while the account was still active. The Complaints Team facilitated communication between the player and the casino, which ultimately led to the casino processing a refund of 277 EUR and agreeing to permanently close the player’s account. The issue was resolved to the player’s satisfaction.

Read moreRead lessResolved Submitted: 16 Jun 2025 Disputed amount: €277 Our verdict

Player stopped responding

Player’s account has been closed.

The player from Spain found his account disabled and learned it was blocked due to alleged duplicate accounts, which he denied. He was unable to withdraw his funds while waiting for a response from the casino. The Complaints Team closed the complaint due to the player’s lack of response to inquiries and reminders, stating that further investigation could not proceed without communication. The player was informed that he could reopen the complaint in the future if he chose to engage again.

Read moreRead lessClosed Submitted: 13 Jun 2025 Disputed amount: €1,663 Our verdict

Other

Player’s self-exclusion request is not processed.

The player from Quebec filed a formal complaint against Slots Palace Casino for failing to process her self-exclusion request since March 1, 2025, which had led to financial harm. Despite multiple attempts to confirm her request, the casino ignored her for almost two months and instead offered a bonus. She sought a full refund of $345 and immediate closure of her account. The Complaints Team acknowledged the player’s concerns about her self-exclusion request; however couldn’t pursue a refund request. After the player confirmed the account was closed, we closed the complaint.

Read moreRead lessClosed Submitted: 01 May 2025 Disputed amount: C$345 Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Germany had been waiting for a payout since April 9th and had requested a withdrawal two weeks prior. He regularly contacted the live chat for updates but received the same responses each time. The issue remained unresolved due to the player’s lack of response to the Complaints Team’s inquiries and reminders, which led to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.

Read moreRead lessClosed Submitted: 23 Apr 2025 Disputed amount: €500 Our verdict

Case closed

Player’s deposit has not been credited.

The player from Germany had deposited 20 euros and 19 euros at Slotspalace, but the funds were debited from her account without being credited to her player account. She was unable to reach customer support via chat or email for assistance. The issue was resolved after the player confirmed that her original deposit was eventually credited, but she continued to experience delays with subsequent deposits. The Complaints Team had advised her to follow up with the casino’s payment team for further assistance, and the complaint was marked as ‘resolved’ once the player confirmed the problem was fixed.

Read moreRead lessResolved Submitted: 02 Mar 2025 Disputed amount: €39 Our verdict

Case closed

Player’s winnings have been confiscated.

The player from Slovenia faced an issue with Slotspalace Casino, as a large portion of his winnings was confiscated after he completed the wagering requirements for a deposit bonus. Although he had confirmed with support that there were no limits except for wagering, the casino removed 7,083.65 EUR from his balance without justification, leaving him with only 2,500 EUR. He had not received a proper response or resolution after more than 10 days of inquiries. The issue was eventually resolved, and the full amount was returned to his account.

Read moreRead lessResolved Submitted: 26 Feb 2025 Disputed amount: €7,083 Our verdict

Player stopped responding

Player’s withdrawal is being delayed.

The player from Slovenia faced difficulties with withdrawing his winnings from Slotpalace casino and sought assistance with the issue. The complaint was rejected due to the player’s lack of response to the team’s inquiries, which prevented further investigation into the verification issues he experienced with the casino.

Read moreRead lessClosed Submitted: 07 Feb 2025 Disputed amount: €10,000 Our verdict

Other

Player’s withdrawal is delayed.

The player from Greece had a pending withdrawal of 300€ at slotspalace.com since January 19, which had been delayed without clear reason despite previous successful transactions. The player confirmed that their account did not require KYC and that all deposits and withdrawals had been made using the same credit card. The issue was resolved as the player chose to close the case after losing the remaining balance, leading the Complaints Team to conclude that the initial complaint was no longer relevant.

Read moreRead lessClosed Submitted: 31 Jan 2025 Disputed amount: €300 Our verdict

Case closed

Player’s withdrawals are delayed.

The player from Greece had three active withdrawal requests of €500 each that had not been credited after 12 days. The customer service responses were automated and unhelpful. The issue was eventually resolved as the player confirmed that the casino had begun processing withdrawals and had a remaining balance of €7000. The complaint was marked as resolved after the player agreed to close the case, with the option to reopen it if any further issues arose.

Read moreRead lessResolved Submitted: 29 Jan 2025 Disputed amount: €14,500 Our verdict

Case closed

Player experiences delayed withdrawal approval.

The player from Portugal had a pending withdrawal request made on January 22 that had not been approved, despite the casino’s stated approval timeframe of 1-3 business days. She felt deceived by the prolonged delay. The issue was resolved two weeks later, and the player confirmed that her withdrawal had been processed. The Complaints Team appreciated her cooperation and marked the complaint as ‘resolved’ in their system.

Read moreRead lessResolved Submitted: 29 Jan 2025 Disputed amount: €100 Our verdict

Player stopped responding

Player’s withdrawals are delayed.

The player from Portugal had two pending withdrawals of 405€ and 500€, which were requested on January 21 and 22, 2025, respectively. The casino’s stated processing time of 1 to 3 business days had elapsed, and the player had yet to receive any funds or confirmation of when the withdrawals would be processed. The Complaints Team had extended the timeline for response but ultimately rejected the complaint due to the player’s lack of communication.

Read moreRead lessClosed Submitted: 28 Jan 2025 Disputed amount: €905 Our verdict

Player stopped responding

Player reports continuous losses after multiple deposits.

The player from Greece reported making deposits of at least €500 over three months but had only experienced losses. The complaint was rejected due to the player’s lack of response to the Complaints Team’s inquiries, which prevented further investigation into the matter. Without additional evidence to support her claims, no resolution could be reached.

Read moreRead lessClosed Submitted: 09 Jan 2025 Disputed amount: €500 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Spain reported that their withdrawal had been under verification for 4 days, and they were unable to verify their account. Chat support provided no clear assistance, leaving them concerned about losing their money. The issue was resolved when the player’s account was verified, and the withdrawal was successfully processed. The Complaints Team marked the complaint as resolved in their system, appreciating the player’s cooperation.

Read moreRead lessResolved Submitted: 14 Dec 2024 Disputed amount: €493 Our verdict

Insufficient evidence from player

Player’s winnings are not recorded.

The player from Australia had won $10,000 AUD on the game “It’s Shark Time,” but the winnings did not appear in her account. After contacting support and experiencing the same issue, the casino claimed she had requested account closure and stated that her email did not match any accounts, despite her ability to access her account. The Complaints Team reviewed the evidence provided but concluded that it did not sufficiently demonstrate that the winnings had not been credited to her account. As a result, the complaint was closed due to a lack of strong evidence.

Read moreRead lessClosed Submitted: 01 Dec 2024 Disputed amount: A$20,000 Our verdict

Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had reached out multiple times for updates but had not received a response from the player. As a result, the complaint was rejected due to lack of communication, though the player retained the option to reopen it in the future.

Read moreRead lessClosed Submitted: 09 Nov 2024 Disputed amount: C$300 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Greece had won a significant amount but faced issues with the casino’s withdrawal limit of €500 per day. After initiating the first withdrawal, the player was still waiting for the funds to be deposited and was not receiving responses to subsequent emails. The Complaints Team had reached out to the casino for clarification on the withdrawal delay and extended the response time for the player. However, due to a lack of communication from the player, the complaint was ultimately rejected.

Read moreRead lessClosed Submitted: 04 Nov 2024 Disputed amount: €110,550 Our verdict

Player stopped responding

Player’s account has been closed.

The player from Spain had won 3,500 euros at Slots Palace but had their account blocked shortly after. They sought information on how to recover their winnings or regain access to their account. The Complaints Team extended the communication period but ultimately had to reject the complaint due to a lack of response from the player.

Read moreRead lessClosed Submitted: 16 Oct 2024 Disputed amount: €3,000 Our verdict

Unjustified complaint

Player’s withdrawal is delayed by casino.

The player from Brazil encountered issues with the casino blocking a money transfer and requesting that they play games instead. They requested assistance in transferring their funds. The Complaints Team informed the player that they were advised to wait for at least 14 days after requesting a withdrawal before submitting a complaint. After the player indicated that the transfer period had been exceeded and expressed frustration, the complaint was ultimately rejected due to the player’s acknowledgment of the waiting period and the lack of further issues.

Read moreRead lessClosed Submitted: 07 Sep 2024 Disputed amount: 500 R$ Our verdict

Player stopped responding

Player’s withdrawals are delayed.

The player from Greece had made three withdrawal requests of €500 each, with the first request made on August 13. After nearly 20 days, none of the withdrawals had been processed, despite her repeated inquiries to customer support, which assured her that the withdrawals were in the final stage. The issue remained unresolved as the player did not respond to the Complaints Team’s inquiries, leading to the rejection of the complaint.

Read moreRead lessClosed Submitted: 31 Aug 2024 Disputed amount: €1,500 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Finland faced issues with two €500 withdrawals made on August 18 and 19, which remained unpaid. Despite having the necessary documents, customer service continued to provide generic responses, claiming payment would occur within three business days, but it had been nearly a week. The issue was resolved as both withdrawals were completed today. The complaint was marked as ‘resolved’ in our system, and the player was encouraged to reach out for any future issues.

Read moreRead lessResolved Submitted: 24 Aug 2024 Disputed amount: €1,000 Our verdict

Case closed

Player’s winnings are delayed.

The player from Italy had won money on July 1, 2024, but had not yet received the payout despite the passage of time. After providing the necessary information and communication regarding her withdrawal issue, the casino was contacted for assistance. The issue was resolved, and the player confirmed that the money had arrived. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 19 Aug 2024 Disputed amount: €310 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece won €720 and requested two withdrawals (€500 on 19/6 and €220 on 20/6). After that, he did not see any progress, despite contacting casino support multiple times. The player received both withdrawals after 16 days following continual follow-ups via chat and email. The complaint was marked as resolved.

Read moreRead lessResolved Submitted: 26 Jun 2024 Disputed amount: €720 Our verdict

Case closed

Player is struggling with withdrawals at SlotsPalace Casino.

The player from Finland was unable to withdraw their funds of 7353€ from SlotsPalace Casino due to an error code. Their withdrawals had been incorrectly canceled, and despite depositing with the same payment method, they were unable to withdraw due to supposed ‘server errors’. Communication with the casino had been unproductive. The Complaints Team contacted the casino, which then agreed to manually process the withdrawal. The player confirmed that the withdrawal was successfully completed, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 17 May 2024 Disputed amount: €7,353 Our verdict

Case closed

Player’s account is blocked.

The player from Greece reported that his account, which contained 112 euros, had been blocked by the casino without any reason provided. He stated he had played blackjack, his account had been verified, and winnings were accrued without using bonuses. The casino initially did not provide an explanation but later resolved the issue after our intervention. The player confirmed receiving his money, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 13 May 2024 Disputed amount: €112 Our verdict

Player stopped responding

Player faces excessive charges and conditions for winnings payout.

The player from the US was facing issues with the payout, where the casino demanded tax payment before transferring winnings. The casino insisted on bitcoin payment, and charged an extra fee of 300 if the player used Visa, making the total fee over 500. Despite the player’s account and bank being verified, the casino was not accepting Visa for payment due to various factors outside their control. The player found bitcoin too complicated. We attempted to assist the player by explaining the reasons and suggesting adherence to the casino’s instructions. However, due to lack of response from the player, we had to reject the complaint. The player retained the option to reopen this complaint in the future.

Read moreRead lessClosed Submitted: 04 May 2024 Disputed amount: $7,000 Our verdict

Case closed

Player is facing a verification issue hindering withdrawal.

The player from Greece had been unable to complete the account verification process with the casino despite having sent the required document several times, which had hindered the withdrawal of the active €500. The player had submitted all necessary documents and had contacted customer service multiple times without receiving a clear explanation. After our intervention, the casino had clarified that they were waiting for a valid proof of address document. The player had provided the necessary document and the casino had confirmed the successful verification of the account. The player had confirmed receipt of his withdrawal, which led to a resolution of the issue.

Read moreRead lessResolved Submitted: 19 Apr 2024 Disputed amount: €500 Our verdict

Player stopped responding

Player reports missing funds.

The player from Germany had reported a loss of €500 from her balance while she was attempting to withdraw. She had also claimed that her balance history had been cleared and the casino had stopped responding to her emails. We had attempted to gather more information to investigate the issue, but the player did not provide the necessary details and stopped responding. We were unable to proceed with the investigation or provide potential solutions due to the lack of information. The complaint had been rejected due to the player’s lack of response.

Read moreRead lessClosed Submitted: 18 Apr 2024 Disputed amount: €500 Our verdict

Player stopped responding

Player experiences deposit refund delay.

The player from the US had deposited funds into an online casino but had not received their money back after two weeks. The player had also reported unresponsive and rude customer service. We had reached out to the player for more information to understand the situation better and had extended the response time by seven days. However, due to the player’s lack of response to our messages and questions, we were unable to further investigate or propose potential solutions. The complaint was therefore rejected.

Read moreRead lessClosed Submitted: 08 Apr 2024 Disputed amount: $258 Our verdict

Case closed

Player’s larger withdrawals are delayed.

The player from Greece had experienced delayed withdrawal from an online casino. She had withdrawn amounts of €500 twice and €76. The smallest amount had been paid out promptly, but the two larger amounts had been pending. She had reported unsatisfactory customer service from the casino. However, during the complaint process, she had confirmed that all her winnings had been credited to her account. We had closed the complaint as ‘resolved’ after her confirmation.

Read moreRead lessResolved Submitted: 03 Apr 2024 Disputed amount: €1,000 Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Czech Republic had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The Complaints Team had advised the player to be patient, as withdrawals could take up to 14 days to process. The delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that the issue had been resolved and that the delay was due to a bank error. We then marked the complaint as resolved.

Read moreRead lessResolved Submitted: 30 Mar 2024 Disputed amount: 29,000 Kč Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Greece had experienced a delayed withdrawal of €500 from Slotspalace casino. The withdrawal request had been made on 17th March, not 24th as initially reported, and the casino had not responded to the player’s subsequent enquiries. The player’s account verification had failed, but he had sent all necessary documents to the casino via email. He claimed that the winnings were accumulated with real money, without the use of any bonuses. Despite daily communication with the casino, the player had not received a satisfactory explanation for the delay. We had advised the player to wait for 14 days for the withdrawal to be processed, but he found this unacceptable. The player did not respond to our follow-up messages, leading us to reject the complaint due to lack of further information.

Read moreRead lessClosed Submitted: 25 Mar 2024 Disputed amount: €500 Our verdict

Case closed

Player’s withdrawal request altered and not received.

The player from Portugal had tried to withdraw 279€ from his total balance but discovered that the request had been canceled and a new one had been made without his approval. The new withdrawal request had been marked as complete, however, the funds were never received. The player had claimed that his winnings were partly made from a bonus that he had active in his account. The casino had explained that the maximum withdrawable amount from this bonus could not exceed x5 of the initial bonus amount, which would be equal to 100 EUR. The player had withdrawn more than this amount, so the active withdrawal was canceled, and the remaining balance was deducted. We had concluded that the casino had acted in accordance with their rules, and the deduction of €469,05 was justified. The player had understood the situation and the complaint had been resolved.

Read moreRead lessResolved Submitted: 23 Mar 2024 Disputed amount: €220 Our verdict

Unjustified complaint

Player banned after huge loss on SlotsPalace.

The player from Norway, after losing an amount of over 1 million, had their account banned at SlotsPalace. The player did not report any funds held by the casino. The Complaints Team had explained that they could not penalize the casino for account closure, as casinos reserved the right to restrict or close accounts for any reason. The complaint was rejected as unjustified.

Read moreRead lessClosed Submitted: 21 Feb 2024 Disputed amount: ?? Our verdict

Unjustified complaint

Player’s winnings disappeared without explanation.

The player from Germany had complained that the online casino’s customer service had provided different explanations each time regarding why their two large winnings were not credited. The player had sent numerous emails inquiring about the issue but had not received a response yet. The player insisted he had played using his own money, not bonus funds, and accused the casino of stalling. However, the casino maintained that the player had breached their terms and conditions by delaying game rounds, a strategy that is generally prohibited. After reviewing the evidence provided by the casino, we concluded that the player’s complaint was unjustified due to a breach of the casino’s terms and conditions. The casino’s decision to withhold the player’s winnings aligned with their policy.

Read moreRead lessClosed Submitted: 24 Jan 2024 Disputed amount: €1,099 Our verdict

Case closed

Player’s withdrawal has been repeatedly cancelled.

The player from Turkey had experienced issues with the withdrawal process at SlotsPalace Casino. Despite having won €876 and having a fully verified account, his withdrawal request of €500 had been cancelled three times without clear justification. The player had communicated with the casino through chat and email but received no assistance. The casino later stated that the player’s account was not fully verified, which led to the withdrawal issues. The player subsequently provided all necessary documents for verification. After a prolonged process and with the help of the Complaints Team, the player’s winnings were finally paid out.

Read moreRead lessResolved Submitted: 12 Jan 2024 Disputed amount: €876 Our verdict

Case closed

Player’s winnings have disappeared.

The player from Norway had faced an issue with the disappearance of a significant amount of money from his account while he was playing with bonus money on Slotspalace. Despite numerous emails, the issue had remained unresolved. However, after he raised a complaint with us, the issue was successfully resolved and the player confirmed the return of his bonus money. We then marked the complaint as ‘resolved’ in our system.

Read moreRead lessResolved Submitted: 03 Jan 2024 Disputed amount: 2,000 kr Our verdict

Player stopped responding

Player’s withdrawal delayed.

The player from Spain had a pending withdrawal for four days. She had attempted communication with the casino for an explanation, but had been blocked. She also reported that she had been unable to verify her account as the casino’s email for document submission was no longer working. Despite our efforts to assist, the player did not respond to our inquiries within the given time frame. As a result, we were unable to investigate further and had to reject the complaint.

Read moreRead lessClosed Submitted: 21 Dec 2023 Disputed amount: €500 Our verdict

Unjustified complaint

Player’s account closed after withdrawal request.

The player from Greece had deposited 30€, received a bonus, and had been able to withdraw 500€. Despite having verified the account and transaction history, the casino had closed the player’s account and it had remained unclear how much money she would have received. After reviewing the evidence provided by the casino, we found that the player’s account had been linked to another person who had previously registered with the casino. Consequently, we had had to reject the player’s complaint.

Read moreRead lessClosed Submitted: 05 Dec 2023 Disputed amount: €500 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Spain had requested two withdrawals totaling 650€. Despite being told the process would take up to three business days, five business days had passed. The player later received the first withdrawal of €150 and then confirmed receipt of the remaining €500, expressing trust in the casino. As a result, we had marked the complaint as ‘resolved’.

Read moreRead lessResolved Submitted: 01 Dec 2023 Disputed amount: €650 Our verdict

Unjustified complaint

Player’s winnings have been confiscated on terms and conditions breach accusation.

The player from Finland claims approximately €1000-€1600 was confiscated because Slots Palace accused him of violating their terms and conditions, a claim he disputes. The accused violation is allegedly stated in paragraph 9.1 of the terms & conditions. The casino has provided us with evidence of collusion, therefore, we have rejected the complaint.

Read moreRead lessClosed Submitted: 15 Nov 2023 Disputed amount: €1,000 Our verdict

Player stopped responding

Player’s withdrawal request is delayed.

The player from Greece had won 350€ and requested a withdrawal but experienced service inconsistencies. After reaching out to support, the player had received varying information regarding their withdrawal, including that it had been processed and then that it had been canceled. At that time, the player was unable to contact the support team. We had attempted to gain more information from the player to resolve the issue, but due to a lack of response from the player’s end, we were unable to investigate further and had to reject the complaint.

Read moreRead lessClosed Submitted: 27 Sep 2023 Disputed amount: €350 Our verdict

Player stopped responding

Player’s account closed during a withdrawal.

The player from Greece had his account blocked, allegedly for being a duplicate, after he had requested two withdrawals totaling 995 euros, while having a pending balance of 1000.14 euros. He had been told earlier that there was no need for account verification. After the closure, his access to live chat support was also restricted. The Complaints Team had attempted to investigate the case and had requested additional information from both the player and the casino. However, due to the player’s lack of response, the investigation could not proceed further, and the complaint was ultimately rejected.

Read moreRead lessClosed Submitted: 29 Aug 2023 Disputed amount: €1,995 Our verdict

Player stopped responding

Player’s withdrawal is delayed after account closure.

The player from Spain lost over 240 euros and decided to withdraw the remaining 300 euros. However, after requesting self-exclusion via email, the casino immediately blocked account access. After eight days of awaiting a promised manual withdrawal and poor communication, the player is worried about the withdrawal. The complaint was closed as the player stopped responding.

Read moreRead lessClosed Submitted: 24 Aug 2023 Disputed amount: €320 Our verdict

Player stopped responding

Player experiences withdrawal delay and login issue.

The player from Spain has been waiting for more than a week for their withdrawal request to be processed, and now, can’t log into the casino due to a connection error. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 20 Aug 2023 Disputed amount: €280 Our verdict

Case closed

Player’s withdrawal request gets continually cancelled.

The player from Greece is struggling to withdraw 500 euros from SlotPalace. Despite completing the identification process, his withdrawal gets cancelled after three days due to a purported provider issue.

Read moreRead lessResolved Submitted: 28 Jul 2023 Disputed amount: €500 Our verdict

Player stopped responding

Player’s winnings were confiscated and account closed.

The player from Austria won 500 Euro and attempted to withdraw twice. After a week-long verification process and contact with support, the casino abruptly cancelled her account and returned only 80 Euro of her winnings, prompting accusations of fraud. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 24 Jul 2023 Disputed amount: €80 Our verdict

Case closed

Player is struggling with document upload for withdrawal.

The player from Spain wants to withdraw their winnings of 1025 euros. However, the casino is requesting extensive verification, including transaction history. The player is experiencing difficulties in uploading these documents onto the website, despite trying recommended solutions. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead lessResolved Submitted: 09 Jul 2023 Disputed amount: €1,025 Our verdict

Player stopped responding

Player facing betting limitations after winning.

The player from Spain encountered restrictions on their casino account after winning money using a bonus. The platform has limited their maximum bet to 10 euros, which the live chat representative says cannot be changed. We closed the complaint because the player stopped responding.

Read moreRead lessClosed Submitted: 26 Jun 2023 Disputed amount: €500 Our verdict

Insufficient evidence from player

Player requests a full deposit refund.

The player from Spain has registered with Directorate General for the Regulation of Gambling (DGOJ) However, the casino accepted player’s deposits. We’ve rejected this complaint in our system due to a lack of evidence.

Read moreRead lessClosed Submitted: 20 Jun 2023 Disputed amount: €300 Our verdict

Player stopped responding

Player’s winnings weren’t credited.

The player from Germany encountered a software glitch, when his winnings from a game weren’t credited. We closed the complaint because the player stopped responding.

Closed Submitted: 05 Jun 2023 Disputed amount: €2,850 Our verdict

Other

Player’s account has been closed.

The player from Greece has been blocked without further explanation. We were forced to reject this complaint because the player focused only on sports betting.

Closed Submitted: 31 May 2023 Disputed amount: €213 Our verdict

Player stopped responding

Player complains that he didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 08 Mar 2023 Disputed amount: €800 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 08 Mar 2023 Disputed amount: €500 Our verdict

Player stopped responding

Player’s winnings haven’t been received yet.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 08 Mar 2023 Disputed amount: €500 Our verdict

Player stopped responding

Player’s deposits have never been credited to her casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 01 Mar 2023 Disputed amount: €180 Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The player has received the payment, and the complaint was closed as “resolved”.

Resolved Submitted: 24 Feb 2023 Disputed amount: 890 R$ Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 22 Feb 2023 Disputed amount: €450 Our verdict

Player stopped responding

The player struggles to withdraw his winnings.

The player struggles to withdraw his winnings due low withdrawal limits. The complaint was closed as the player stopped responding.

Closed Submitted: 07 Feb 2023 Disputed amount: €2,000 Our verdict

Player stopped responding

Player was accused of opening multiple accounts.

The player from Greece was accused of opening multiple accounts in the casino and his account was blocked. The complaint was rejected because the player stopped responding to our messages and questions.

Read moreRead lessClosed Submitted: 05 Feb 2023 Disputed amount: €1,200 Our verdict

Case closed

The player’s bet disappeared.

The player’s bets were rejected but were not credited back to the player’s balance. The casino reviewed the situation and refunded the disputed amount to the player’s original payment method. The complaint is resolved.

Read moreRead lessResolved Submitted: 25 Jan 2023 Disputed amount: C$92 Our verdict

Player stopped responding

The player’s bonus was only partially credited.

The player from Greece was assured she is eligible for the bonus, unfortunately, the bonus free spins weren’t granted. We rejected the complaint because the player stopped responding.

Closed Submitted: 12 Jan 2023 Disputed amount: ?? Our verdict

Unjustified complaint

Player’s struggling to complete account verification.

The player from Switzerland is complaining about the lengthy verification process. Following the communication with both the player and the casino, we have received an evidence that the player managed to lose his balance, therefore we have rejected this complaint.

Read moreRead lessClosed Submitted: 19 Nov 2022 Disputed amount: 2,000 CHF Our verdict

Case closed

Player’s refund has been delayed.

The player from Poland has requested a refund. It has never been received. Player’s complaint has been resolved successfully.

Resolved Submitted: 05 Nov 2022 Disputed amount: 1,000 zł Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 01 Nov 2022 Disputed amount: €2,000 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from France has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 29 Oct 2022 Disputed amount: €500 Our verdict

Player stopped responding

Player has not received a bonus.

The player from Greece has not received free spins. The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 16 Oct 2022 Disputed amount: €50 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Canada is dissatisfied with the withdrawal policy. The player informed us he received the first few withdrawals and decided to close the complaint.

Resolved Submitted: 11 Oct 2022 Disputed amount: C$30 Our verdict

Player stopped responding

Player’s struggling to complete account verification.

The player from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 05 Aug 2022 Disputed amount: C$1,500 Our verdict

Case closed

Player’s attempt to close her account has been overlooked.

The player from Finland has tried to close the account. Unfortunately, the enquiry was ignored. We rejected the complaint because the player didn’t respond to our messages and questions. We’ve reopened this complaint as per the player’s request. Player’s complaint has been resolved successfully.

Read moreRead lessResolved Submitted: 26 Jul 2022 Disputed amount: €3,000 Our verdict

Unjustified complaint

Player’s struggling to withdraw his winnings.

The player from Greece is not able to withdraw his winnings. After the casino provided us with evidence, we concluded the balance was partially played down by the player. We rejected this case because we believe this issue is not caused by the casino’s mistake.

Read moreRead lessClosed Submitted: 12 Jun 2022 Disputed amount: €15,000 Our verdict

Insufficient evidence from player

Player complains that she didn’t win anything.

The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint in our system due to a lack of evidence.

Closed Submitted: 08 Jun 2022 Disputed amount: €3,600 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Italy requested a withdrawal in April, but it hasn’t been processed. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 07 Jun 2022 Disputed amount: €500 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Slovenia is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Resolved Submitted: 08 May 2022 Disputed amount: €500 Our verdict

Player stopped responding

Player’s struggling to complete KYC verification.

The player from Italy is having difficulties withdrawing winnings due to incomplete verification. He stopped responding.

Closed Submitted: 22 Mar 2022 Disputed amount: ??

Complaints about related Neon54 Casino (Same management)

Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Portugal faced delays in withdrawing 1,500 euros from Neon54 casino, with a total of 4,000 euros in balance. Despite making three withdrawal requests and waiting for nearly two weeks, customer support continuously cited processing delays without any verification requests. The issue was resolved when the player successfully verified his account and received the full amount of 4,000 euros after a lengthy process. The player also mentioned winning an additional 7,000 euros, which he was waiting to collect.

Read moreRead lessResolved Submitted: 28 Nov 2024 Disputed amount: €4,000Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Spain had requested a withdrawal, but it hadn’t been credited despite the 3 business days specified in the casino’s terms. Multiple emails had been sent, but the response was only to wait. The player confirmed that her account did not require verification and that customer service assured her the withdrawal was in queue. The issue was resolved, and the complaint was marked as closed by the player.

Read moreRead lessResolved Submitted: 24 Jul 2024 Disputed amount: €70Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal delayed by casino.

The player from Greece had requested a withdrawal on 23rd December 2023, but it had not been processed in 10 days. The player had reported receiving vague responses from customer support and there had been no need for account verification at that moment. After the player’s communication with the Complaints Team and an extension of the resolution timeframe, the player confirmed that the casino had eventually paid him, albeit late. Consequently, the complaint had been marked as resolved.

Read moreRead lessResolved Submitted: 29 Dec 2023 Disputed amount: €250Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal cancellations and delay issues.

The player from Greece had experienced withdrawal issues from a casino. The player had initiated three different withdrawals at the end of November, however, one was canceled by the casino without clear reasons. Despite having contacted customer service, the player’s issue had remained unresolved. The player had clarified that no further verification was required for their account and had criticized the casino for not adhering to their stated timeframe for withdrawals. After communication with the Complaints Team, the issue was eventually resolved and the player’s withdrawals were approved.

Read moreRead lessResolved Submitted: 01 Dec 2023 Disputed amount: €1,300Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player denied bonus and unable to withdraw.

The player from Finland had deposited 200€ in hopes of receiving a welcome bonus. However, due to an administrative decision, the bonus had not been activated. Consequently, the player had been unable to withdraw the deposit due to a 1x wagering requirement, which he contested since he hadn’t received the promised bonus. We had asked the player if the deposited money had been used and he confirmed it hadn’t. We then contacted the casino, suggesting that the deposit should be refunded without requiring wagering. The casino agreed and initiated a refund. The player confirmed receipt of the refund, and we marked the complaint as resolved.

Read moreRead lessResolved Submitted: 31 Oct 2023 Disputed amount: €200Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Greece describes their experience with the casino regarding withdrawal issues. They made multiple withdrawal requests but faced cancellations due to a fault in the payment system. The casino provided inconsistent information and suggested manual transfers. The player has received the payment, and the complaint was closed as “resolved”.

Read moreRead lessResolved Submitted: 03 Jun 2023 Disputed amount: €107Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account was closed.

The player from Australia had his account closed due to failed verification as the name on his bank account and his driver’s license didn’t match. Eventually, the player was able to prove that the documents belong to him and the issue was resolved.

Read moreRead lessResolved Submitted: 28 May 2023 Disputed amount: A$9,000Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is lost.

The player from Australia is experiencing difficulties with his withdrawal from the casino. The player confirmed the issue was resolved.

Resolved Submitted: 14 Dec 2022 Disputed amount: A$500Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Resolved Submitted: 07 Jun 2022 Disputed amount: €60Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Ireland is dissatisfied with the withdrawal process. The player later confirmed that the issue was resolved.

Resolved Submitted: 18 May 2022 Disputed amount: €1,500Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index

Complaints about related Pistolo Casino (Same management)

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Germany had requested a withdrawal of €200 from Pistolo.com two weeks ago, but despite multiple inquiries, the funds had not been credited to his account. He had only received automated responses and was seeking an urgent resolution regarding the status of his payout. The player later confirmed the resolution of the issue via a dedicated button. The complaint was therefore marked as resolved.

Read moreRead lessResolved Submitted: 17 Jul 2025 Disputed amount: €200Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Germany had requested a withdrawal two weeks prior, but the casino had not processed it and continued to provide the same excuses for three weeks. He initially withdrew €500 via bank transfer, which was completed successfully, but faced delays with a subsequent €250 withdrawal. The Complaints Team had contacted the casino on his behalf, and the issue was resolved, leading the player to mark the complaint as resolved.

Read moreRead lessResolved Submitted: 16 Jul 2025 Disputed amount: €500Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Croatia had been waiting 12 days for his withdrawal from the casino. His withdrawal request had not been approved, and he reported a delay of 17 days. The issue was resolved after communication with the casino, which led to the approval of his withdrawal. The player confirmed the resolution of his complaint, expressing gratitude for the assistance provided.

Read moreRead lessResolved Submitted: 15 Jul 2025 Disputed amount: €1,370Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player claims that payment has been delayed.

The player from Schleswig-Holstein had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The issue was resolved after the recommended time frame for withdrawal processing had passed, and the player confirmed that the withdrawal was successfully received. The complaint had been marked as ‘Resolved’ in our system.

Read moreRead lessResolved Submitted: 13 Jul 2025 Disputed amount: €1,500Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout had not been received yet. After multiple rejections and attempts with different payment methods, the issue was resolved, and the player successfully received his winnings. The Complaints Team intervened after the recommended timeframe had passed and confirmed the resolution of the case.

Read moreRead lessResolved Submitted: 14 Jun 2025 Disputed amount: €150Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from French Guiana had requested a withdrawal three weeks prior after using a welcome bonus, but his requests were continually denied due to alleged technical issues. Despite his bank confirming that no transfers had been attempted, the casino kept canceling his withdrawals, leaving him feeling helpless. After further communication, he received his first withdrawal of €500 in cryptocurrency, despite having deposited via credit card. Ultimately, the issue was resolved with all withdrawals completed, though the player expressed dissatisfaction with the payment method used.

Read moreRead lessResolved Submitted: 25 May 2025 Disputed amount: €3,451Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index

Complaints about related Tooniebet Casino Ontario (Same management)

Our verdict

Case closed

Player’s account is blocked after a withdrawal request.

The player from Ontario faced account blocking after winning $200 at ToonieLoonieBET Casino. Despite having been previously verified, the casino demanded additional verification to process the withdrawal, leading to frustration after numerous attempts to comply. He felt scammed after losing nearly $10,000 and being unable to access his winnings or account. The issue was resolved after the player confirmed that all necessary verifications were approved, and the casino lifted the block on his account, allowing him to access his winnings. The Complaints Team marked the complaint as resolved following the player’s confirmation.

Read moreRead lessResolved Submitted: 19 May 2025 Disputed amount: C$200Tooniebet Casino OntarioSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.7 Tooniebet Casino Ontario has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index

Complaints about related RTbet Casino (Same management)

Our verdict

Case closed

Player’s withdrawal is delayed.

The player from British Columbia faced delays in a withdrawal that had been promised to be processed within 3 days. After 5 days, the casino cited higher volumes as the cause of the delay, leading to frustration after 15 years of online gambling experience. The issue was marked as resolved after the player confirmed satisfaction with the outcome. We acknowledged the player’s concerns regarding the casino’s communication and assured continued support for any future issues.

Read moreRead lessResolved Submitted: 03 Jul 2025 Disputed amount: C$1,303RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account is closed, funds are withheld.

The player from Spain had his account blocked at RTBet after a €220 deposit, following the casino’s refusal to apply a welcome bonus that had been advertised. Despite submitting a formal complaint and providing evidence, he received no response and sought the immediate unblocking of his account and release of his funds. The issue was resolved after 21 days of the player’s funds being confiscated, with the casino returning the money. The Complaints Team successfully facilitated communication, leading to the resolution of the complaint.

Read moreRead lessResolved Submitted: 01 Jul 2025 Disputed amount: €220RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from New Brunswick experienced significant delays with a $300 withdrawal request made 13 days prior at RTBet, far exceeding the 3-day timeframe stated in the casino’s terms and conditions. He received only scripted responses from support regarding the delay and was frustrated as he could not proceed with account verification. The issue was resolved after the player cooperated by providing the necessary information and communicating with the casino. Subsequently, the complaint was marked as resolved, and the player was advised to reach out for any future issues.

Read moreRead lessResolved Submitted: 07 Jun 2025 Disputed amount: C$300RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player claims that payment has been delayed.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The issue was resolved successfully, and the player confirmed that they received their winnings. The Complaints Team marked the complaint as ‘resolved’ in their system.

Read moreRead lessResolved Submitted: 23 May 2025 Disputed amount: €150RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Latvia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player later confirmed that a new withdrawal was in ‘Under Review’ status. After the recommended time frame passed, the issue was resolved, and the player confirmed receipt of the winnings. The case was marked as ‘resolved’ in our system.

Read moreRead lessResolved Submitted: 18 May 2025 Disputed amount: €95RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece had been waiting six weeks for two withdrawal requests totaling 950 euros. Despite completing the KYC process after multiple attempts and having his account fully verified for over two weeks, he still experienced delays and received no clear answers about the status of his withdrawals. The Complaints Team intervened, and the casino confirmed that the withdrawals had been processed. The player verified that the funds had appeared in his account. The complaint was marked as resolved, acknowledging the player’s frustrating experience while expressing hope that it had been an isolated incident.

Read moreRead lessResolved Submitted: 03 May 2025 Disputed amount: €950RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Nigeria had been waiting for two weeks for a withdrawal of $58.00, having initially been told it would take about five days. The sportsbook was reviewing his request at that time. The issue was resolved as the player confirmed receiving his payment. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 02 May 2025 Disputed amount: $58RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Germany had requested a withdrawal three weeks prior, but despite repeated inquiries to support, he received the same response that his payout was in the final stage with no progress. He questioned the lack of communication and suspected dishonesty from support. After escalating the issue, the casino confirmed that the withdrawal request had been successfully completed after six weeks. The player confirmed receipt of the funds, and we marked the complaint as resolved in our system.

Read moreRead lessResolved Submitted: 24 Apr 2025 Disputed amount: €110RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Quebec had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the player regarding the delay and the need for patience during the withdrawal process. After further follow-up, the player confirmed that he had received his money. The issue had been marked as resolved in the Complaints Team’s system.

Read moreRead lessResolved Submitted: 14 Apr 2025 Disputed amount: C$632RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account closure request is delayed.

The player from Italy had requested that his account be closed due to a gambling addiction, but the casino had not acted on his multiple email requests. After reviewing the situation, we facilitated communication between the player and the casino, which resulted in the permanent closure of his account as requested. The casino confirmed that the account was now closed and assured that it would not be reopened. The complaint was marked as resolved, and the player expressed gratitude for the support received.

Read moreRead lessResolved Submitted: 28 Mar 2025 Disputed amount: ??RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player cannot access account and seeks refund.

The player from Germany was unable to access his account due to an administrative decision and had been trying to recover his €70 balance through emails without success. After multiple communications, the casino acknowledged the delay in processing his payment and committed to completing the transaction urgently. Ultimately, the player received his funds, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 27 Mar 2025 Disputed amount: €70RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Portugal requested a €190 withdrawal made two weeks prior, which remained pending despite no verification or bonus game. He consistently received automated responses from customer support regarding the delay, expressing frustration over the lack of concern for his situation. The issue was resolved after the player confirmed that he had received the withdrawal, leading to the complaint being marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 21 Mar 2025 Disputed amount: €190RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawals are completely blocked.

The player from Italy had successfully completed the wagering requirements for a €100 deposit bonus, but after making a withdrawal of €500, he faced a mysterious block on all withdrawals. Despite attempts to seek clarification through live chat, the casino’s security department confirmed that only real money could be withdrawn without providing a clear reason. The player considered this action illicit and was prepared to pursue legal action if the issue was not resolved. The Complaints Team facilitated communication between the player and the casino. After extensive back-and-forth, the player’s account was verified, and he successfully withdrew his winnings, resolving the issue.

Read moreRead lessResolved Submitted: 04 Mar 2025 Disputed amount: €2,317RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s deposit is delayed.

The player from Portugal had issues with a €53 crypto deposit made on February 14th that had not arrived at the casino. Despite providing proof of the transaction, customer support had been unhelpful. The issue was resolved as the deposit was credited to his account. The complaint was marked as ‘resolved’.

Read moreRead lessResolved Submitted: 18 Feb 2025 Disputed amount: €53RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s deposit is delayed.

The player from Croatia reported an issue with a deposit made to RTbet via Neteller, where the payment had been successfully processed but the funds had not been credited to his casino account. He sought clarification on the status of his deposit. The issue was resolved after three days, with the missing funds credited to his casino account. The Complaints Team marked the complaint as ‘resolved’ and appreciated the player’s cooperation.

Read moreRead lessResolved Submitted: 15 Feb 2025 Disputed amount: €250RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player faces delays and poor support with withdrawals.

The player from British Columbia expressed frustration with the online casino due to prolonged withdrawal delays of over two weeks, inadequate customer support, and unclear communication regarding the withdrawal process. He felt misled and questioned the professionalism of the casino. The issue was resolved after the player confirmed that the withdrawal request had been processed successfully. The Complaints Team marked the complaint as ‘resolved’ in their system and appreciated the player’s cooperation.

Read moreRead lessResolved Submitted: 13 Feb 2025 Disputed amount: C$150RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player faces delay on withdrawal request.

The player from Italy experienced a delay in their withdrawal, which was submitted on January 27, but still showed as under account review with verification in progress. Despite contacting customer support multiple times, the responses remained automated and unhelpful, and the player expressed frustration over the lack of progress after five days. The withdrawal was reported to have been completed on February 5, but the player sought clarification on how the funds would be processed without providing IBAN or BIC/SWIFT details. The issue was marked as resolved after the player confirmed that the payout has been received.

Read moreRead lessResolved Submitted: 03 Feb 2025 Disputed amount: €500RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player faces delayed withdrawals.

The player from Spain experienced delays with two withdrawals, one of €500 and another of €300, both requested in January. After making continuous daily inquiries via chat, she was advised to contact the casino by email, but had yet to receive a response. The issue was resolved when the two withdrawals were credited to her account. The Complaints Team marked the complaint as ‘resolved’ and expressed appreciation for her cooperation.

Read moreRead lessResolved Submitted: 03 Feb 2025 Disputed amount: €800RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Italy faced a delayed withdrawal process, which was initially promised to take 3 to 5 business days. After submitting a request on 01/26/25, the status remained on “We are reviewing your verification request,” despite multiple emails confirming that no additional documents were needed. The player experienced multiple cancellation issues with his withdrawal requests but ultimately managed to receive the withdrawal. The complaint was marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 02 Feb 2025 Disputed amount: €435RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported issues with receiving a crypto withdrawal of 100 euros and expressed frustration over the lack of responses from support. After further investigation, it was confirmed that the player had successfully received their funds using FunID, indicating that the casino had problems with various withdrawal methods, particularly crypto. The complaint had been marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 19 Dec 2024 Disputed amount: €137RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed due to verification issues.

The player from Spain faced issues with account verification, which prevented him from withdrawing his funds, causing delays of several days. Unlike his experiences with other sites, where withdrawals were processed within 24 hours, this casino had not resolved his issue. It was confirmed that he finally received his winnings. The complaint was marked as ‘resolved’ in the system following his cooperation and confirmation.

Read moreRead lessResolved Submitted: 15 Dec 2024 Disputed amount: €173RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece had been waiting over three weeks for a withdrawal from RTBET after requesting it two weeks prior. Despite having contacted live chat for updates, the responses remained unchanged, urging patience without providing a resolution. The issue was resolved after the player confirmed he received a payout.

Read moreRead lessResolved Submitted: 25 Sep 2024 Disputed amount: €50RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player is worried about delayed withdrawals.

The player from Greece had recently become a new player and had requested two withdrawals totaling 800 euros. Concerns arose from reading multiple complaints about non-payment of withdrawals, and the player wondered whether to wait for the payout or be worried, especially since no identification had been requested. The issue was resolved after the player was informed to wait a total of 14 days for processing. Ultimately, the player confirmed that her withdrawals had been credited, and she decided to close her account due to discomfort with the situation. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 06 Sep 2024 Disputed amount: €800RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece withdrew 500 euros on 16/8/2024 and another 500 euros the following day, but both transactions remained under review without completion. Despite having an unverified account that did not require verification, he only received automated responses from the casino. After contacting the Complaints Team, the player provided communication evidence, and following further investigation, the winnings were successfully released after 18 days. The issue was marked as resolved, and the player expressed gratitude for the support received.

Read moreRead lessResolved Submitted: 27 Aug 2024 Disputed amount: €1,000RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Hungary had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue was resolved when the player received the disputed funds after a waiting period of nearly three weeks. The Complaints Team had facilitated communication with the casino, leading to the successful resolution of the withdrawal issue. The complaint was marked as resolved in the system.

Read moreRead lessResolved Submitted: 25 Aug 2024 Disputed amount: €800RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece had won €30 and requested a withdrawal before closing his account. He was informed to expect an email with more information, but had not received it yet. The player was concerned about the delay in receiving his winnings. The issue was resolved when he received the payment, and the complaint was marked as ‘resolved’ by the Complaints Team.

Read moreRead lessResolved Submitted: 07 Aug 2024 Disputed amount: €30RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Spain had a pending 500-euro withdrawal that had been delayed for 9 days. Despite repeated communications, the issue remained unresolved, with the casino blaming third parties. The player confirmed that the withdrawal had now been processed, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 06 Aug 2024 Disputed amount: €500RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Germany had requested a withdrawal of 500 Euros on August 28, 2024, which was supposed to be processed within 5 business days. However, the casino’s live chat support was stalling and asking him to wait. After 11 days, the player confirmed that the amount had finally been paid out. The issue was marked as resolved by the Complaints Team following the successful payout.

Read moreRead lessResolved Submitted: 05 Aug 2024 Disputed amount: €500RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece requested a withdrawal on 24 July, but it had not been processed due to the high volume of withdrawals. Daily chats with the support team provided the same explanation. The Complaints Team advised patience, noting that verification and high withdrawal volumes could cause delays. The player confirmed receipt of the funds after filing the complaint, and the issue was marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 01 Aug 2024 Disputed amount: €120RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawals are delayed.

The player from Greece initially had timely withdrawals, but then experienced delays with repeated instructions to wait and no payouts. The issue was resolved after approximately nine working days, resulting in the successful processing of the withdrawal. The Complaints Team marked the complaint as ‘resolved’ in their system following the player’s confirmation of the payout.

Read moreRead lessResolved Submitted: 29 Jul 2024 Disputed amount: €250RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account closed after deposit.

The player from Germany had deposited 20 euros but couldn’t play due to errors. Despite following the support’s instructions, the issue persisted. The casino then closed the account, citing a duplicate account. The player sought a refund. The casino later agreed to refund the 20 euros to the player. The issue was resolved as the player confirmed receipt of the refund.

Read moreRead lessResolved Submitted: 23 Jun 2024 Disputed amount: €20RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s verification is delayed.

The player from Finland had sent all required KYC documents, which had been approved, but the casino refused to complete the verification process. The player could not reach the casino via email or live chat. After the Complaints Team’s intervention and communication with the player, the verification process was finally completed by the casino. The issue was resolved, and the player’s account was successfully verified.

Read moreRead lessResolved Submitted: 07 Jun 2024 Disputed amount: €7,000RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s winnings delayed post account closure.

The player from Finland had won €3,500 and requested a €500 withdrawal. After notifying chat support about a gambling problem, the account was closed, and the winnings were to be processed manually. Despite sending the required documents and multiple emails, the player did not receive any response or funds. The Complaints Team contacted the casino for clarification, and the casino processed the payment successfully. The complaint was then marked as resolved.

Read moreRead lessResolved Submitted: 06 Jun 2024 Disputed amount: €3,500RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player reports delayed withdrawal and lack of verification process.

The player from Germany deposited real money into RTBET and then faced a delay in withdrawal. The player was also concerned that they had not been asked to verify their identification yet. We advised the player to wait for the standard processing time and cooperate with the casino. The player later confirmed receiving partial payments but faced withdrawal limits. Ultimately, the player received the pending payments and requested to close the complaint as resolved.

Read moreRead lessResolved Submitted: 02 May 2024 Disputed amount: €4,852RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexShow more complaints (+118)192All9Opened3Unresolved82Resolved98Rejected

Complaints directly about SlotsPalace Casino

Current status

Waiting for Casino Guru to reply

1d 16h 51m 59s

Player’s account closure request is delayed.

The player from Ireland has reached out via email eight times and through live chat five times to request account closure due to addiction, but all attempts have been ignored, resulting in continued deposits.

Read moreRead lessOpened Submitted: 23 Jul 2025 Our verdict

Case closed

Player experiences unusual verification requests.

The player from Germany faced issues with unusual verification demands from the casino, which requested a selfie with his ID and their website in the background despite his having already completed verification. He expressed concern about the safety of the link provided in the communication. The complaint was marked as resolved in the system after we received a confirmation from the player.

Read moreRead lessResolved Submitted: 17 Jul 2025 Disputed amount: ?? Our verdict

Case closed

Player’s account has been closed before payout.

The player from Greece had successfully completed the wagering requirements at Slots Palace and received confirmation from support that she could withdraw her winnings of €153. However, after requesting the withdrawal, her account was suddenly closed with no explanation given. The issue was resolved after the player confirmed that her account had been open for over a year and that no verification had been required at the time of closure. Following this clarification, the player marked the complaint as resolved.

Read moreRead lessResolved Submitted: 02 Jul 2025 Disputed amount: €153 Our verdict

Case closed

Player’s account has been reactivated.

The player from Slovenia had requested a permanent account deletion from SlotsPalace due to gambling problems, but the account remained open while he waited for a response and was reactivated after he interacted with live chat. He sought advice on the possibility of a refund for losses incurred while the account was still active. The Complaints Team facilitated communication between the player and the casino, which ultimately led to the casino processing a refund of 277 EUR and agreeing to permanently close the player’s account. The issue was resolved to the player’s satisfaction.

Read moreRead lessResolved Submitted: 16 Jun 2025 Disputed amount: €277 Our verdict

Player stopped responding

Player’s account has been closed.

The player from Spain found his account disabled and learned it was blocked due to alleged duplicate accounts, which he denied. He was unable to withdraw his funds while waiting for a response from the casino. The Complaints Team closed the complaint due to the player’s lack of response to inquiries and reminders, stating that further investigation could not proceed without communication. The player was informed that he could reopen the complaint in the future if he chose to engage again.

Read moreRead lessClosed Submitted: 13 Jun 2025 Disputed amount: €1,663 Our verdict

Other

Player’s self-exclusion request is not processed.

The player from Quebec filed a formal complaint against Slots Palace Casino for failing to process her self-exclusion request since March 1, 2025, which had led to financial harm. Despite multiple attempts to confirm her request, the casino ignored her for almost two months and instead offered a bonus. She sought a full refund of $345 and immediate closure of her account. The Complaints Team acknowledged the player’s concerns about her self-exclusion request; however couldn’t pursue a refund request. After the player confirmed the account was closed, we closed the complaint.

Read moreRead lessClosed Submitted: 01 May 2025 Disputed amount: C$345 Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Germany had been waiting for a payout since April 9th and had requested a withdrawal two weeks prior. He regularly contacted the live chat for updates but received the same responses each time. The issue remained unresolved due to the player’s lack of response to the Complaints Team’s inquiries and reminders, which led to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.

Read moreRead lessClosed Submitted: 23 Apr 2025 Disputed amount: €500 Our verdict

Case closed

Player’s deposit has not been credited.

The player from Germany had deposited 20 euros and 19 euros at Slotspalace, but the funds were debited from her account without being credited to her player account. She was unable to reach customer support via chat or email for assistance. The issue was resolved after the player confirmed that her original deposit was eventually credited, but she continued to experience delays with subsequent deposits. The Complaints Team had advised her to follow up with the casino’s payment team for further assistance, and the complaint was marked as ‘resolved’ once the player confirmed the problem was fixed.

Read moreRead lessResolved Submitted: 02 Mar 2025 Disputed amount: €39 Our verdict

Case closed

Player’s winnings have been confiscated.

The player from Slovenia faced an issue with Slotspalace Casino, as a large portion of his winnings was confiscated after he completed the wagering requirements for a deposit bonus. Although he had confirmed with support that there were no limits except for wagering, the casino removed 7,083.65 EUR from his balance without justification, leaving him with only 2,500 EUR. He had not received a proper response or resolution after more than 10 days of inquiries. The issue was eventually resolved, and the full amount was returned to his account.

Read moreRead lessResolved Submitted: 26 Feb 2025 Disputed amount: €7,083 Our verdict

Player stopped responding

Player’s withdrawal is being delayed.

The player from Slovenia faced difficulties with withdrawing his winnings from Slotpalace casino and sought assistance with the issue. The complaint was rejected due to the player’s lack of response to the team’s inquiries, which prevented further investigation into the verification issues he experienced with the casino.

Read moreRead lessClosed Submitted: 07 Feb 2025 Disputed amount: €10,000 Our verdict

Other

Player’s withdrawal is delayed.

The player from Greece had a pending withdrawal of 300€ at slotspalace.com since January 19, which had been delayed without clear reason despite previous successful transactions. The player confirmed that their account did not require KYC and that all deposits and withdrawals had been made using the same credit card. The issue was resolved as the player chose to close the case after losing the remaining balance, leading the Complaints Team to conclude that the initial complaint was no longer relevant.

Read moreRead lessClosed Submitted: 31 Jan 2025 Disputed amount: €300 Our verdict

Case closed

Player’s withdrawals are delayed.

The player from Greece had three active withdrawal requests of €500 each that had not been credited after 12 days. The customer service responses were automated and unhelpful. The issue was eventually resolved as the player confirmed that the casino had begun processing withdrawals and had a remaining balance of €7000. The complaint was marked as resolved after the player agreed to close the case, with the option to reopen it if any further issues arose.

Read moreRead lessResolved Submitted: 29 Jan 2025 Disputed amount: €14,500 Our verdict

Case closed

Player experiences delayed withdrawal approval.

The player from Portugal had a pending withdrawal request made on January 22 that had not been approved, despite the casino’s stated approval timeframe of 1-3 business days. She felt deceived by the prolonged delay. The issue was resolved two weeks later, and the player confirmed that her withdrawal had been processed. The Complaints Team appreciated her cooperation and marked the complaint as ‘resolved’ in their system.

Read moreRead lessResolved Submitted: 29 Jan 2025 Disputed amount: €100 Our verdict

Player stopped responding

Player’s withdrawals are delayed.

The player from Portugal had two pending withdrawals of 405€ and 500€, which were requested on January 21 and 22, 2025, respectively. The casino’s stated processing time of 1 to 3 business days had elapsed, and the player had yet to receive any funds or confirmation of when the withdrawals would be processed. The Complaints Team had extended the timeline for response but ultimately rejected the complaint due to the player’s lack of communication.

Read moreRead lessClosed Submitted: 28 Jan 2025 Disputed amount: €905 Our verdict

Player stopped responding

Player reports continuous losses after multiple deposits.

The player from Greece reported making deposits of at least €500 over three months but had only experienced losses. The complaint was rejected due to the player’s lack of response to the Complaints Team’s inquiries, which prevented further investigation into the matter. Without additional evidence to support her claims, no resolution could be reached.

Read moreRead lessClosed Submitted: 09 Jan 2025 Disputed amount: €500 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Spain reported that their withdrawal had been under verification for 4 days, and they were unable to verify their account. Chat support provided no clear assistance, leaving them concerned about losing their money. The issue was resolved when the player’s account was verified, and the withdrawal was successfully processed. The Complaints Team marked the complaint as resolved in their system, appreciating the player’s cooperation.

Read moreRead lessResolved Submitted: 14 Dec 2024 Disputed amount: €493 Our verdict

Insufficient evidence from player

Player’s winnings are not recorded.

The player from Australia had won $10,000 AUD on the game “It’s Shark Time,” but the winnings did not appear in her account. After contacting support and experiencing the same issue, the casino claimed she had requested account closure and stated that her email did not match any accounts, despite her ability to access her account. The Complaints Team reviewed the evidence provided but concluded that it did not sufficiently demonstrate that the winnings had not been credited to her account. As a result, the complaint was closed due to a lack of strong evidence.

Read moreRead lessClosed Submitted: 01 Dec 2024 Disputed amount: A$20,000 Our verdict

Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had reached out multiple times for updates but had not received a response from the player. As a result, the complaint was rejected due to lack of communication, though the player retained the option to reopen it in the future.

Read moreRead lessClosed Submitted: 09 Nov 2024 Disputed amount: C$300 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Greece had won a significant amount but faced issues with the casino’s withdrawal limit of €500 per day. After initiating the first withdrawal, the player was still waiting for the funds to be deposited and was not receiving responses to subsequent emails. The Complaints Team had reached out to the casino for clarification on the withdrawal delay and extended the response time for the player. However, due to a lack of communication from the player, the complaint was ultimately rejected.

Read moreRead lessClosed Submitted: 04 Nov 2024 Disputed amount: €110,550 Our verdict

Player stopped responding

Player’s account has been closed.

The player from Spain had won 3,500 euros at Slots Palace but had their account blocked shortly after. They sought information on how to recover their winnings or regain access to their account. The Complaints Team extended the communication period but ultimately had to reject the complaint due to a lack of response from the player.

Read moreRead lessClosed Submitted: 16 Oct 2024 Disputed amount: €3,000 Our verdict

Unjustified complaint

Player’s withdrawal is delayed by casino.

The player from Brazil encountered issues with the casino blocking a money transfer and requesting that they play games instead. They requested assistance in transferring their funds. The Complaints Team informed the player that they were advised to wait for at least 14 days after requesting a withdrawal before submitting a complaint. After the player indicated that the transfer period had been exceeded and expressed frustration, the complaint was ultimately rejected due to the player’s acknowledgment of the waiting period and the lack of further issues.

Read moreRead lessClosed Submitted: 07 Sep 2024 Disputed amount: 500 R$ Our verdict

Player stopped responding

Player’s withdrawals are delayed.

The player from Greece had made three withdrawal requests of €500 each, with the first request made on August 13. After nearly 20 days, none of the withdrawals had been processed, despite her repeated inquiries to customer support, which assured her that the withdrawals were in the final stage. The issue remained unresolved as the player did not respond to the Complaints Team’s inquiries, leading to the rejection of the complaint.

Read moreRead lessClosed Submitted: 31 Aug 2024 Disputed amount: €1,500 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Finland faced issues with two €500 withdrawals made on August 18 and 19, which remained unpaid. Despite having the necessary documents, customer service continued to provide generic responses, claiming payment would occur within three business days, but it had been nearly a week. The issue was resolved as both withdrawals were completed today. The complaint was marked as ‘resolved’ in our system, and the player was encouraged to reach out for any future issues.

Read moreRead lessResolved Submitted: 24 Aug 2024 Disputed amount: €1,000 Our verdict

Case closed

Player’s winnings are delayed.

The player from Italy had won money on July 1, 2024, but had not yet received the payout despite the passage of time. After providing the necessary information and communication regarding her withdrawal issue, the casino was contacted for assistance. The issue was resolved, and the player confirmed that the money had arrived. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 19 Aug 2024 Disputed amount: €310 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece won €720 and requested two withdrawals (€500 on 19/6 and €220 on 20/6). After that, he did not see any progress, despite contacting casino support multiple times. The player received both withdrawals after 16 days following continual follow-ups via chat and email. The complaint was marked as resolved.

Read moreRead lessResolved Submitted: 26 Jun 2024 Disputed amount: €720 Our verdict

Case closed

Player is struggling with withdrawals at SlotsPalace Casino.

The player from Finland was unable to withdraw their funds of 7353€ from SlotsPalace Casino due to an error code. Their withdrawals had been incorrectly canceled, and despite depositing with the same payment method, they were unable to withdraw due to supposed ‘server errors’. Communication with the casino had been unproductive. The Complaints Team contacted the casino, which then agreed to manually process the withdrawal. The player confirmed that the withdrawal was successfully completed, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 17 May 2024 Disputed amount: €7,353 Our verdict

Case closed

Player’s account is blocked.

The player from Greece reported that his account, which contained 112 euros, had been blocked by the casino without any reason provided. He stated he had played blackjack, his account had been verified, and winnings were accrued without using bonuses. The casino initially did not provide an explanation but later resolved the issue after our intervention. The player confirmed receiving his money, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 13 May 2024 Disputed amount: €112 Our verdict

Player stopped responding

Player faces excessive charges and conditions for winnings payout.

The player from the US was facing issues with the payout, where the casino demanded tax payment before transferring winnings. The casino insisted on bitcoin payment, and charged an extra fee of 300 if the player used Visa, making the total fee over 500. Despite the player’s account and bank being verified, the casino was not accepting Visa for payment due to various factors outside their control. The player found bitcoin too complicated. We attempted to assist the player by explaining the reasons and suggesting adherence to the casino’s instructions. However, due to lack of response from the player, we had to reject the complaint. The player retained the option to reopen this complaint in the future.

Read moreRead lessClosed Submitted: 04 May 2024 Disputed amount: $7,000 Our verdict

Case closed

Player is facing a verification issue hindering withdrawal.

The player from Greece had been unable to complete the account verification process with the casino despite having sent the required document several times, which had hindered the withdrawal of the active €500. The player had submitted all necessary documents and had contacted customer service multiple times without receiving a clear explanation. After our intervention, the casino had clarified that they were waiting for a valid proof of address document. The player had provided the necessary document and the casino had confirmed the successful verification of the account. The player had confirmed receipt of his withdrawal, which led to a resolution of the issue.

Read moreRead lessResolved Submitted: 19 Apr 2024 Disputed amount: €500 Our verdict

Player stopped responding

Player reports missing funds.

The player from Germany had reported a loss of €500 from her balance while she was attempting to withdraw. She had also claimed that her balance history had been cleared and the casino had stopped responding to her emails. We had attempted to gather more information to investigate the issue, but the player did not provide the necessary details and stopped responding. We were unable to proceed with the investigation or provide potential solutions due to the lack of information. The complaint had been rejected due to the player’s lack of response.

Read moreRead lessClosed Submitted: 18 Apr 2024 Disputed amount: €500 Our verdict

Player stopped responding

Player experiences deposit refund delay.

The player from the US had deposited funds into an online casino but had not received their money back after two weeks. The player had also reported unresponsive and rude customer service. We had reached out to the player for more information to understand the situation better and had extended the response time by seven days. However, due to the player’s lack of response to our messages and questions, we were unable to further investigate or propose potential solutions. The complaint was therefore rejected.

Read moreRead lessClosed Submitted: 08 Apr 2024 Disputed amount: $258 Our verdict

Case closed

Player’s larger withdrawals are delayed.

The player from Greece had experienced delayed withdrawal from an online casino. She had withdrawn amounts of €500 twice and €76. The smallest amount had been paid out promptly, but the two larger amounts had been pending. She had reported unsatisfactory customer service from the casino. However, during the complaint process, she had confirmed that all her winnings had been credited to her account. We had closed the complaint as ‘resolved’ after her confirmation.

Read moreRead lessResolved Submitted: 03 Apr 2024 Disputed amount: €1,000 Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Czech Republic had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The Complaints Team had advised the player to be patient, as withdrawals could take up to 14 days to process. The delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that the issue had been resolved and that the delay was due to a bank error. We then marked the complaint as resolved.

Read moreRead lessResolved Submitted: 30 Mar 2024 Disputed amount: 29,000 Kč Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Greece had experienced a delayed withdrawal of €500 from Slotspalace casino. The withdrawal request had been made on 17th March, not 24th as initially reported, and the casino had not responded to the player’s subsequent enquiries. The player’s account verification had failed, but he had sent all necessary documents to the casino via email. He claimed that the winnings were accumulated with real money, without the use of any bonuses. Despite daily communication with the casino, the player had not received a satisfactory explanation for the delay. We had advised the player to wait for 14 days for the withdrawal to be processed, but he found this unacceptable. The player did not respond to our follow-up messages, leading us to reject the complaint due to lack of further information.

Read moreRead lessClosed Submitted: 25 Mar 2024 Disputed amount: €500 Our verdict

Case closed

Player’s withdrawal request altered and not received.

The player from Portugal had tried to withdraw 279€ from his total balance but discovered that the request had been canceled and a new one had been made without his approval. The new withdrawal request had been marked as complete, however, the funds were never received. The player had claimed that his winnings were partly made from a bonus that he had active in his account. The casino had explained that the maximum withdrawable amount from this bonus could not exceed x5 of the initial bonus amount, which would be equal to 100 EUR. The player had withdrawn more than this amount, so the active withdrawal was canceled, and the remaining balance was deducted. We had concluded that the casino had acted in accordance with their rules, and the deduction of €469,05 was justified. The player had understood the situation and the complaint had been resolved.

Read moreRead lessResolved Submitted: 23 Mar 2024 Disputed amount: €220 Our verdict

Unjustified complaint

Player banned after huge loss on SlotsPalace.

The player from Norway, after losing an amount of over 1 million, had their account banned at SlotsPalace. The player did not report any funds held by the casino. The Complaints Team had explained that they could not penalize the casino for account closure, as casinos reserved the right to restrict or close accounts for any reason. The complaint was rejected as unjustified.

Read moreRead lessClosed Submitted: 21 Feb 2024 Disputed amount: ?? Our verdict

Unjustified complaint

Player’s winnings disappeared without explanation.

The player from Germany had complained that the online casino’s customer service had provided different explanations each time regarding why their two large winnings were not credited. The player had sent numerous emails inquiring about the issue but had not received a response yet. The player insisted he had played using his own money, not bonus funds, and accused the casino of stalling. However, the casino maintained that the player had breached their terms and conditions by delaying game rounds, a strategy that is generally prohibited. After reviewing the evidence provided by the casino, we concluded that the player’s complaint was unjustified due to a breach of the casino’s terms and conditions. The casino’s decision to withhold the player’s winnings aligned with their policy.

Read moreRead lessClosed Submitted: 24 Jan 2024 Disputed amount: €1,099 Our verdict

Case closed

Player’s withdrawal has been repeatedly cancelled.

The player from Turkey had experienced issues with the withdrawal process at SlotsPalace Casino. Despite having won €876 and having a fully verified account, his withdrawal request of €500 had been cancelled three times without clear justification. The player had communicated with the casino through chat and email but received no assistance. The casino later stated that the player’s account was not fully verified, which led to the withdrawal issues. The player subsequently provided all necessary documents for verification. After a prolonged process and with the help of the Complaints Team, the player’s winnings were finally paid out.

Read moreRead lessResolved Submitted: 12 Jan 2024 Disputed amount: €876 Our verdict

Case closed

Player’s winnings have disappeared.

The player from Norway had faced an issue with the disappearance of a significant amount of money from his account while he was playing with bonus money on Slotspalace. Despite numerous emails, the issue had remained unresolved. However, after he raised a complaint with us, the issue was successfully resolved and the player confirmed the return of his bonus money. We then marked the complaint as ‘resolved’ in our system.

Read moreRead lessResolved Submitted: 03 Jan 2024 Disputed amount: 2,000 kr Our verdict

Player stopped responding

Player’s withdrawal delayed.

The player from Spain had a pending withdrawal for four days. She had attempted communication with the casino for an explanation, but had been blocked. She also reported that she had been unable to verify her account as the casino’s email for document submission was no longer working. Despite our efforts to assist, the player did not respond to our inquiries within the given time frame. As a result, we were unable to investigate further and had to reject the complaint.

Read moreRead lessClosed Submitted: 21 Dec 2023 Disputed amount: €500 Our verdict

Unjustified complaint

Player’s account closed after withdrawal request.

The player from Greece had deposited 30€, received a bonus, and had been able to withdraw 500€. Despite having verified the account and transaction history, the casino had closed the player’s account and it had remained unclear how much money she would have received. After reviewing the evidence provided by the casino, we found that the player’s account had been linked to another person who had previously registered with the casino. Consequently, we had had to reject the player’s complaint.

Read moreRead lessClosed Submitted: 05 Dec 2023 Disputed amount: €500 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Spain had requested two withdrawals totaling 650€. Despite being told the process would take up to three business days, five business days had passed. The player later received the first withdrawal of €150 and then confirmed receipt of the remaining €500, expressing trust in the casino. As a result, we had marked the complaint as ‘resolved’.

Read moreRead lessResolved Submitted: 01 Dec 2023 Disputed amount: €650 Our verdict

Unjustified complaint

Player’s winnings have been confiscated on terms and conditions breach accusation.

The player from Finland claims approximately €1000-€1600 was confiscated because Slots Palace accused him of violating their terms and conditions, a claim he disputes. The accused violation is allegedly stated in paragraph 9.1 of the terms & conditions. The casino has provided us with evidence of collusion, therefore, we have rejected the complaint.

Read moreRead lessClosed Submitted: 15 Nov 2023 Disputed amount: €1,000 Our verdict

Player stopped responding

Player’s withdrawal request is delayed.

The player from Greece had won 350€ and requested a withdrawal but experienced service inconsistencies. After reaching out to support, the player had received varying information regarding their withdrawal, including that it had been processed and then that it had been canceled. At that time, the player was unable to contact the support team. We had attempted to gain more information from the player to resolve the issue, but due to a lack of response from the player’s end, we were unable to investigate further and had to reject the complaint.

Read moreRead lessClosed Submitted: 27 Sep 2023 Disputed amount: €350 Our verdict

Player stopped responding

Player’s account closed during a withdrawal.

The player from Greece had his account blocked, allegedly for being a duplicate, after he had requested two withdrawals totaling 995 euros, while having a pending balance of 1000.14 euros. He had been told earlier that there was no need for account verification. After the closure, his access to live chat support was also restricted. The Complaints Team had attempted to investigate the case and had requested additional information from both the player and the casino. However, due to the player’s lack of response, the investigation could not proceed further, and the complaint was ultimately rejected.

Read moreRead lessClosed Submitted: 29 Aug 2023 Disputed amount: €1,995 Our verdict

Player stopped responding

Player’s withdrawal is delayed after account closure.

The player from Spain lost over 240 euros and decided to withdraw the remaining 300 euros. However, after requesting self-exclusion via email, the casino immediately blocked account access. After eight days of awaiting a promised manual withdrawal and poor communication, the player is worried about the withdrawal. The complaint was closed as the player stopped responding.

Read moreRead lessClosed Submitted: 24 Aug 2023 Disputed amount: €320 Our verdict

Player stopped responding

Player experiences withdrawal delay and login issue.

The player from Spain has been waiting for more than a week for their withdrawal request to be processed, and now, can’t log into the casino due to a connection error. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 20 Aug 2023 Disputed amount: €280 Our verdict

Case closed

Player’s withdrawal request gets continually cancelled.

The player from Greece is struggling to withdraw 500 euros from SlotPalace. Despite completing the identification process, his withdrawal gets cancelled after three days due to a purported provider issue.

Read moreRead lessResolved Submitted: 28 Jul 2023 Disputed amount: €500 Our verdict

Player stopped responding

Player’s winnings were confiscated and account closed.

The player from Austria won 500 Euro and attempted to withdraw twice. After a week-long verification process and contact with support, the casino abruptly cancelled her account and returned only 80 Euro of her winnings, prompting accusations of fraud. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 24 Jul 2023 Disputed amount: €80 Our verdict

Case closed

Player is struggling with document upload for withdrawal.

The player from Spain wants to withdraw their winnings of 1025 euros. However, the casino is requesting extensive verification, including transaction history. The player is experiencing difficulties in uploading these documents onto the website, despite trying recommended solutions. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead lessResolved Submitted: 09 Jul 2023 Disputed amount: €1,025 Our verdict

Player stopped responding

Player facing betting limitations after winning.

The player from Spain encountered restrictions on their casino account after winning money using a bonus. The platform has limited their maximum bet to 10 euros, which the live chat representative says cannot be changed. We closed the complaint because the player stopped responding.

Read moreRead lessClosed Submitted: 26 Jun 2023 Disputed amount: €500 Our verdict

Insufficient evidence from player

Player requests a full deposit refund.

The player from Spain has registered with Directorate General for the Regulation of Gambling (DGOJ) However, the casino accepted player’s deposits. We’ve rejected this complaint in our system due to a lack of evidence.

Read moreRead lessClosed Submitted: 20 Jun 2023 Disputed amount: €300 Our verdict

Player stopped responding

Player’s winnings weren’t credited.

The player from Germany encountered a software glitch, when his winnings from a game weren’t credited. We closed the complaint because the player stopped responding.

Closed Submitted: 05 Jun 2023 Disputed amount: €2,850 Our verdict

Other

Player’s account has been closed.

The player from Greece has been blocked without further explanation. We were forced to reject this complaint because the player focused only on sports betting.

Closed Submitted: 31 May 2023 Disputed amount: €213 Our verdict

Player stopped responding

Player complains that he didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 08 Mar 2023 Disputed amount: €800 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 08 Mar 2023 Disputed amount: €500 Our verdict

Player stopped responding

Player’s winnings haven’t been received yet.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 08 Mar 2023 Disputed amount: €500 Our verdict

Player stopped responding

Player’s deposits have never been credited to her casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 01 Mar 2023 Disputed amount: €180 Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The player has received the payment, and the complaint was closed as “resolved”.

Resolved Submitted: 24 Feb 2023 Disputed amount: 890 R$ Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 22 Feb 2023 Disputed amount: €450 Our verdict

Player stopped responding

The player struggles to withdraw his winnings.

The player struggles to withdraw his winnings due low withdrawal limits. The complaint was closed as the player stopped responding.

Closed Submitted: 07 Feb 2023 Disputed amount: €2,000 Our verdict

Player stopped responding

Player was accused of opening multiple accounts.

The player from Greece was accused of opening multiple accounts in the casino and his account was blocked. The complaint was rejected because the player stopped responding to our messages and questions.

Read moreRead lessClosed Submitted: 05 Feb 2023 Disputed amount: €1,200 Our verdict

Case closed

The player’s bet disappeared.

The player’s bets were rejected but were not credited back to the player’s balance. The casino reviewed the situation and refunded the disputed amount to the player’s original payment method. The complaint is resolved.

Read moreRead lessResolved Submitted: 25 Jan 2023 Disputed amount: C$92 Our verdict

Player stopped responding

The player’s bonus was only partially credited.

The player from Greece was assured she is eligible for the bonus, unfortunately, the bonus free spins weren’t granted. We rejected the complaint because the player stopped responding.

Closed Submitted: 12 Jan 2023 Disputed amount: ?? Our verdict

Unjustified complaint

Player’s struggling to complete account verification.

The player from Switzerland is complaining about the lengthy verification process. Following the communication with both the player and the casino, we have received an evidence that the player managed to lose his balance, therefore we have rejected this complaint.

Read moreRead lessClosed Submitted: 19 Nov 2022 Disputed amount: 2,000 CHF Our verdict

Case closed

Player’s refund has been delayed.

The player from Poland has requested a refund. It has never been received. Player’s complaint has been resolved successfully.

Resolved Submitted: 05 Nov 2022 Disputed amount: 1,000 zł Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 01 Nov 2022 Disputed amount: €2,000 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from France has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 29 Oct 2022 Disputed amount: €500 Our verdict

Player stopped responding

Player has not received a bonus.

The player from Greece has not received free spins. The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 16 Oct 2022 Disputed amount: €50 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Canada is dissatisfied with the withdrawal policy. The player informed us he received the first few withdrawals and decided to close the complaint.

Resolved Submitted: 11 Oct 2022 Disputed amount: C$30 Our verdict

Player stopped responding

Player’s struggling to complete account verification.

The player from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 05 Aug 2022 Disputed amount: C$1,500 Our verdict

Case closed

Player’s attempt to close her account has been overlooked.

The player from Finland has tried to close the account. Unfortunately, the enquiry was ignored. We rejected the complaint because the player didn’t respond to our messages and questions. We’ve reopened this complaint as per the player’s request. Player’s complaint has been resolved successfully.

Read moreRead lessResolved Submitted: 26 Jul 2022 Disputed amount: €3,000 Our verdict

Unjustified complaint

Player’s struggling to withdraw his winnings.

The player from Greece is not able to withdraw his winnings. After the casino provided us with evidence, we concluded the balance was partially played down by the player. We rejected this case because we believe this issue is not caused by the casino’s mistake.

Read moreRead lessClosed Submitted: 12 Jun 2022 Disputed amount: €15,000 Our verdict

Insufficient evidence from player

Player complains that she didn’t win anything.

The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint in our system due to a lack of evidence.

Closed Submitted: 08 Jun 2022 Disputed amount: €3,600 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Italy requested a withdrawal in April, but it hasn’t been processed. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 07 Jun 2022 Disputed amount: €500 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Slovenia is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Resolved Submitted: 08 May 2022 Disputed amount: €500 Our verdict

Player stopped responding

Player’s struggling to complete KYC verification.

The player from Italy is having difficulties withdrawing winnings due to incomplete verification. He stopped responding.

Closed Submitted: 22 Mar 2022 Disputed amount: ??

Complaints about related Neon54 Casino (Same management)

Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Portugal faced delays in withdrawing 1,500 euros from Neon54 casino, with a total of 4,000 euros in balance. Despite making three withdrawal requests and waiting for nearly two weeks, customer support continuously cited processing delays without any verification requests. The issue was resolved when the player successfully verified his account and received the full amount of 4,000 euros after a lengthy process. The player also mentioned winning an additional 7,000 euros, which he was waiting to collect.

Read moreRead lessResolved Submitted: 28 Nov 2024 Disputed amount: €4,000Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Spain had requested a withdrawal, but it hadn’t been credited despite the 3 business days specified in the casino’s terms. Multiple emails had been sent, but the response was only to wait. The player confirmed that her account did not require verification and that customer service assured her the withdrawal was in queue. The issue was resolved, and the complaint was marked as closed by the player.

Read moreRead lessResolved Submitted: 24 Jul 2024 Disputed amount: €70Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal delayed by casino.

The player from Greece had requested a withdrawal on 23rd December 2023, but it had not been processed in 10 days. The player had reported receiving vague responses from customer support and there had been no need for account verification at that moment. After the player’s communication with the Complaints Team and an extension of the resolution timeframe, the player confirmed that the casino had eventually paid him, albeit late. Consequently, the complaint had been marked as resolved.

Read moreRead lessResolved Submitted: 29 Dec 2023 Disputed amount: €250Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal cancellations and delay issues.

The player from Greece had experienced withdrawal issues from a casino. The player had initiated three different withdrawals at the end of November, however, one was canceled by the casino without clear reasons. Despite having contacted customer service, the player’s issue had remained unresolved. The player had clarified that no further verification was required for their account and had criticized the casino for not adhering to their stated timeframe for withdrawals. After communication with the Complaints Team, the issue was eventually resolved and the player’s withdrawals were approved.

Read moreRead lessResolved Submitted: 01 Dec 2023 Disputed amount: €1,300Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player denied bonus and unable to withdraw.

The player from Finland had deposited 200€ in hopes of receiving a welcome bonus. However, due to an administrative decision, the bonus had not been activated. Consequently, the player had been unable to withdraw the deposit due to a 1x wagering requirement, which he contested since he hadn’t received the promised bonus. We had asked the player if the deposited money had been used and he confirmed it hadn’t. We then contacted the casino, suggesting that the deposit should be refunded without requiring wagering. The casino agreed and initiated a refund. The player confirmed receipt of the refund, and we marked the complaint as resolved.

Read moreRead lessResolved Submitted: 31 Oct 2023 Disputed amount: €200Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Greece describes their experience with the casino regarding withdrawal issues. They made multiple withdrawal requests but faced cancellations due to a fault in the payment system. The casino provided inconsistent information and suggested manual transfers. The player has received the payment, and the complaint was closed as “resolved”.

Read moreRead lessResolved Submitted: 03 Jun 2023 Disputed amount: €107Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account was closed.

The player from Australia had his account closed due to failed verification as the name on his bank account and his driver’s license didn’t match. Eventually, the player was able to prove that the documents belong to him and the issue was resolved.

Read moreRead lessResolved Submitted: 28 May 2023 Disputed amount: A$9,000Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is lost.

The player from Australia is experiencing difficulties with his withdrawal from the casino. The player confirmed the issue was resolved.

Resolved Submitted: 14 Dec 2022 Disputed amount: A$500Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Resolved Submitted: 07 Jun 2022 Disputed amount: €60Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Ireland is dissatisfied with the withdrawal process. The player later confirmed that the issue was resolved.

Resolved Submitted: 18 May 2022 Disputed amount: €1,500Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index

Complaints about related Pistolo Casino (Same management)

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Germany had requested a withdrawal of €200 from Pistolo.com two weeks ago, but despite multiple inquiries, the funds had not been credited to his account. He had only received automated responses and was seeking an urgent resolution regarding the status of his payout. The player later confirmed the resolution of the issue via a dedicated button. The complaint was therefore marked as resolved.

Read moreRead lessResolved Submitted: 17 Jul 2025 Disputed amount: €200Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Germany had requested a withdrawal two weeks prior, but the casino had not processed it and continued to provide the same excuses for three weeks. He initially withdrew €500 via bank transfer, which was completed successfully, but faced delays with a subsequent €250 withdrawal. The Complaints Team had contacted the casino on his behalf, and the issue was resolved, leading the player to mark the complaint as resolved.

Read moreRead lessResolved Submitted: 16 Jul 2025 Disputed amount: €500Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Croatia had been waiting 12 days for his withdrawal from the casino. His withdrawal request had not been approved, and he reported a delay of 17 days. The issue was resolved after communication with the casino, which led to the approval of his withdrawal. The player confirmed the resolution of his complaint, expressing gratitude for the assistance provided.

Read moreRead lessResolved Submitted: 15 Jul 2025 Disputed amount: €1,370Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player claims that payment has been delayed.

The player from Schleswig-Holstein had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The issue was resolved after the recommended time frame for withdrawal processing had passed, and the player confirmed that the withdrawal was successfully received. The complaint had been marked as ‘Resolved’ in our system.

Read moreRead lessResolved Submitted: 13 Jul 2025 Disputed amount: €1,500Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout had not been received yet. After multiple rejections and attempts with different payment methods, the issue was resolved, and the player successfully received his winnings. The Complaints Team intervened after the recommended timeframe had passed and confirmed the resolution of the case.

Read moreRead lessResolved Submitted: 14 Jun 2025 Disputed amount: €150Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from French Guiana had requested a withdrawal three weeks prior after using a welcome bonus, but his requests were continually denied due to alleged technical issues. Despite his bank confirming that no transfers had been attempted, the casino kept canceling his withdrawals, leaving him feeling helpless. After further communication, he received his first withdrawal of €500 in cryptocurrency, despite having deposited via credit card. Ultimately, the issue was resolved with all withdrawals completed, though the player expressed dissatisfaction with the payment method used.

Read moreRead lessResolved Submitted: 25 May 2025 Disputed amount: €3,451Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index

Complaints about related Tooniebet Casino Ontario (Same management)

Our verdict

Case closed

Player’s account is blocked after a withdrawal request.

The player from Ontario faced account blocking after winning $200 at ToonieLoonieBET Casino. Despite having been previously verified, the casino demanded additional verification to process the withdrawal, leading to frustration after numerous attempts to comply. He felt scammed after losing nearly $10,000 and being unable to access his winnings or account. The issue was resolved after the player confirmed that all necessary verifications were approved, and the casino lifted the block on his account, allowing him to access his winnings. The Complaints Team marked the complaint as resolved following the player’s confirmation.

Read moreRead lessResolved Submitted: 19 May 2025 Disputed amount: C$200Tooniebet Casino OntarioSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.7 Tooniebet Casino Ontario has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index

Complaints about related RTbet Casino (Same management)

Our verdict

Case closed

Player’s withdrawal is delayed.

The player from British Columbia faced delays in a withdrawal that had been promised to be processed within 3 days. After 5 days, the casino cited higher volumes as the cause of the delay, leading to frustration after 15 years of online gambling experience. The issue was marked as resolved after the player confirmed satisfaction with the outcome. We acknowledged the player’s concerns regarding the casino’s communication and assured continued support for any future issues.

Read moreRead lessResolved Submitted: 03 Jul 2025 Disputed amount: C$1,303RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account is closed, funds are withheld.

The player from Spain had his account blocked at RTBet after a €220 deposit, following the casino’s refusal to apply a welcome bonus that had been advertised. Despite submitting a formal complaint and providing evidence, he received no response and sought the immediate unblocking of his account and release of his funds. The issue was resolved after 21 days of the player’s funds being confiscated, with the casino returning the money. The Complaints Team successfully facilitated communication, leading to the resolution of the complaint.

Read moreRead lessResolved Submitted: 01 Jul 2025 Disputed amount: €220RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from New Brunswick experienced significant delays with a $300 withdrawal request made 13 days prior at RTBet, far exceeding the 3-day timeframe stated in the casino’s terms and conditions. He received only scripted responses from support regarding the delay and was frustrated as he could not proceed with account verification. The issue was resolved after the player cooperated by providing the necessary information and communicating with the casino. Subsequently, the complaint was marked as resolved, and the player was advised to reach out for any future issues.

Read moreRead lessResolved Submitted: 07 Jun 2025 Disputed amount: C$300RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player claims that payment has been delayed.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The issue was resolved successfully, and the player confirmed that they received their winnings. The Complaints Team marked the complaint as ‘resolved’ in their system.

Read moreRead lessResolved Submitted: 23 May 2025 Disputed amount: €150RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Latvia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player later confirmed that a new withdrawal was in ‘Under Review’ status. After the recommended time frame passed, the issue was resolved, and the player confirmed receipt of the winnings. The case was marked as ‘resolved’ in our system.

Read moreRead lessResolved Submitted: 18 May 2025 Disputed amount: €95RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece had been waiting six weeks for two withdrawal requests totaling 950 euros. Despite completing the KYC process after multiple attempts and having his account fully verified for over two weeks, he still experienced delays and received no clear answers about the status of his withdrawals. The Complaints Team intervened, and the casino confirmed that the withdrawals had been processed. The player verified that the funds had appeared in his account. The complaint was marked as resolved, acknowledging the player’s frustrating experience while expressing hope that it had been an isolated incident.

Read moreRead lessResolved Submitted: 03 May 2025 Disputed amount: €950RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Nigeria had been waiting for two weeks for a withdrawal of $58.00, having initially been told it would take about five days. The sportsbook was reviewing his request at that time. The issue was resolved as the player confirmed receiving his payment. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 02 May 2025 Disputed amount: $58RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Germany had requested a withdrawal three weeks prior, but despite repeated inquiries to support, he received the same response that his payout was in the final stage with no progress. He questioned the lack of communication and suspected dishonesty from support. After escalating the issue, the casino confirmed that the withdrawal request had been successfully completed after six weeks. The player confirmed receipt of the funds, and we marked the complaint as resolved in our system.

Read moreRead lessResolved Submitted: 24 Apr 2025 Disputed amount: €110RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Quebec had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the player regarding the delay and the need for patience during the withdrawal process. After further follow-up, the player confirmed that he had received his money. The issue had been marked as resolved in the Complaints Team’s system.

Read moreRead lessResolved Submitted: 14 Apr 2025 Disputed amount: C$632RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account closure request is delayed.

The player from Italy had requested that his account be closed due to a gambling addiction, but the casino had not acted on his multiple email requests. After reviewing the situation, we facilitated communication between the player and the casino, which resulted in the permanent closure of his account as requested. The casino confirmed that the account was now closed and assured that it would not be reopened. The complaint was marked as resolved, and the player expressed gratitude for the support received.

Read moreRead lessResolved Submitted: 28 Mar 2025 Disputed amount: ??RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player cannot access account and seeks refund.

The player from Germany was unable to access his account due to an administrative decision and had been trying to recover his €70 balance through emails without success. After multiple communications, the casino acknowledged the delay in processing his payment and committed to completing the transaction urgently. Ultimately, the player received his funds, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 27 Mar 2025 Disputed amount: €70RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Portugal requested a €190 withdrawal made two weeks prior, which remained pending despite no verification or bonus game. He consistently received automated responses from customer support regarding the delay, expressing frustration over the lack of concern for his situation. The issue was resolved after the player confirmed that he had received the withdrawal, leading to the complaint being marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 21 Mar 2025 Disputed amount: €190RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawals are completely blocked.

The player from Italy had successfully completed the wagering requirements for a €100 deposit bonus, but after making a withdrawal of €500, he faced a mysterious block on all withdrawals. Despite attempts to seek clarification through live chat, the casino’s security department confirmed that only real money could be withdrawn without providing a clear reason. The player considered this action illicit and was prepared to pursue legal action if the issue was not resolved. The Complaints Team facilitated communication between the player and the casino. After extensive back-and-forth, the player’s account was verified, and he successfully withdrew his winnings, resolving the issue.

Read moreRead lessResolved Submitted: 04 Mar 2025 Disputed amount: €2,317RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s deposit is delayed.

The player from Portugal had issues with a €53 crypto deposit made on February 14th that had not arrived at the casino. Despite providing proof of the transaction, customer support had been unhelpful. The issue was resolved as the deposit was credited to his account. The complaint was marked as ‘resolved’.

Read moreRead lessResolved Submitted: 18 Feb 2025 Disputed amount: €53RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s deposit is delayed.

The player from Croatia reported an issue with a deposit made to RTbet via Neteller, where the payment had been successfully processed but the funds had not been credited to his casino account. He sought clarification on the status of his deposit. The issue was resolved after three days, with the missing funds credited to his casino account. The Complaints Team marked the complaint as ‘resolved’ and appreciated the player’s cooperation.

Read moreRead lessResolved Submitted: 15 Feb 2025 Disputed amount: €250RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player faces delays and poor support with withdrawals.

The player from British Columbia expressed frustration with the online casino due to prolonged withdrawal delays of over two weeks, inadequate customer support, and unclear communication regarding the withdrawal process. He felt misled and questioned the professionalism of the casino. The issue was resolved after the player confirmed that the withdrawal request had been processed successfully. The Complaints Team marked the complaint as ‘resolved’ in their system and appreciated the player’s cooperation.

Read moreRead lessResolved Submitted: 13 Feb 2025 Disputed amount: C$150RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player faces delay on withdrawal request.

The player from Italy experienced a delay in their withdrawal, which was submitted on January 27, but still showed as under account review with verification in progress. Despite contacting customer support multiple times, the responses remained automated and unhelpful, and the player expressed frustration over the lack of progress after five days. The withdrawal was reported to have been completed on February 5, but the player sought clarification on how the funds would be processed without providing IBAN or BIC/SWIFT details. The issue was marked as resolved after the player confirmed that the payout has been received.

Read moreRead lessResolved Submitted: 03 Feb 2025 Disputed amount: €500RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player faces delayed withdrawals.

The player from Spain experienced delays with two withdrawals, one of €500 and another of €300, both requested in January. After making continuous daily inquiries via chat, she was advised to contact the casino by email, but had yet to receive a response. The issue was resolved when the two withdrawals were credited to her account. The Complaints Team marked the complaint as ‘resolved’ and expressed appreciation for her cooperation.

Read moreRead lessResolved Submitted: 03 Feb 2025 Disputed amount: €800RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Italy faced a delayed withdrawal process, which was initially promised to take 3 to 5 business days. After submitting a request on 01/26/25, the status remained on “We are reviewing your verification request,” despite multiple emails confirming that no additional documents were needed. The player experienced multiple cancellation issues with his withdrawal requests but ultimately managed to receive the withdrawal. The complaint was marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 02 Feb 2025 Disputed amount: €435RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported issues with receiving a crypto withdrawal of 100 euros and expressed frustration over the lack of responses from support. After further investigation, it was confirmed that the player had successfully received their funds using FunID, indicating that the casino had problems with various withdrawal methods, particularly crypto. The complaint had been marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 19 Dec 2024 Disputed amount: €137RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed due to verification issues.

The player from Spain faced issues with account verification, which prevented him from withdrawing his funds, causing delays of several days. Unlike his experiences with other sites, where withdrawals were processed within 24 hours, this casino had not resolved his issue. It was confirmed that he finally received his winnings. The complaint was marked as ‘resolved’ in the system following his cooperation and confirmation.

Read moreRead lessResolved Submitted: 15 Dec 2024 Disputed amount: €173RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece had been waiting over three weeks for a withdrawal from RTBET after requesting it two weeks prior. Despite having contacted live chat for updates, the responses remained unchanged, urging patience without providing a resolution. The issue was resolved after the player confirmed he received a payout.

Read moreRead lessResolved Submitted: 25 Sep 2024 Disputed amount: €50RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player is worried about delayed withdrawals.

The player from Greece had recently become a new player and had requested two withdrawals totaling 800 euros. Concerns arose from reading multiple complaints about non-payment of withdrawals, and the player wondered whether to wait for the payout or be worried, especially since no identification had been requested. The issue was resolved after the player was informed to wait a total of 14 days for processing. Ultimately, the player confirmed that her withdrawals had been credited, and she decided to close her account due to discomfort with the situation. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 06 Sep 2024 Disputed amount: €800RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece withdrew 500 euros on 16/8/2024 and another 500 euros the following day, but both transactions remained under review without completion. Despite having an unverified account that did not require verification, he only received automated responses from the casino. After contacting the Complaints Team, the player provided communication evidence, and following further investigation, the winnings were successfully released after 18 days. The issue was marked as resolved, and the player expressed gratitude for the support received.

Read moreRead lessResolved Submitted: 27 Aug 2024 Disputed amount: €1,000RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Hungary had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue was resolved when the player received the disputed funds after a waiting period of nearly three weeks. The Complaints Team had facilitated communication with the casino, leading to the successful resolution of the withdrawal issue. The complaint was marked as resolved in the system.

Read moreRead lessResolved Submitted: 25 Aug 2024 Disputed amount: €800RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece had won €30 and requested a withdrawal before closing his account. He was informed to expect an email with more information, but had not received it yet. The player was concerned about the delay in receiving his winnings. The issue was resolved when he received the payment, and the complaint was marked as ‘resolved’ by the Complaints Team.

Read moreRead lessResolved Submitted: 07 Aug 2024 Disputed amount: €30RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Spain had a pending 500-euro withdrawal that had been delayed for 9 days. Despite repeated communications, the issue remained unresolved, with the casino blaming third parties. The player confirmed that the withdrawal had now been processed, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 06 Aug 2024 Disputed amount: €500RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Germany had requested a withdrawal of 500 Euros on August 28, 2024, which was supposed to be processed within 5 business days. However, the casino’s live chat support was stalling and asking him to wait. After 11 days, the player confirmed that the amount had finally been paid out. The issue was marked as resolved by the Complaints Team following the successful payout.

Read moreRead lessResolved Submitted: 05 Aug 2024 Disputed amount: €500RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece requested a withdrawal on 24 July, but it had not been processed due to the high volume of withdrawals. Daily chats with the support team provided the same explanation. The Complaints Team advised patience, noting that verification and high withdrawal volumes could cause delays. The player confirmed receipt of the funds after filing the complaint, and the issue was marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 01 Aug 2024 Disputed amount: €120RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawals are delayed.

The player from Greece initially had timely withdrawals, but then experienced delays with repeated instructions to wait and no payouts. The issue was resolved after approximately nine working days, resulting in the successful processing of the withdrawal. The Complaints Team marked the complaint as ‘resolved’ in their system following the player’s confirmation of the payout.

Read moreRead lessResolved Submitted: 29 Jul 2024 Disputed amount: €250RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account closed after deposit.

The player from Germany had deposited 20 euros but couldn’t play due to errors. Despite following the support’s instructions, the issue persisted. The casino then closed the account, citing a duplicate account. The player sought a refund. The casino later agreed to refund the 20 euros to the player. The issue was resolved as the player confirmed receipt of the refund.

Read moreRead lessResolved Submitted: 23 Jun 2024 Disputed amount: €20RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s verification is delayed.

The player from Finland had sent all required KYC documents, which had been approved, but the casino refused to complete the verification process. The player could not reach the casino via email or live chat. After the Complaints Team’s intervention and communication with the player, the verification process was finally completed by the casino. The issue was resolved, and the player’s account was successfully verified.

Read moreRead lessResolved Submitted: 07 Jun 2024 Disputed amount: €7,000RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s winnings delayed post account closure.

The player from Finland had won €3,500 and requested a €500 withdrawal. After notifying chat support about a gambling problem, the account was closed, and the winnings were to be processed manually. Despite sending the required documents and multiple emails, the player did not receive any response or funds. The Complaints Team contacted the casino for clarification, and the casino processed the payment successfully. The complaint was then marked as resolved.

Read moreRead lessResolved Submitted: 06 Jun 2024 Disputed amount: €3,500RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player reports delayed withdrawal and lack of verification process.

The player from Germany deposited real money into RTBET and then faced a delay in withdrawal. The player was also concerned that they had not been asked to verify their identification yet. We advised the player to wait for the standard processing time and cooperate with the casino. The player later confirmed receiving partial payments but faced withdrawal limits. Ultimately, the player received the pending payments and requested to close the complaint as resolved.

Read moreRead lessResolved Submitted: 02 May 2024 Disputed amount: €4,852RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexShow more complaints (+118) Current status

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1d 16h 51m 59s

Player’s account closure request is delayed.

The player from Ireland has reached out via email eight times and through live chat five times to request account closure due to addiction, but all attempts have been ignored, resulting in continued deposits.

Read moreRead lessOpened Submitted: 23 Jul 2025

1d 16h 51m 59s

The player from Ireland has reached out via email eight times and through live chat five times to request account closure due to addiction, but all attempts have been ignored, resulting in continued deposits.

Our verdict

Case closed

Player experiences unusual verification requests.

The player from Germany faced issues with unusual verification demands from the casino, which requested a selfie with his ID and their website in the background despite his having already completed verification. He expressed concern about the safety of the link provided in the communication. The complaint was marked as resolved in the system after we received a confirmation from the player.

Read moreRead lessResolved Submitted: 17 Jul 2025 Disputed amount: ?? The player from Germany faced issues with unusual verification demands from the casino, which requested a selfie with his ID and their website in the background despite his having already completed verification. He expressed concern about the safety of the link provided in the communication. The complaint was marked as resolved in the system after we received a confirmation from the player.

Our verdict

Case closed

Player’s account has been closed before payout.

The player from Greece had successfully completed the wagering requirements at Slots Palace and received confirmation from support that she could withdraw her winnings of €153. However, after requesting the withdrawal, her account was suddenly closed with no explanation given. The issue was resolved after the player confirmed that her account had been open for over a year and that no verification had been required at the time of closure. Following this clarification, the player marked the complaint as resolved.

Read moreRead lessResolved Submitted: 02 Jul 2025 Disputed amount: €153 The player from Greece had successfully completed the wagering requirements at Slots Palace and received confirmation from support that she could withdraw her winnings of €153. However, after requesting the withdrawal, her account was suddenly closed with no explanation given. The issue was resolved after the player confirmed that her account had been open for over a year and that no verification had been required at the time of closure. Following this clarification, the player marked the complaint as resolved.

Our verdict

Case closed

Player’s account has been reactivated.

The player from Slovenia had requested a permanent account deletion from SlotsPalace due to gambling problems, but the account remained open while he waited for a response and was reactivated after he interacted with live chat. He sought advice on the possibility of a refund for losses incurred while the account was still active. The Complaints Team facilitated communication between the player and the casino, which ultimately led to the casino processing a refund of 277 EUR and agreeing to permanently close the player’s account. The issue was resolved to the player’s satisfaction.

Read moreRead lessResolved Submitted: 16 Jun 2025 Disputed amount: €277 The player from Slovenia had requested a permanent account deletion from SlotsPalace due to gambling problems, but the account remained open while he waited for a response and was reactivated after he interacted with live chat. He sought advice on the possibility of a refund for losses incurred while the account was still active. The Complaints Team facilitated communication between the player and the casino, which ultimately led to the casino processing a refund of 277 EUR and agreeing to permanently close the player’s account. The issue was resolved to the player’s satisfaction.

Our verdict

Player stopped responding

Player’s account has been closed.

The player from Spain found his account disabled and learned it was blocked due to alleged duplicate accounts, which he denied. He was unable to withdraw his funds while waiting for a response from the casino. The Complaints Team closed the complaint due to the player’s lack of response to inquiries and reminders, stating that further investigation could not proceed without communication. The player was informed that he could reopen the complaint in the future if he chose to engage again.

Read moreRead lessClosed Submitted: 13 Jun 2025 Disputed amount: €1,663 The player from Spain found his account disabled and learned it was blocked due to alleged duplicate accounts, which he denied. He was unable to withdraw his funds while waiting for a response from the casino. The Complaints Team closed the complaint due to the player’s lack of response to inquiries and reminders, stating that further investigation could not proceed without communication. The player was informed that he could reopen the complaint in the future if he chose to engage again.

Our verdict

Other

Player’s self-exclusion request is not processed.

The player from Quebec filed a formal complaint against Slots Palace Casino for failing to process her self-exclusion request since March 1, 2025, which had led to financial harm. Despite multiple attempts to confirm her request, the casino ignored her for almost two months and instead offered a bonus. She sought a full refund of $345 and immediate closure of her account. The Complaints Team acknowledged the player’s concerns about her self-exclusion request; however couldn’t pursue a refund request. After the player confirmed the account was closed, we closed the complaint.

Read moreRead lessClosed Submitted: 01 May 2025 Disputed amount: C$345 The player from Quebec filed a formal complaint against Slots Palace Casino for failing to process her self-exclusion request since March 1, 2025, which had led to financial harm. Despite multiple attempts to confirm her request, the casino ignored her for almost two months and instead offered a bonus. She sought a full refund of $345 and immediate closure of her account. The Complaints Team acknowledged the player’s concerns about her self-exclusion request; however couldn’t pursue a refund request. After the player confirmed the account was closed, we closed the complaint.

Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Germany had been waiting for a payout since April 9th and had requested a withdrawal two weeks prior. He regularly contacted the live chat for updates but received the same responses each time. The issue remained unresolved due to the player’s lack of response to the Complaints Team’s inquiries and reminders, which led to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.

Read moreRead lessClosed Submitted: 23 Apr 2025 Disputed amount: €500 The player from Germany had been waiting for a payout since April 9th and had requested a withdrawal two weeks prior. He regularly contacted the live chat for updates but received the same responses each time. The issue remained unresolved due to the player’s lack of response to the Complaints Team’s inquiries and reminders, which led to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.

Our verdict

Case closed

Player’s deposit has not been credited.

The player from Germany had deposited 20 euros and 19 euros at Slotspalace, but the funds were debited from her account without being credited to her player account. She was unable to reach customer support via chat or email for assistance. The issue was resolved after the player confirmed that her original deposit was eventually credited, but she continued to experience delays with subsequent deposits. The Complaints Team had advised her to follow up with the casino’s payment team for further assistance, and the complaint was marked as ‘resolved’ once the player confirmed the problem was fixed.

Read moreRead lessResolved Submitted: 02 Mar 2025 Disputed amount: €39 The player from Germany had deposited 20 euros and 19 euros at Slotspalace, but the funds were debited from her account without being credited to her player account. She was unable to reach customer support via chat or email for assistance. The issue was resolved after the player confirmed that her original deposit was eventually credited, but she continued to experience delays with subsequent deposits. The Complaints Team had advised her to follow up with the casino’s payment team for further assistance, and the complaint was marked as ‘resolved’ once the player confirmed the problem was fixed.

Our verdict

Case closed

Player’s winnings have been confiscated.

The player from Slovenia faced an issue with Slotspalace Casino, as a large portion of his winnings was confiscated after he completed the wagering requirements for a deposit bonus. Although he had confirmed with support that there were no limits except for wagering, the casino removed 7,083.65 EUR from his balance without justification, leaving him with only 2,500 EUR. He had not received a proper response or resolution after more than 10 days of inquiries. The issue was eventually resolved, and the full amount was returned to his account.

Read moreRead lessResolved Submitted: 26 Feb 2025 Disputed amount: €7,083 The player from Slovenia faced an issue with Slotspalace Casino, as a large portion of his winnings was confiscated after he completed the wagering requirements for a deposit bonus. Although he had confirmed with support that there were no limits except for wagering, the casino removed 7,083.65 EUR from his balance without justification, leaving him with only 2,500 EUR. He had not received a proper response or resolution after more than 10 days of inquiries. The issue was eventually resolved, and the full amount was returned to his account.

Our verdict

Player stopped responding

Player’s withdrawal is being delayed.

The player from Slovenia faced difficulties with withdrawing his winnings from Slotpalace casino and sought assistance with the issue. The complaint was rejected due to the player’s lack of response to the team’s inquiries, which prevented further investigation into the verification issues he experienced with the casino.

Read moreRead lessClosed Submitted: 07 Feb 2025 Disputed amount: €10,000 The player from Slovenia faced difficulties with withdrawing his winnings from Slotpalace casino and sought assistance with the issue. The complaint was rejected due to the player’s lack of response to the team’s inquiries, which prevented further investigation into the verification issues he experienced with the casino.

Our verdict

Other

Player’s withdrawal is delayed.

The player from Greece had a pending withdrawal of 300€ at slotspalace.com since January 19, which had been delayed without clear reason despite previous successful transactions. The player confirmed that their account did not require KYC and that all deposits and withdrawals had been made using the same credit card. The issue was resolved as the player chose to close the case after losing the remaining balance, leading the Complaints Team to conclude that the initial complaint was no longer relevant.

Read moreRead lessClosed Submitted: 31 Jan 2025 Disputed amount: €300 Our verdict

Case closed

Player’s withdrawals are delayed.

The player from Greece had three active withdrawal requests of €500 each that had not been credited after 12 days. The customer service responses were automated and unhelpful. The issue was eventually resolved as the player confirmed that the casino had begun processing withdrawals and had a remaining balance of €7000. The complaint was marked as resolved after the player agreed to close the case, with the option to reopen it if any further issues arose.

Read moreRead lessResolved Submitted: 29 Jan 2025 Disputed amount: €14,500 Our verdict

Case closed

Player experiences delayed withdrawal approval.

The player from Portugal had a pending withdrawal request made on January 22 that had not been approved, despite the casino’s stated approval timeframe of 1-3 business days. She felt deceived by the prolonged delay. The issue was resolved two weeks later, and the player confirmed that her withdrawal had been processed. The Complaints Team appreciated her cooperation and marked the complaint as ‘resolved’ in their system.

Read moreRead lessResolved Submitted: 29 Jan 2025 Disputed amount: €100 Our verdict

Player stopped responding

Player’s withdrawals are delayed.

The player from Portugal had two pending withdrawals of 405€ and 500€, which were requested on January 21 and 22, 2025, respectively. The casino’s stated processing time of 1 to 3 business days had elapsed, and the player had yet to receive any funds or confirmation of when the withdrawals would be processed. The Complaints Team had extended the timeline for response but ultimately rejected the complaint due to the player’s lack of communication.

Read moreRead lessClosed Submitted: 28 Jan 2025 Disputed amount: €905 Our verdict

Player stopped responding

Player reports continuous losses after multiple deposits.

The player from Greece reported making deposits of at least €500 over three months but had only experienced losses. The complaint was rejected due to the player’s lack of response to the Complaints Team’s inquiries, which prevented further investigation into the matter. Without additional evidence to support her claims, no resolution could be reached.

Read moreRead lessClosed Submitted: 09 Jan 2025 Disputed amount: €500 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Spain reported that their withdrawal had been under verification for 4 days, and they were unable to verify their account. Chat support provided no clear assistance, leaving them concerned about losing their money. The issue was resolved when the player’s account was verified, and the withdrawal was successfully processed. The Complaints Team marked the complaint as resolved in their system, appreciating the player’s cooperation.

Read moreRead lessResolved Submitted: 14 Dec 2024 Disputed amount: €493 Our verdict

Insufficient evidence from player

Player’s winnings are not recorded.

The player from Australia had won $10,000 AUD on the game “It’s Shark Time,” but the winnings did not appear in her account. After contacting support and experiencing the same issue, the casino claimed she had requested account closure and stated that her email did not match any accounts, despite her ability to access her account. The Complaints Team reviewed the evidence provided but concluded that it did not sufficiently demonstrate that the winnings had not been credited to her account. As a result, the complaint was closed due to a lack of strong evidence.

Read moreRead lessClosed Submitted: 01 Dec 2024 Disputed amount: A$20,000 Our verdict

Player stopped responding

Player believes that their withdrawal has been delayed.

The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had reached out multiple times for updates but had not received a response from the player. As a result, the complaint was rejected due to lack of communication, though the player retained the option to reopen it in the future.

Read moreRead lessClosed Submitted: 09 Nov 2024 Disputed amount: C$300 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Greece had won a significant amount but faced issues with the casino’s withdrawal limit of €500 per day. After initiating the first withdrawal, the player was still waiting for the funds to be deposited and was not receiving responses to subsequent emails. The Complaints Team had reached out to the casino for clarification on the withdrawal delay and extended the response time for the player. However, due to a lack of communication from the player, the complaint was ultimately rejected.

Read moreRead lessClosed Submitted: 04 Nov 2024 Disputed amount: €110,550 Our verdict

Player stopped responding

Player’s account has been closed.

The player from Spain had won 3,500 euros at Slots Palace but had their account blocked shortly after. They sought information on how to recover their winnings or regain access to their account. The Complaints Team extended the communication period but ultimately had to reject the complaint due to a lack of response from the player.

Read moreRead lessClosed Submitted: 16 Oct 2024 Disputed amount: €3,000 Our verdict

Unjustified complaint

Player’s withdrawal is delayed by casino.

The player from Brazil encountered issues with the casino blocking a money transfer and requesting that they play games instead. They requested assistance in transferring their funds. The Complaints Team informed the player that they were advised to wait for at least 14 days after requesting a withdrawal before submitting a complaint. After the player indicated that the transfer period had been exceeded and expressed frustration, the complaint was ultimately rejected due to the player’s acknowledgment of the waiting period and the lack of further issues.

Read moreRead lessClosed Submitted: 07 Sep 2024 Disputed amount: 500 R$ Our verdict

Player stopped responding

Player’s withdrawals are delayed.

The player from Greece had made three withdrawal requests of €500 each, with the first request made on August 13. After nearly 20 days, none of the withdrawals had been processed, despite her repeated inquiries to customer support, which assured her that the withdrawals were in the final stage. The issue remained unresolved as the player did not respond to the Complaints Team’s inquiries, leading to the rejection of the complaint.

Read moreRead lessClosed Submitted: 31 Aug 2024 Disputed amount: €1,500 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Finland faced issues with two €500 withdrawals made on August 18 and 19, which remained unpaid. Despite having the necessary documents, customer service continued to provide generic responses, claiming payment would occur within three business days, but it had been nearly a week. The issue was resolved as both withdrawals were completed today. The complaint was marked as ‘resolved’ in our system, and the player was encouraged to reach out for any future issues.

Read moreRead lessResolved Submitted: 24 Aug 2024 Disputed amount: €1,000 Our verdict

Case closed

Player’s winnings are delayed.

The player from Italy had won money on July 1, 2024, but had not yet received the payout despite the passage of time. After providing the necessary information and communication regarding her withdrawal issue, the casino was contacted for assistance. The issue was resolved, and the player confirmed that the money had arrived. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 19 Aug 2024 Disputed amount: €310 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece won €720 and requested two withdrawals (€500 on 19/6 and €220 on 20/6). After that, he did not see any progress, despite contacting casino support multiple times. The player received both withdrawals after 16 days following continual follow-ups via chat and email. The complaint was marked as resolved.

Read moreRead lessResolved Submitted: 26 Jun 2024 Disputed amount: €720 Our verdict

Case closed

Player is struggling with withdrawals at SlotsPalace Casino.

The player from Finland was unable to withdraw their funds of 7353€ from SlotsPalace Casino due to an error code. Their withdrawals had been incorrectly canceled, and despite depositing with the same payment method, they were unable to withdraw due to supposed ‘server errors’. Communication with the casino had been unproductive. The Complaints Team contacted the casino, which then agreed to manually process the withdrawal. The player confirmed that the withdrawal was successfully completed, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 17 May 2024 Disputed amount: €7,353 Our verdict

Case closed

Player’s account is blocked.

The player from Greece reported that his account, which contained 112 euros, had been blocked by the casino without any reason provided. He stated he had played blackjack, his account had been verified, and winnings were accrued without using bonuses. The casino initially did not provide an explanation but later resolved the issue after our intervention. The player confirmed receiving his money, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 13 May 2024 Disputed amount: €112 Our verdict

Player stopped responding

Player faces excessive charges and conditions for winnings payout.

The player from the US was facing issues with the payout, where the casino demanded tax payment before transferring winnings. The casino insisted on bitcoin payment, and charged an extra fee of 300 if the player used Visa, making the total fee over 500. Despite the player’s account and bank being verified, the casino was not accepting Visa for payment due to various factors outside their control. The player found bitcoin too complicated. We attempted to assist the player by explaining the reasons and suggesting adherence to the casino’s instructions. However, due to lack of response from the player, we had to reject the complaint. The player retained the option to reopen this complaint in the future.

Read moreRead lessClosed Submitted: 04 May 2024 Disputed amount: $7,000 Our verdict

Case closed

Player is facing a verification issue hindering withdrawal.

The player from Greece had been unable to complete the account verification process with the casino despite having sent the required document several times, which had hindered the withdrawal of the active €500. The player had submitted all necessary documents and had contacted customer service multiple times without receiving a clear explanation. After our intervention, the casino had clarified that they were waiting for a valid proof of address document. The player had provided the necessary document and the casino had confirmed the successful verification of the account. The player had confirmed receipt of his withdrawal, which led to a resolution of the issue.

Read moreRead lessResolved Submitted: 19 Apr 2024 Disputed amount: €500 Our verdict

Player stopped responding

Player reports missing funds.

The player from Germany had reported a loss of €500 from her balance while she was attempting to withdraw. She had also claimed that her balance history had been cleared and the casino had stopped responding to her emails. We had attempted to gather more information to investigate the issue, but the player did not provide the necessary details and stopped responding. We were unable to proceed with the investigation or provide potential solutions due to the lack of information. The complaint had been rejected due to the player’s lack of response.

Read moreRead lessClosed Submitted: 18 Apr 2024 Disputed amount: €500 Our verdict

Player stopped responding

Player experiences deposit refund delay.

The player from the US had deposited funds into an online casino but had not received their money back after two weeks. The player had also reported unresponsive and rude customer service. We had reached out to the player for more information to understand the situation better and had extended the response time by seven days. However, due to the player’s lack of response to our messages and questions, we were unable to further investigate or propose potential solutions. The complaint was therefore rejected.

Read moreRead lessClosed Submitted: 08 Apr 2024 Disputed amount: $258 Our verdict

Case closed

Player’s larger withdrawals are delayed.

The player from Greece had experienced delayed withdrawal from an online casino. She had withdrawn amounts of €500 twice and €76. The smallest amount had been paid out promptly, but the two larger amounts had been pending. She had reported unsatisfactory customer service from the casino. However, during the complaint process, she had confirmed that all her winnings had been credited to her account. We had closed the complaint as ‘resolved’ after her confirmation.

Read moreRead lessResolved Submitted: 03 Apr 2024 Disputed amount: €1,000 Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Czech Republic had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The Complaints Team had advised the player to be patient, as withdrawals could take up to 14 days to process. The delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that the issue had been resolved and that the delay was due to a bank error. We then marked the complaint as resolved.

Read moreRead lessResolved Submitted: 30 Mar 2024 Disputed amount: 29,000 Kč Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Greece had experienced a delayed withdrawal of €500 from Slotspalace casino. The withdrawal request had been made on 17th March, not 24th as initially reported, and the casino had not responded to the player’s subsequent enquiries. The player’s account verification had failed, but he had sent all necessary documents to the casino via email. He claimed that the winnings were accumulated with real money, without the use of any bonuses. Despite daily communication with the casino, the player had not received a satisfactory explanation for the delay. We had advised the player to wait for 14 days for the withdrawal to be processed, but he found this unacceptable. The player did not respond to our follow-up messages, leading us to reject the complaint due to lack of further information.

Read moreRead lessClosed Submitted: 25 Mar 2024 Disputed amount: €500 Our verdict

Case closed

Player’s withdrawal request altered and not received.

The player from Portugal had tried to withdraw 279€ from his total balance but discovered that the request had been canceled and a new one had been made without his approval. The new withdrawal request had been marked as complete, however, the funds were never received. The player had claimed that his winnings were partly made from a bonus that he had active in his account. The casino had explained that the maximum withdrawable amount from this bonus could not exceed x5 of the initial bonus amount, which would be equal to 100 EUR. The player had withdrawn more than this amount, so the active withdrawal was canceled, and the remaining balance was deducted. We had concluded that the casino had acted in accordance with their rules, and the deduction of €469,05 was justified. The player had understood the situation and the complaint had been resolved.

Read moreRead lessResolved Submitted: 23 Mar 2024 Disputed amount: €220 Our verdict

Unjustified complaint

Player banned after huge loss on SlotsPalace.

The player from Norway, after losing an amount of over 1 million, had their account banned at SlotsPalace. The player did not report any funds held by the casino. The Complaints Team had explained that they could not penalize the casino for account closure, as casinos reserved the right to restrict or close accounts for any reason. The complaint was rejected as unjustified.

Read moreRead lessClosed Submitted: 21 Feb 2024 Disputed amount: ?? Our verdict

Unjustified complaint

Player’s winnings disappeared without explanation.

The player from Germany had complained that the online casino’s customer service had provided different explanations each time regarding why their two large winnings were not credited. The player had sent numerous emails inquiring about the issue but had not received a response yet. The player insisted he had played using his own money, not bonus funds, and accused the casino of stalling. However, the casino maintained that the player had breached their terms and conditions by delaying game rounds, a strategy that is generally prohibited. After reviewing the evidence provided by the casino, we concluded that the player’s complaint was unjustified due to a breach of the casino’s terms and conditions. The casino’s decision to withhold the player’s winnings aligned with their policy.

Read moreRead lessClosed Submitted: 24 Jan 2024 Disputed amount: €1,099 Our verdict

Case closed

Player’s withdrawal has been repeatedly cancelled.

The player from Turkey had experienced issues with the withdrawal process at SlotsPalace Casino. Despite having won €876 and having a fully verified account, his withdrawal request of €500 had been cancelled three times without clear justification. The player had communicated with the casino through chat and email but received no assistance. The casino later stated that the player’s account was not fully verified, which led to the withdrawal issues. The player subsequently provided all necessary documents for verification. After a prolonged process and with the help of the Complaints Team, the player’s winnings were finally paid out.

Read moreRead lessResolved Submitted: 12 Jan 2024 Disputed amount: €876 Our verdict

Case closed

Player’s winnings have disappeared.

The player from Norway had faced an issue with the disappearance of a significant amount of money from his account while he was playing with bonus money on Slotspalace. Despite numerous emails, the issue had remained unresolved. However, after he raised a complaint with us, the issue was successfully resolved and the player confirmed the return of his bonus money. We then marked the complaint as ‘resolved’ in our system.

Read moreRead lessResolved Submitted: 03 Jan 2024 Disputed amount: 2,000 kr Our verdict

Player stopped responding

Player’s withdrawal delayed.

The player from Spain had a pending withdrawal for four days. She had attempted communication with the casino for an explanation, but had been blocked. She also reported that she had been unable to verify her account as the casino’s email for document submission was no longer working. Despite our efforts to assist, the player did not respond to our inquiries within the given time frame. As a result, we were unable to investigate further and had to reject the complaint.

Read moreRead lessClosed Submitted: 21 Dec 2023 Disputed amount: €500 Our verdict

Unjustified complaint

Player’s account closed after withdrawal request.

The player from Greece had deposited 30€, received a bonus, and had been able to withdraw 500€. Despite having verified the account and transaction history, the casino had closed the player’s account and it had remained unclear how much money she would have received. After reviewing the evidence provided by the casino, we found that the player’s account had been linked to another person who had previously registered with the casino. Consequently, we had had to reject the player’s complaint.

Read moreRead lessClosed Submitted: 05 Dec 2023 Disputed amount: €500 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Spain had requested two withdrawals totaling 650€. Despite being told the process would take up to three business days, five business days had passed. The player later received the first withdrawal of €150 and then confirmed receipt of the remaining €500, expressing trust in the casino. As a result, we had marked the complaint as ‘resolved’.

Read moreRead lessResolved Submitted: 01 Dec 2023 Disputed amount: €650 Our verdict

Unjustified complaint

Player’s winnings have been confiscated on terms and conditions breach accusation.

The player from Finland claims approximately €1000-€1600 was confiscated because Slots Palace accused him of violating their terms and conditions, a claim he disputes. The accused violation is allegedly stated in paragraph 9.1 of the terms & conditions. The casino has provided us with evidence of collusion, therefore, we have rejected the complaint.

Read moreRead lessClosed Submitted: 15 Nov 2023 Disputed amount: €1,000 Our verdict

Player stopped responding

Player’s withdrawal request is delayed.

The player from Greece had won 350€ and requested a withdrawal but experienced service inconsistencies. After reaching out to support, the player had received varying information regarding their withdrawal, including that it had been processed and then that it had been canceled. At that time, the player was unable to contact the support team. We had attempted to gain more information from the player to resolve the issue, but due to a lack of response from the player’s end, we were unable to investigate further and had to reject the complaint.

Read moreRead lessClosed Submitted: 27 Sep 2023 Disputed amount: €350 Our verdict

Player stopped responding

Player’s account closed during a withdrawal.

The player from Greece had his account blocked, allegedly for being a duplicate, after he had requested two withdrawals totaling 995 euros, while having a pending balance of 1000.14 euros. He had been told earlier that there was no need for account verification. After the closure, his access to live chat support was also restricted. The Complaints Team had attempted to investigate the case and had requested additional information from both the player and the casino. However, due to the player’s lack of response, the investigation could not proceed further, and the complaint was ultimately rejected.

Read moreRead lessClosed Submitted: 29 Aug 2023 Disputed amount: €1,995 Our verdict

Player stopped responding

Player’s withdrawal is delayed after account closure.

The player from Spain lost over 240 euros and decided to withdraw the remaining 300 euros. However, after requesting self-exclusion via email, the casino immediately blocked account access. After eight days of awaiting a promised manual withdrawal and poor communication, the player is worried about the withdrawal. The complaint was closed as the player stopped responding.

Read moreRead lessClosed Submitted: 24 Aug 2023 Disputed amount: €320 Our verdict

Player stopped responding

Player experiences withdrawal delay and login issue.

The player from Spain has been waiting for more than a week for their withdrawal request to be processed, and now, can’t log into the casino due to a connection error. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 20 Aug 2023 Disputed amount: €280 Our verdict

Case closed

Player’s withdrawal request gets continually cancelled.

The player from Greece is struggling to withdraw 500 euros from SlotPalace. Despite completing the identification process, his withdrawal gets cancelled after three days due to a purported provider issue.

Read moreRead lessResolved Submitted: 28 Jul 2023 Disputed amount: €500 Our verdict

Player stopped responding

Player’s winnings were confiscated and account closed.

The player from Austria won 500 Euro and attempted to withdraw twice. After a week-long verification process and contact with support, the casino abruptly cancelled her account and returned only 80 Euro of her winnings, prompting accusations of fraud. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 24 Jul 2023 Disputed amount: €80 Our verdict

Case closed

Player is struggling with document upload for withdrawal.

The player from Spain wants to withdraw their winnings of 1025 euros. However, the casino is requesting extensive verification, including transaction history. The player is experiencing difficulties in uploading these documents onto the website, despite trying recommended solutions. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead lessResolved Submitted: 09 Jul 2023 Disputed amount: €1,025 Our verdict

Player stopped responding

Player facing betting limitations after winning.

The player from Spain encountered restrictions on their casino account after winning money using a bonus. The platform has limited their maximum bet to 10 euros, which the live chat representative says cannot be changed. We closed the complaint because the player stopped responding.

Read moreRead lessClosed Submitted: 26 Jun 2023 Disputed amount: €500 Our verdict

Insufficient evidence from player

Player requests a full deposit refund.

The player from Spain has registered with Directorate General for the Regulation of Gambling (DGOJ) However, the casino accepted player’s deposits. We’ve rejected this complaint in our system due to a lack of evidence.

Read moreRead lessClosed Submitted: 20 Jun 2023 Disputed amount: €300 Our verdict

Player stopped responding

Player’s winnings weren’t credited.

The player from Germany encountered a software glitch, when his winnings from a game weren’t credited. We closed the complaint because the player stopped responding.

Closed Submitted: 05 Jun 2023 Disputed amount: €2,850 Our verdict

Other

Player’s account has been closed.

The player from Greece has been blocked without further explanation. We were forced to reject this complaint because the player focused only on sports betting.

Closed Submitted: 31 May 2023 Disputed amount: €213 Our verdict

Player stopped responding

Player complains that he didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 08 Mar 2023 Disputed amount: €800 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 08 Mar 2023 Disputed amount: €500 Our verdict

Player stopped responding

Player’s winnings haven’t been received yet.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 08 Mar 2023 Disputed amount: €500 Our verdict

Player stopped responding

Player’s deposits have never been credited to her casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 01 Mar 2023 Disputed amount: €180 Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The player has received the payment, and the complaint was closed as “resolved”.

Resolved Submitted: 24 Feb 2023 Disputed amount: 890 R$ Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 22 Feb 2023 Disputed amount: €450 Our verdict

Player stopped responding

The player struggles to withdraw his winnings.

The player struggles to withdraw his winnings due low withdrawal limits. The complaint was closed as the player stopped responding.

Closed Submitted: 07 Feb 2023 Disputed amount: €2,000 Our verdict

Player stopped responding

Player was accused of opening multiple accounts.

The player from Greece was accused of opening multiple accounts in the casino and his account was blocked. The complaint was rejected because the player stopped responding to our messages and questions.

Read moreRead lessClosed Submitted: 05 Feb 2023 Disputed amount: €1,200 Our verdict

Case closed

The player’s bet disappeared.

The player’s bets were rejected but were not credited back to the player’s balance. The casino reviewed the situation and refunded the disputed amount to the player’s original payment method. The complaint is resolved.

Read moreRead lessResolved Submitted: 25 Jan 2023 Disputed amount: C$92 Our verdict

Player stopped responding

The player’s bonus was only partially credited.

The player from Greece was assured she is eligible for the bonus, unfortunately, the bonus free spins weren’t granted. We rejected the complaint because the player stopped responding.

Closed Submitted: 12 Jan 2023 Disputed amount: ?? Our verdict

Unjustified complaint

Player’s struggling to complete account verification.

The player from Switzerland is complaining about the lengthy verification process. Following the communication with both the player and the casino, we have received an evidence that the player managed to lose his balance, therefore we have rejected this complaint.

Read moreRead lessClosed Submitted: 19 Nov 2022 Disputed amount: 2,000 CHF Our verdict

Case closed

Player’s refund has been delayed.

The player from Poland has requested a refund. It has never been received. Player’s complaint has been resolved successfully.

Resolved Submitted: 05 Nov 2022 Disputed amount: 1,000 zł Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessResolved Submitted: 01 Nov 2022 Disputed amount: €2,000 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from France has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 29 Oct 2022 Disputed amount: €500 Our verdict

Player stopped responding

Player has not received a bonus.

The player from Greece has not received free spins. The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 16 Oct 2022 Disputed amount: €50 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Canada is dissatisfied with the withdrawal policy. The player informed us he received the first few withdrawals and decided to close the complaint.

Resolved Submitted: 11 Oct 2022 Disputed amount: C$30 Our verdict

Player stopped responding

Player’s struggling to complete account verification.

The player from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn’t respond to our messages and questions.

Closed Submitted: 05 Aug 2022 Disputed amount: C$1,500 Our verdict

Case closed

Player’s attempt to close her account has been overlooked.

The player from Finland has tried to close the account. Unfortunately, the enquiry was ignored. We rejected the complaint because the player didn’t respond to our messages and questions. We’ve reopened this complaint as per the player’s request. Player’s complaint has been resolved successfully.

Read moreRead lessResolved Submitted: 26 Jul 2022 Disputed amount: €3,000 Our verdict

Unjustified complaint

Player’s struggling to withdraw his winnings.

The player from Greece is not able to withdraw his winnings. After the casino provided us with evidence, we concluded the balance was partially played down by the player. We rejected this case because we believe this issue is not caused by the casino’s mistake.

Read moreRead lessClosed Submitted: 12 Jun 2022 Disputed amount: €15,000 Our verdict

Insufficient evidence from player

Player complains that she didn’t win anything.

The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint in our system due to a lack of evidence.

Closed Submitted: 08 Jun 2022 Disputed amount: €3,600 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Italy requested a withdrawal in April, but it hasn’t been processed. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 07 Jun 2022 Disputed amount: €500 Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Slovenia is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Resolved Submitted: 08 May 2022 Disputed amount: €500 Our verdict

Player stopped responding

Player’s struggling to complete KYC verification.

The player from Italy is having difficulties withdrawing winnings due to incomplete verification. He stopped responding.

Closed Submitted: 22 Mar 2022 Disputed amount: ??

Complaints about related Neon54 Casino (Same management)

Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Portugal faced delays in withdrawing 1,500 euros from Neon54 casino, with a total of 4,000 euros in balance. Despite making three withdrawal requests and waiting for nearly two weeks, customer support continuously cited processing delays without any verification requests. The issue was resolved when the player successfully verified his account and received the full amount of 4,000 euros after a lengthy process. The player also mentioned winning an additional 7,000 euros, which he was waiting to collect.

Read moreRead lessResolved Submitted: 28 Nov 2024 Disputed amount: €4,000Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Spain had requested a withdrawal, but it hadn’t been credited despite the 3 business days specified in the casino’s terms. Multiple emails had been sent, but the response was only to wait. The player confirmed that her account did not require verification and that customer service assured her the withdrawal was in queue. The issue was resolved, and the complaint was marked as closed by the player.

Read moreRead lessResolved Submitted: 24 Jul 2024 Disputed amount: €70Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal delayed by casino.

The player from Greece had requested a withdrawal on 23rd December 2023, but it had not been processed in 10 days. The player had reported receiving vague responses from customer support and there had been no need for account verification at that moment. After the player’s communication with the Complaints Team and an extension of the resolution timeframe, the player confirmed that the casino had eventually paid him, albeit late. Consequently, the complaint had been marked as resolved.

Read moreRead lessResolved Submitted: 29 Dec 2023 Disputed amount: €250Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal cancellations and delay issues.

The player from Greece had experienced withdrawal issues from a casino. The player had initiated three different withdrawals at the end of November, however, one was canceled by the casino without clear reasons. Despite having contacted customer service, the player’s issue had remained unresolved. The player had clarified that no further verification was required for their account and had criticized the casino for not adhering to their stated timeframe for withdrawals. After communication with the Complaints Team, the issue was eventually resolved and the player’s withdrawals were approved.

Read moreRead lessResolved Submitted: 01 Dec 2023 Disputed amount: €1,300Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player denied bonus and unable to withdraw.

The player from Finland had deposited 200€ in hopes of receiving a welcome bonus. However, due to an administrative decision, the bonus had not been activated. Consequently, the player had been unable to withdraw the deposit due to a 1x wagering requirement, which he contested since he hadn’t received the promised bonus. We had asked the player if the deposited money had been used and he confirmed it hadn’t. We then contacted the casino, suggesting that the deposit should be refunded without requiring wagering. The casino agreed and initiated a refund. The player confirmed receipt of the refund, and we marked the complaint as resolved.

Read moreRead lessResolved Submitted: 31 Oct 2023 Disputed amount: €200Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Greece describes their experience with the casino regarding withdrawal issues. They made multiple withdrawal requests but faced cancellations due to a fault in the payment system. The casino provided inconsistent information and suggested manual transfers. The player has received the payment, and the complaint was closed as “resolved”.

Read moreRead lessResolved Submitted: 03 Jun 2023 Disputed amount: €107Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account was closed.

The player from Australia had his account closed due to failed verification as the name on his bank account and his driver’s license didn’t match. Eventually, the player was able to prove that the documents belong to him and the issue was resolved.

Read moreRead lessResolved Submitted: 28 May 2023 Disputed amount: A$9,000Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is lost.

The player from Australia is experiencing difficulties with his withdrawal from the casino. The player confirmed the issue was resolved.

Resolved Submitted: 14 Dec 2022 Disputed amount: A$500Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Resolved Submitted: 07 Jun 2022 Disputed amount: €60Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Ireland is dissatisfied with the withdrawal process. The player later confirmed that the issue was resolved.

Resolved Submitted: 18 May 2022 Disputed amount: €1,500Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index

Complaints about related Pistolo Casino (Same management)

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Germany had requested a withdrawal of €200 from Pistolo.com two weeks ago, but despite multiple inquiries, the funds had not been credited to his account. He had only received automated responses and was seeking an urgent resolution regarding the status of his payout. The player later confirmed the resolution of the issue via a dedicated button. The complaint was therefore marked as resolved.

Read moreRead lessResolved Submitted: 17 Jul 2025 Disputed amount: €200Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Germany had requested a withdrawal two weeks prior, but the casino had not processed it and continued to provide the same excuses for three weeks. He initially withdrew €500 via bank transfer, which was completed successfully, but faced delays with a subsequent €250 withdrawal. The Complaints Team had contacted the casino on his behalf, and the issue was resolved, leading the player to mark the complaint as resolved.

Read moreRead lessResolved Submitted: 16 Jul 2025 Disputed amount: €500Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Croatia had been waiting 12 days for his withdrawal from the casino. His withdrawal request had not been approved, and he reported a delay of 17 days. The issue was resolved after communication with the casino, which led to the approval of his withdrawal. The player confirmed the resolution of his complaint, expressing gratitude for the assistance provided.

Read moreRead lessResolved Submitted: 15 Jul 2025 Disputed amount: €1,370Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player claims that payment has been delayed.

The player from Schleswig-Holstein had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The issue was resolved after the recommended time frame for withdrawal processing had passed, and the player confirmed that the withdrawal was successfully received. The complaint had been marked as ‘Resolved’ in our system.

Read moreRead lessResolved Submitted: 13 Jul 2025 Disputed amount: €1,500Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout had not been received yet. After multiple rejections and attempts with different payment methods, the issue was resolved, and the player successfully received his winnings. The Complaints Team intervened after the recommended timeframe had passed and confirmed the resolution of the case.

Read moreRead lessResolved Submitted: 14 Jun 2025 Disputed amount: €150Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from French Guiana had requested a withdrawal three weeks prior after using a welcome bonus, but his requests were continually denied due to alleged technical issues. Despite his bank confirming that no transfers had been attempted, the casino kept canceling his withdrawals, leaving him feeling helpless. After further communication, he received his first withdrawal of €500 in cryptocurrency, despite having deposited via credit card. Ultimately, the issue was resolved with all withdrawals completed, though the player expressed dissatisfaction with the payment method used.

Read moreRead lessResolved Submitted: 25 May 2025 Disputed amount: €3,451Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index

Complaints about related Tooniebet Casino Ontario (Same management)

Our verdict

Case closed

Player’s account is blocked after a withdrawal request.

The player from Ontario faced account blocking after winning $200 at ToonieLoonieBET Casino. Despite having been previously verified, the casino demanded additional verification to process the withdrawal, leading to frustration after numerous attempts to comply. He felt scammed after losing nearly $10,000 and being unable to access his winnings or account. The issue was resolved after the player confirmed that all necessary verifications were approved, and the casino lifted the block on his account, allowing him to access his winnings. The Complaints Team marked the complaint as resolved following the player’s confirmation.

Read moreRead lessResolved Submitted: 19 May 2025 Disputed amount: C$200Tooniebet Casino OntarioSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.7 Tooniebet Casino Ontario has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index

Complaints about related RTbet Casino (Same management)

Our verdict

Case closed

Player’s withdrawal is delayed.

The player from British Columbia faced delays in a withdrawal that had been promised to be processed within 3 days. After 5 days, the casino cited higher volumes as the cause of the delay, leading to frustration after 15 years of online gambling experience. The issue was marked as resolved after the player confirmed satisfaction with the outcome. We acknowledged the player’s concerns regarding the casino’s communication and assured continued support for any future issues.

Read moreRead lessResolved Submitted: 03 Jul 2025 Disputed amount: C$1,303RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account is closed, funds are withheld.

The player from Spain had his account blocked at RTBet after a €220 deposit, following the casino’s refusal to apply a welcome bonus that had been advertised. Despite submitting a formal complaint and providing evidence, he received no response and sought the immediate unblocking of his account and release of his funds. The issue was resolved after 21 days of the player’s funds being confiscated, with the casino returning the money. The Complaints Team successfully facilitated communication, leading to the resolution of the complaint.

Read moreRead lessResolved Submitted: 01 Jul 2025 Disputed amount: €220RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from New Brunswick experienced significant delays with a $300 withdrawal request made 13 days prior at RTBet, far exceeding the 3-day timeframe stated in the casino’s terms and conditions. He received only scripted responses from support regarding the delay and was frustrated as he could not proceed with account verification. The issue was resolved after the player cooperated by providing the necessary information and communicating with the casino. Subsequently, the complaint was marked as resolved, and the player was advised to reach out for any future issues.

Read moreRead lessResolved Submitted: 07 Jun 2025 Disputed amount: C$300RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player claims that payment has been delayed.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The issue was resolved successfully, and the player confirmed that they received their winnings. The Complaints Team marked the complaint as ‘resolved’ in their system.

Read moreRead lessResolved Submitted: 23 May 2025 Disputed amount: €150RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Latvia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player later confirmed that a new withdrawal was in ‘Under Review’ status. After the recommended time frame passed, the issue was resolved, and the player confirmed receipt of the winnings. The case was marked as ‘resolved’ in our system.

Read moreRead lessResolved Submitted: 18 May 2025 Disputed amount: €95RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece had been waiting six weeks for two withdrawal requests totaling 950 euros. Despite completing the KYC process after multiple attempts and having his account fully verified for over two weeks, he still experienced delays and received no clear answers about the status of his withdrawals. The Complaints Team intervened, and the casino confirmed that the withdrawals had been processed. The player verified that the funds had appeared in his account. The complaint was marked as resolved, acknowledging the player’s frustrating experience while expressing hope that it had been an isolated incident.

Read moreRead lessResolved Submitted: 03 May 2025 Disputed amount: €950RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Nigeria had been waiting for two weeks for a withdrawal of $58.00, having initially been told it would take about five days. The sportsbook was reviewing his request at that time. The issue was resolved as the player confirmed receiving his payment. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 02 May 2025 Disputed amount: $58RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Germany had requested a withdrawal three weeks prior, but despite repeated inquiries to support, he received the same response that his payout was in the final stage with no progress. He questioned the lack of communication and suspected dishonesty from support. After escalating the issue, the casino confirmed that the withdrawal request had been successfully completed after six weeks. The player confirmed receipt of the funds, and we marked the complaint as resolved in our system.

Read moreRead lessResolved Submitted: 24 Apr 2025 Disputed amount: €110RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Quebec had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the player regarding the delay and the need for patience during the withdrawal process. After further follow-up, the player confirmed that he had received his money. The issue had been marked as resolved in the Complaints Team’s system.

Read moreRead lessResolved Submitted: 14 Apr 2025 Disputed amount: C$632RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account closure request is delayed.

The player from Italy had requested that his account be closed due to a gambling addiction, but the casino had not acted on his multiple email requests. After reviewing the situation, we facilitated communication between the player and the casino, which resulted in the permanent closure of his account as requested. The casino confirmed that the account was now closed and assured that it would not be reopened. The complaint was marked as resolved, and the player expressed gratitude for the support received.

Read moreRead lessResolved Submitted: 28 Mar 2025 Disputed amount: ??RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player cannot access account and seeks refund.

The player from Germany was unable to access his account due to an administrative decision and had been trying to recover his €70 balance through emails without success. After multiple communications, the casino acknowledged the delay in processing his payment and committed to completing the transaction urgently. Ultimately, the player received his funds, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 27 Mar 2025 Disputed amount: €70RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Portugal requested a €190 withdrawal made two weeks prior, which remained pending despite no verification or bonus game. He consistently received automated responses from customer support regarding the delay, expressing frustration over the lack of concern for his situation. The issue was resolved after the player confirmed that he had received the withdrawal, leading to the complaint being marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 21 Mar 2025 Disputed amount: €190RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawals are completely blocked.

The player from Italy had successfully completed the wagering requirements for a €100 deposit bonus, but after making a withdrawal of €500, he faced a mysterious block on all withdrawals. Despite attempts to seek clarification through live chat, the casino’s security department confirmed that only real money could be withdrawn without providing a clear reason. The player considered this action illicit and was prepared to pursue legal action if the issue was not resolved. The Complaints Team facilitated communication between the player and the casino. After extensive back-and-forth, the player’s account was verified, and he successfully withdrew his winnings, resolving the issue.

Read moreRead lessResolved Submitted: 04 Mar 2025 Disputed amount: €2,317RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s deposit is delayed.

The player from Portugal had issues with a €53 crypto deposit made on February 14th that had not arrived at the casino. Despite providing proof of the transaction, customer support had been unhelpful. The issue was resolved as the deposit was credited to his account. The complaint was marked as ‘resolved’.

Read moreRead lessResolved Submitted: 18 Feb 2025 Disputed amount: €53RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s deposit is delayed.

The player from Croatia reported an issue with a deposit made to RTbet via Neteller, where the payment had been successfully processed but the funds had not been credited to his casino account. He sought clarification on the status of his deposit. The issue was resolved after three days, with the missing funds credited to his casino account. The Complaints Team marked the complaint as ‘resolved’ and appreciated the player’s cooperation.

Read moreRead lessResolved Submitted: 15 Feb 2025 Disputed amount: €250RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player faces delays and poor support with withdrawals.

The player from British Columbia expressed frustration with the online casino due to prolonged withdrawal delays of over two weeks, inadequate customer support, and unclear communication regarding the withdrawal process. He felt misled and questioned the professionalism of the casino. The issue was resolved after the player confirmed that the withdrawal request had been processed successfully. The Complaints Team marked the complaint as ‘resolved’ in their system and appreciated the player’s cooperation.

Read moreRead lessResolved Submitted: 13 Feb 2025 Disputed amount: C$150RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player faces delay on withdrawal request.

The player from Italy experienced a delay in their withdrawal, which was submitted on January 27, but still showed as under account review with verification in progress. Despite contacting customer support multiple times, the responses remained automated and unhelpful, and the player expressed frustration over the lack of progress after five days. The withdrawal was reported to have been completed on February 5, but the player sought clarification on how the funds would be processed without providing IBAN or BIC/SWIFT details. The issue was marked as resolved after the player confirmed that the payout has been received.

Read moreRead lessResolved Submitted: 03 Feb 2025 Disputed amount: €500RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player faces delayed withdrawals.

The player from Spain experienced delays with two withdrawals, one of €500 and another of €300, both requested in January. After making continuous daily inquiries via chat, she was advised to contact the casino by email, but had yet to receive a response. The issue was resolved when the two withdrawals were credited to her account. The Complaints Team marked the complaint as ‘resolved’ and expressed appreciation for her cooperation.

Read moreRead lessResolved Submitted: 03 Feb 2025 Disputed amount: €800RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Italy faced a delayed withdrawal process, which was initially promised to take 3 to 5 business days. After submitting a request on 01/26/25, the status remained on “We are reviewing your verification request,” despite multiple emails confirming that no additional documents were needed. The player experienced multiple cancellation issues with his withdrawal requests but ultimately managed to receive the withdrawal. The complaint was marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 02 Feb 2025 Disputed amount: €435RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported issues with receiving a crypto withdrawal of 100 euros and expressed frustration over the lack of responses from support. After further investigation, it was confirmed that the player had successfully received their funds using FunID, indicating that the casino had problems with various withdrawal methods, particularly crypto. The complaint had been marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 19 Dec 2024 Disputed amount: €137RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed due to verification issues.

The player from Spain faced issues with account verification, which prevented him from withdrawing his funds, causing delays of several days. Unlike his experiences with other sites, where withdrawals were processed within 24 hours, this casino had not resolved his issue. It was confirmed that he finally received his winnings. The complaint was marked as ‘resolved’ in the system following his cooperation and confirmation.

Read moreRead lessResolved Submitted: 15 Dec 2024 Disputed amount: €173RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece had been waiting over three weeks for a withdrawal from RTBET after requesting it two weeks prior. Despite having contacted live chat for updates, the responses remained unchanged, urging patience without providing a resolution. The issue was resolved after the player confirmed he received a payout.

Read moreRead lessResolved Submitted: 25 Sep 2024 Disputed amount: €50RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player is worried about delayed withdrawals.

The player from Greece had recently become a new player and had requested two withdrawals totaling 800 euros. Concerns arose from reading multiple complaints about non-payment of withdrawals, and the player wondered whether to wait for the payout or be worried, especially since no identification had been requested. The issue was resolved after the player was informed to wait a total of 14 days for processing. Ultimately, the player confirmed that her withdrawals had been credited, and she decided to close her account due to discomfort with the situation. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 06 Sep 2024 Disputed amount: €800RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece withdrew 500 euros on 16/8/2024 and another 500 euros the following day, but both transactions remained under review without completion. Despite having an unverified account that did not require verification, he only received automated responses from the casino. After contacting the Complaints Team, the player provided communication evidence, and following further investigation, the winnings were successfully released after 18 days. The issue was marked as resolved, and the player expressed gratitude for the support received.

Read moreRead lessResolved Submitted: 27 Aug 2024 Disputed amount: €1,000RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Hungary had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue was resolved when the player received the disputed funds after a waiting period of nearly three weeks. The Complaints Team had facilitated communication with the casino, leading to the successful resolution of the withdrawal issue. The complaint was marked as resolved in the system.

Read moreRead lessResolved Submitted: 25 Aug 2024 Disputed amount: €800RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece had won €30 and requested a withdrawal before closing his account. He was informed to expect an email with more information, but had not received it yet. The player was concerned about the delay in receiving his winnings. The issue was resolved when he received the payment, and the complaint was marked as ‘resolved’ by the Complaints Team.

Read moreRead lessResolved Submitted: 07 Aug 2024 Disputed amount: €30RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Spain had a pending 500-euro withdrawal that had been delayed for 9 days. Despite repeated communications, the issue remained unresolved, with the casino blaming third parties. The player confirmed that the withdrawal had now been processed, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 06 Aug 2024 Disputed amount: €500RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Germany had requested a withdrawal of 500 Euros on August 28, 2024, which was supposed to be processed within 5 business days. However, the casino’s live chat support was stalling and asking him to wait. After 11 days, the player confirmed that the amount had finally been paid out. The issue was marked as resolved by the Complaints Team following the successful payout.

Read moreRead lessResolved Submitted: 05 Aug 2024 Disputed amount: €500RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece requested a withdrawal on 24 July, but it had not been processed due to the high volume of withdrawals. Daily chats with the support team provided the same explanation. The Complaints Team advised patience, noting that verification and high withdrawal volumes could cause delays. The player confirmed receipt of the funds after filing the complaint, and the issue was marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 01 Aug 2024 Disputed amount: €120RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s withdrawals are delayed.

The player from Greece initially had timely withdrawals, but then experienced delays with repeated instructions to wait and no payouts. The issue was resolved after approximately nine working days, resulting in the successful processing of the withdrawal. The Complaints Team marked the complaint as ‘resolved’ in their system following the player’s confirmation of the payout.

Read moreRead lessResolved Submitted: 29 Jul 2024 Disputed amount: €250RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s account closed after deposit.

The player from Germany had deposited 20 euros but couldn’t play due to errors. Despite following the support’s instructions, the issue persisted. The casino then closed the account, citing a duplicate account. The player sought a refund. The casino later agreed to refund the 20 euros to the player. The issue was resolved as the player confirmed receipt of the refund.

Read moreRead lessResolved Submitted: 23 Jun 2024 Disputed amount: €20RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s verification is delayed.

The player from Finland had sent all required KYC documents, which had been approved, but the casino refused to complete the verification process. The player could not reach the casino via email or live chat. After the Complaints Team’s intervention and communication with the player, the verification process was finally completed by the casino. The issue was resolved, and the player’s account was successfully verified.

Read moreRead lessResolved Submitted: 07 Jun 2024 Disputed amount: €7,000RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player’s winnings delayed post account closure.

The player from Finland had won €3,500 and requested a €500 withdrawal. After notifying chat support about a gambling problem, the account was closed, and the winnings were to be processed manually. Despite sending the required documents and multiple emails, the player did not receive any response or funds. The Complaints Team contacted the casino for clarification, and the casino processed the payment successfully. The complaint was then marked as resolved.

Read moreRead lessResolved Submitted: 06 Jun 2024 Disputed amount: €3,500RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index Our verdict

Case closed

Player reports delayed withdrawal and lack of verification process.

The player from Germany deposited real money into RTBET and then faced a delay in withdrawal. The player was also concerned that they had not been asked to verify their identification yet. We advised the player to wait for the standard processing time and cooperate with the casino. The player later confirmed receiving partial payments but faced withdrawal limits. Ultimately, the player received the pending payments and requested to close the complaint as resolved.

Read moreRead lessResolved Submitted: 02 May 2024 Disputed amount: €4,852RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Greece had a pending withdrawal of 300€ at slotspalace.com since January 19, which had been delayed without clear reason despite previous successful transactions. The player confirmed that their account did not require KYC and that all deposits and withdrawals had been made using the same credit card. The issue was resolved as the player chose to close the case after losing the remaining balance, leading the Complaints Team to conclude that the initial complaint was no longer relevant.

The player from Greece had three active withdrawal requests of €500 each that had not been credited after 12 days. The customer service responses were automated and unhelpful. The issue was eventually resolved as the player confirmed that the casino had begun processing withdrawals and had a remaining balance of €7000. The complaint was marked as resolved after the player agreed to close the case, with the option to reopen it if any further issues arose.

The player from Portugal had a pending withdrawal request made on January 22 that had not been approved, despite the casino’s stated approval timeframe of 1-3 business days. She felt deceived by the prolonged delay. The issue was resolved two weeks later, and the player confirmed that her withdrawal had been processed. The Complaints Team appreciated her cooperation and marked the complaint as ‘resolved’ in their system.

The player from Portugal had two pending withdrawals of 405€ and 500€, which were requested on January 21 and 22, 2025, respectively. The casino’s stated processing time of 1 to 3 business days had elapsed, and the player had yet to receive any funds or confirmation of when the withdrawals would be processed. The Complaints Team had extended the timeline for response but ultimately rejected the complaint due to the player’s lack of communication.

The player from Greece reported making deposits of at least €500 over three months but had only experienced losses. The complaint was rejected due to the player’s lack of response to the Complaints Team’s inquiries, which prevented further investigation into the matter. Without additional evidence to support her claims, no resolution could be reached.

The player from Spain reported that their withdrawal had been under verification for 4 days, and they were unable to verify their account. Chat support provided no clear assistance, leaving them concerned about losing their money. The issue was resolved when the player’s account was verified, and the withdrawal was successfully processed. The Complaints Team marked the complaint as resolved in their system, appreciating the player’s cooperation.

The player from Australia had won $10,000 AUD on the game “It’s Shark Time,” but the winnings did not appear in her account. After contacting support and experiencing the same issue, the casino claimed she had requested account closure and stated that her email did not match any accounts, despite her ability to access her account. The Complaints Team reviewed the evidence provided but concluded that it did not sufficiently demonstrate that the winnings had not been credited to her account. As a result, the complaint was closed due to a lack of strong evidence.

The player from Ontario had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team had reached out multiple times for updates but had not received a response from the player. As a result, the complaint was rejected due to lack of communication, though the player retained the option to reopen it in the future.

The player from Greece had won a significant amount but faced issues with the casino’s withdrawal limit of €500 per day. After initiating the first withdrawal, the player was still waiting for the funds to be deposited and was not receiving responses to subsequent emails. The Complaints Team had reached out to the casino for clarification on the withdrawal delay and extended the response time for the player. However, due to a lack of communication from the player, the complaint was ultimately rejected.

The player from Spain had won 3,500 euros at Slots Palace but had their account blocked shortly after. They sought information on how to recover their winnings or regain access to their account. The Complaints Team extended the communication period but ultimately had to reject the complaint due to a lack of response from the player.

The player from Brazil encountered issues with the casino blocking a money transfer and requesting that they play games instead. They requested assistance in transferring their funds. The Complaints Team informed the player that they were advised to wait for at least 14 days after requesting a withdrawal before submitting a complaint. After the player indicated that the transfer period had been exceeded and expressed frustration, the complaint was ultimately rejected due to the player’s acknowledgment of the waiting period and the lack of further issues.

The player from Greece had made three withdrawal requests of €500 each, with the first request made on August 13. After nearly 20 days, none of the withdrawals had been processed, despite her repeated inquiries to customer support, which assured her that the withdrawals were in the final stage. The issue remained unresolved as the player did not respond to the Complaints Team’s inquiries, leading to the rejection of the complaint.

The player from Finland faced issues with two €500 withdrawals made on August 18 and 19, which remained unpaid. Despite having the necessary documents, customer service continued to provide generic responses, claiming payment would occur within three business days, but it had been nearly a week. The issue was resolved as both withdrawals were completed today. The complaint was marked as ‘resolved’ in our system, and the player was encouraged to reach out for any future issues.

The player from Italy had won money on July 1, 2024, but had not yet received the payout despite the passage of time. After providing the necessary information and communication regarding her withdrawal issue, the casino was contacted for assistance. The issue was resolved, and the player confirmed that the money had arrived. The complaint was marked as ‘resolved’ in the system.

The player from Greece won €720 and requested two withdrawals (€500 on 19/6 and €220 on 20/6). After that, he did not see any progress, despite contacting casino support multiple times. The player received both withdrawals after 16 days following continual follow-ups via chat and email. The complaint was marked as resolved.

The player from Finland was unable to withdraw their funds of 7353€ from SlotsPalace Casino due to an error code. Their withdrawals had been incorrectly canceled, and despite depositing with the same payment method, they were unable to withdraw due to supposed ‘server errors’. Communication with the casino had been unproductive. The Complaints Team contacted the casino, which then agreed to manually process the withdrawal. The player confirmed that the withdrawal was successfully completed, and the complaint was marked as resolved.

The player from Greece reported that his account, which contained 112 euros, had been blocked by the casino without any reason provided. He stated he had played blackjack, his account had been verified, and winnings were accrued without using bonuses. The casino initially did not provide an explanation but later resolved the issue after our intervention. The player confirmed receiving his money, and the complaint was marked as resolved.

The player from the US was facing issues with the payout, where the casino demanded tax payment before transferring winnings. The casino insisted on bitcoin payment, and charged an extra fee of 300 if the player used Visa, making the total fee over 500. Despite the player’s account and bank being verified, the casino was not accepting Visa for payment due to various factors outside their control. The player found bitcoin too complicated. We attempted to assist the player by explaining the reasons and suggesting adherence to the casino’s instructions. However, due to lack of response from the player, we had to reject the complaint. The player retained the option to reopen this complaint in the future.

The player from Greece had been unable to complete the account verification process with the casino despite having sent the required document several times, which had hindered the withdrawal of the active €500. The player had submitted all necessary documents and had contacted customer service multiple times without receiving a clear explanation. After our intervention, the casino had clarified that they were waiting for a valid proof of address document. The player had provided the necessary document and the casino had confirmed the successful verification of the account. The player had confirmed receipt of his withdrawal, which led to a resolution of the issue.

The player from Germany had reported a loss of €500 from her balance while she was attempting to withdraw. She had also claimed that her balance history had been cleared and the casino had stopped responding to her emails. We had attempted to gather more information to investigate the issue, but the player did not provide the necessary details and stopped responding. We were unable to proceed with the investigation or provide potential solutions due to the lack of information. The complaint had been rejected due to the player’s lack of response.

The player from the US had deposited funds into an online casino but had not received their money back after two weeks. The player had also reported unresponsive and rude customer service. We had reached out to the player for more information to understand the situation better and had extended the response time by seven days. However, due to the player’s lack of response to our messages and questions, we were unable to further investigate or propose potential solutions. The complaint was therefore rejected.

The player from Greece had experienced delayed withdrawal from an online casino. She had withdrawn amounts of €500 twice and €76. The smallest amount had been paid out promptly, but the two larger amounts had been pending. She had reported unsatisfactory customer service from the casino. However, during the complaint process, she had confirmed that all her winnings had been credited to her account. We had closed the complaint as ‘resolved’ after her confirmation.

The player from Czech Republic had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The Complaints Team had advised the player to be patient, as withdrawals could take up to 14 days to process. The delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that the issue had been resolved and that the delay was due to a bank error. We then marked the complaint as resolved.

The player from Greece had experienced a delayed withdrawal of €500 from Slotspalace casino. The withdrawal request had been made on 17th March, not 24th as initially reported, and the casino had not responded to the player’s subsequent enquiries. The player’s account verification had failed, but he had sent all necessary documents to the casino via email. He claimed that the winnings were accumulated with real money, without the use of any bonuses. Despite daily communication with the casino, the player had not received a satisfactory explanation for the delay. We had advised the player to wait for 14 days for the withdrawal to be processed, but he found this unacceptable. The player did not respond to our follow-up messages, leading us to reject the complaint due to lack of further information.

The player from Portugal had tried to withdraw 279€ from his total balance but discovered that the request had been canceled and a new one had been made without his approval. The new withdrawal request had been marked as complete, however, the funds were never received. The player had claimed that his winnings were partly made from a bonus that he had active in his account. The casino had explained that the maximum withdrawable amount from this bonus could not exceed x5 of the initial bonus amount, which would be equal to 100 EUR. The player had withdrawn more than this amount, so the active withdrawal was canceled, and the remaining balance was deducted. We had concluded that the casino had acted in accordance with their rules, and the deduction of €469,05 was justified. The player had understood the situation and the complaint had been resolved.

The player from Norway, after losing an amount of over 1 million, had their account banned at SlotsPalace. The player did not report any funds held by the casino. The Complaints Team had explained that they could not penalize the casino for account closure, as casinos reserved the right to restrict or close accounts for any reason. The complaint was rejected as unjustified.

The player from Germany had complained that the online casino’s customer service had provided different explanations each time regarding why their two large winnings were not credited. The player had sent numerous emails inquiring about the issue but had not received a response yet. The player insisted he had played using his own money, not bonus funds, and accused the casino of stalling. However, the casino maintained that the player had breached their terms and conditions by delaying game rounds, a strategy that is generally prohibited. After reviewing the evidence provided by the casino, we concluded that the player’s complaint was unjustified due to a breach of the casino’s terms and conditions. The casino’s decision to withhold the player’s winnings aligned with their policy.

The player from Turkey had experienced issues with the withdrawal process at SlotsPalace Casino. Despite having won €876 and having a fully verified account, his withdrawal request of €500 had been cancelled three times without clear justification. The player had communicated with the casino through chat and email but received no assistance. The casino later stated that the player’s account was not fully verified, which led to the withdrawal issues. The player subsequently provided all necessary documents for verification. After a prolonged process and with the help of the Complaints Team, the player’s winnings were finally paid out.

The player from Norway had faced an issue with the disappearance of a significant amount of money from his account while he was playing with bonus money on Slotspalace. Despite numerous emails, the issue had remained unresolved. However, after he raised a complaint with us, the issue was successfully resolved and the player confirmed the return of his bonus money. We then marked the complaint as ‘resolved’ in our system.

The player from Spain had a pending withdrawal for four days. She had attempted communication with the casino for an explanation, but had been blocked. She also reported that she had been unable to verify her account as the casino’s email for document submission was no longer working. Despite our efforts to assist, the player did not respond to our inquiries within the given time frame. As a result, we were unable to investigate further and had to reject the complaint.

The player from Greece had deposited 30€, received a bonus, and had been able to withdraw 500€. Despite having verified the account and transaction history, the casino had closed the player’s account and it had remained unclear how much money she would have received. After reviewing the evidence provided by the casino, we found that the player’s account had been linked to another person who had previously registered with the casino. Consequently, we had had to reject the player’s complaint.

The player from Spain had requested two withdrawals totaling 650€. Despite being told the process would take up to three business days, five business days had passed. The player later received the first withdrawal of €150 and then confirmed receipt of the remaining €500, expressing trust in the casino. As a result, we had marked the complaint as ‘resolved’.

The player from Finland claims approximately €1000-€1600 was confiscated because Slots Palace accused him of violating their terms and conditions, a claim he disputes. The accused violation is allegedly stated in paragraph 9.1 of the terms & conditions. The casino has provided us with evidence of collusion, therefore, we have rejected the complaint.

The player from Greece had won 350€ and requested a withdrawal but experienced service inconsistencies. After reaching out to support, the player had received varying information regarding their withdrawal, including that it had been processed and then that it had been canceled. At that time, the player was unable to contact the support team. We had attempted to gain more information from the player to resolve the issue, but due to a lack of response from the player’s end, we were unable to investigate further and had to reject the complaint.

The player from Greece had his account blocked, allegedly for being a duplicate, after he had requested two withdrawals totaling 995 euros, while having a pending balance of 1000.14 euros. He had been told earlier that there was no need for account verification. After the closure, his access to live chat support was also restricted. The Complaints Team had attempted to investigate the case and had requested additional information from both the player and the casino. However, due to the player’s lack of response, the investigation could not proceed further, and the complaint was ultimately rejected.

The player from Spain lost over 240 euros and decided to withdraw the remaining 300 euros. However, after requesting self-exclusion via email, the casino immediately blocked account access. After eight days of awaiting a promised manual withdrawal and poor communication, the player is worried about the withdrawal. The complaint was closed as the player stopped responding.

The player from Spain has been waiting for more than a week for their withdrawal request to be processed, and now, can’t log into the casino due to a connection error. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Greece is struggling to withdraw 500 euros from SlotPalace. Despite completing the identification process, his withdrawal gets cancelled after three days due to a purported provider issue.

The player from Austria won 500 Euro and attempted to withdraw twice. After a week-long verification process and contact with support, the casino abruptly cancelled her account and returned only 80 Euro of her winnings, prompting accusations of fraud. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Spain wants to withdraw their winnings of 1025 euros. However, the casino is requesting extensive verification, including transaction history. The player is experiencing difficulties in uploading these documents onto the website, despite trying recommended solutions. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Spain encountered restrictions on their casino account after winning money using a bonus. The platform has limited their maximum bet to 10 euros, which the live chat representative says cannot be changed. We closed the complaint because the player stopped responding.

The player from Spain has registered with Directorate General for the Regulation of Gambling (DGOJ) However, the casino accepted player’s deposits. We’ve rejected this complaint in our system due to a lack of evidence.

The player from Germany encountered a software glitch, when his winnings from a game weren’t credited. We closed the complaint because the player stopped responding.

The player from Greece has been blocked without further explanation. We were forced to reject this complaint because the player focused only on sports betting.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). The complaint was rejected because the player didn’t respond to our messages and questions.

The player from Greece submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Germany has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The player has received the payment, and the complaint was closed as “resolved”.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to withdraw his winnings due low withdrawal limits. The complaint was closed as the player stopped responding.

The player from Greece was accused of opening multiple accounts in the casino and his account was blocked. The complaint was rejected because the player stopped responding to our messages and questions.

The player’s bets were rejected but were not credited back to the player’s balance. The casino reviewed the situation and refunded the disputed amount to the player’s original payment method. The complaint is resolved.

The player from Greece was assured she is eligible for the bonus, unfortunately, the bonus free spins weren’t granted. We rejected the complaint because the player stopped responding.

The player from Switzerland is complaining about the lengthy verification process. Following the communication with both the player and the casino, we have received an evidence that the player managed to lose his balance, therefore we have rejected this complaint.

The player from Poland has requested a refund. It has never been received. Player’s complaint has been resolved successfully.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from France has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Greece has not received free spins. The complaint was rejected because the player didn’t respond to our messages and questions.

The player from Canada is dissatisfied with the withdrawal policy. The player informed us he received the first few withdrawals and decided to close the complaint.

The player from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn’t respond to our messages and questions.

The player from Finland has tried to close the account. Unfortunately, the enquiry was ignored. We rejected the complaint because the player didn’t respond to our messages and questions. We’ve reopened this complaint as per the player’s request. Player’s complaint has been resolved successfully.

The player from Greece is not able to withdraw his winnings. After the casino provided us with evidence, we concluded the balance was partially played down by the player. We rejected this case because we believe this issue is not caused by the casino’s mistake.

The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint in our system due to a lack of evidence.

The player from Italy requested a withdrawal in April, but it hasn’t been processed. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Slovenia is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy is having difficulties withdrawing winnings due to incomplete verification. He stopped responding.

Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Portugal faced delays in withdrawing 1,500 euros from Neon54 casino, with a total of 4,000 euros in balance. Despite making three withdrawal requests and waiting for nearly two weeks, customer support continuously cited processing delays without any verification requests. The issue was resolved when the player successfully verified his account and received the full amount of 4,000 euros after a lengthy process. The player also mentioned winning an additional 7,000 euros, which he was waiting to collect.

Read moreRead lessResolved Submitted: 28 Nov 2024 Disputed amount: €4,000Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Portugal faced delays in withdrawing 1,500 euros from Neon54 casino, with a total of 4,000 euros in balance. Despite making three withdrawal requests and waiting for nearly two weeks, customer support continuously cited processing delays without any verification requests. The issue was resolved when the player successfully verified his account and received the full amount of 4,000 euros after a lengthy process. The player also mentioned winning an additional 7,000 euros, which he was waiting to collect.

Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Spain had requested a withdrawal, but it hadn’t been credited despite the 3 business days specified in the casino’s terms. Multiple emails had been sent, but the response was only to wait. The player confirmed that her account did not require verification and that customer service assured her the withdrawal was in queue. The issue was resolved, and the complaint was marked as closed by the player.

Read moreRead lessResolved Submitted: 24 Jul 2024 Disputed amount: €70Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Spain had requested a withdrawal, but it hadn’t been credited despite the 3 business days specified in the casino’s terms. Multiple emails had been sent, but the response was only to wait. The player confirmed that her account did not require verification and that customer service assured her the withdrawal was in queue. The issue was resolved, and the complaint was marked as closed by the player.

Our verdict

Case closed

Player’s withdrawal delayed by casino.

The player from Greece had requested a withdrawal on 23rd December 2023, but it had not been processed in 10 days. The player had reported receiving vague responses from customer support and there had been no need for account verification at that moment. After the player’s communication with the Complaints Team and an extension of the resolution timeframe, the player confirmed that the casino had eventually paid him, albeit late. Consequently, the complaint had been marked as resolved.

Read moreRead lessResolved Submitted: 29 Dec 2023 Disputed amount: €250Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Greece had requested a withdrawal on 23rd December 2023, but it had not been processed in 10 days. The player had reported receiving vague responses from customer support and there had been no need for account verification at that moment. After the player’s communication with the Complaints Team and an extension of the resolution timeframe, the player confirmed that the casino had eventually paid him, albeit late. Consequently, the complaint had been marked as resolved.

Our verdict

Case closed

Player’s withdrawal cancellations and delay issues.

The player from Greece had experienced withdrawal issues from a casino. The player had initiated three different withdrawals at the end of November, however, one was canceled by the casino without clear reasons. Despite having contacted customer service, the player’s issue had remained unresolved. The player had clarified that no further verification was required for their account and had criticized the casino for not adhering to their stated timeframe for withdrawals. After communication with the Complaints Team, the issue was eventually resolved and the player’s withdrawals were approved.

Read moreRead lessResolved Submitted: 01 Dec 2023 Disputed amount: €1,300Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Greece had experienced withdrawal issues from a casino. The player had initiated three different withdrawals at the end of November, however, one was canceled by the casino without clear reasons. Despite having contacted customer service, the player’s issue had remained unresolved. The player had clarified that no further verification was required for their account and had criticized the casino for not adhering to their stated timeframe for withdrawals. After communication with the Complaints Team, the issue was eventually resolved and the player’s withdrawals were approved.

Our verdict

Case closed

Player denied bonus and unable to withdraw.

The player from Finland had deposited 200€ in hopes of receiving a welcome bonus. However, due to an administrative decision, the bonus had not been activated. Consequently, the player had been unable to withdraw the deposit due to a 1x wagering requirement, which he contested since he hadn’t received the promised bonus. We had asked the player if the deposited money had been used and he confirmed it hadn’t. We then contacted the casino, suggesting that the deposit should be refunded without requiring wagering. The casino agreed and initiated a refund. The player confirmed receipt of the refund, and we marked the complaint as resolved.

Read moreRead lessResolved Submitted: 31 Oct 2023 Disputed amount: €200Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Finland had deposited 200€ in hopes of receiving a welcome bonus. However, due to an administrative decision, the bonus had not been activated. Consequently, the player had been unable to withdraw the deposit due to a 1x wagering requirement, which he contested since he hadn’t received the promised bonus. We had asked the player if the deposited money had been used and he confirmed it hadn’t. We then contacted the casino, suggesting that the deposit should be refunded without requiring wagering. The casino agreed and initiated a refund. The player confirmed receipt of the refund, and we marked the complaint as resolved.

Our verdict

Case closed

Player’s struggling to withdraw his winnings.

The player from Greece describes their experience with the casino regarding withdrawal issues. They made multiple withdrawal requests but faced cancellations due to a fault in the payment system. The casino provided inconsistent information and suggested manual transfers. The player has received the payment, and the complaint was closed as “resolved”.

Read moreRead lessResolved Submitted: 03 Jun 2023 Disputed amount: €107Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Greece describes their experience with the casino regarding withdrawal issues. They made multiple withdrawal requests but faced cancellations due to a fault in the payment system. The casino provided inconsistent information and suggested manual transfers. The player has received the payment, and the complaint was closed as “resolved”.

Our verdict

Case closed

Player’s account was closed.

The player from Australia had his account closed due to failed verification as the name on his bank account and his driver’s license didn’t match. Eventually, the player was able to prove that the documents belong to him and the issue was resolved.

Read moreRead lessResolved Submitted: 28 May 2023 Disputed amount: A$9,000Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Australia had his account closed due to failed verification as the name on his bank account and his driver’s license didn’t match. Eventually, the player was able to prove that the documents belong to him and the issue was resolved.

Our verdict

Case closed

Player’s withdrawal is lost.

The player from Australia is experiencing difficulties with his withdrawal from the casino. The player confirmed the issue was resolved.

Resolved Submitted: 14 Dec 2022 Disputed amount: A$500Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Australia is experiencing difficulties with his withdrawal from the casino. The player confirmed the issue was resolved.

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Resolved Submitted: 07 Jun 2022 Disputed amount: €60Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Ireland is dissatisfied with the withdrawal process. The player later confirmed that the issue was resolved.

Resolved Submitted: 18 May 2022 Disputed amount: €1,500Neon54 CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.5 Neon54 Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Ireland is dissatisfied with the withdrawal process. The player later confirmed that the issue was resolved.

Complaints about related Pistolo Casino (Same management)

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Germany had requested a withdrawal of €200 from Pistolo.com two weeks ago, but despite multiple inquiries, the funds had not been credited to his account. He had only received automated responses and was seeking an urgent resolution regarding the status of his payout. The player later confirmed the resolution of the issue via a dedicated button. The complaint was therefore marked as resolved.

Read moreRead lessResolved Submitted: 17 Jul 2025 Disputed amount: €200Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Germany had requested a withdrawal of €200 from Pistolo.com two weeks ago, but despite multiple inquiries, the funds had not been credited to his account. He had only received automated responses and was seeking an urgent resolution regarding the status of his payout. The player later confirmed the resolution of the issue via a dedicated button. The complaint was therefore marked as resolved.

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Germany had requested a withdrawal two weeks prior, but the casino had not processed it and continued to provide the same excuses for three weeks. He initially withdrew €500 via bank transfer, which was completed successfully, but faced delays with a subsequent €250 withdrawal. The Complaints Team had contacted the casino on his behalf, and the issue was resolved, leading the player to mark the complaint as resolved.

Read moreRead lessResolved Submitted: 16 Jul 2025 Disputed amount: €500Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Germany had requested a withdrawal two weeks prior, but the casino had not processed it and continued to provide the same excuses for three weeks. He initially withdrew €500 via bank transfer, which was completed successfully, but faced delays with a subsequent €250 withdrawal. The Complaints Team had contacted the casino on his behalf, and the issue was resolved, leading the player to mark the complaint as resolved.

Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Croatia had been waiting 12 days for his withdrawal from the casino. His withdrawal request had not been approved, and he reported a delay of 17 days. The issue was resolved after communication with the casino, which led to the approval of his withdrawal. The player confirmed the resolution of his complaint, expressing gratitude for the assistance provided.

Read moreRead lessResolved Submitted: 15 Jul 2025 Disputed amount: €1,370Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Croatia had been waiting 12 days for his withdrawal from the casino. His withdrawal request had not been approved, and he reported a delay of 17 days. The issue was resolved after communication with the casino, which led to the approval of his withdrawal. The player confirmed the resolution of his complaint, expressing gratitude for the assistance provided.

Our verdict

Case closed

Player claims that payment has been delayed.

The player from Schleswig-Holstein had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The issue was resolved after the recommended time frame for withdrawal processing had passed, and the player confirmed that the withdrawal was successfully received. The complaint had been marked as ‘Resolved’ in our system.

Read moreRead lessResolved Submitted: 13 Jul 2025 Disputed amount: €1,500Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Schleswig-Holstein had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The issue was resolved after the recommended time frame for withdrawal processing had passed, and the player confirmed that the withdrawal was successfully received. The complaint had been marked as ‘Resolved’ in our system.

Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout had not been received yet. After multiple rejections and attempts with different payment methods, the issue was resolved, and the player successfully received his winnings. The Complaints Team intervened after the recommended timeframe had passed and confirmed the resolution of the case.

Read moreRead lessResolved Submitted: 14 Jun 2025 Disputed amount: €150Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout had not been received yet. After multiple rejections and attempts with different payment methods, the issue was resolved, and the player successfully received his winnings. The Complaints Team intervened after the recommended timeframe had passed and confirmed the resolution of the case.

Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from French Guiana had requested a withdrawal three weeks prior after using a welcome bonus, but his requests were continually denied due to alleged technical issues. Despite his bank confirming that no transfers had been attempted, the casino kept canceling his withdrawals, leaving him feeling helpless. After further communication, he received his first withdrawal of €500 in cryptocurrency, despite having deposited via credit card. Ultimately, the issue was resolved with all withdrawals completed, though the player expressed dissatisfaction with the payment method used.

Read moreRead lessResolved Submitted: 25 May 2025 Disputed amount: €3,451Pistolo CasinoSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.1 Pistolo Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from French Guiana had requested a withdrawal three weeks prior after using a welcome bonus, but his requests were continually denied due to alleged technical issues. Despite his bank confirming that no transfers had been attempted, the casino kept canceling his withdrawals, leaving him feeling helpless. After further communication, he received his first withdrawal of €500 in cryptocurrency, despite having deposited via credit card. Ultimately, the issue was resolved with all withdrawals completed, though the player expressed dissatisfaction with the payment method used.

Complaints about related Tooniebet Casino Ontario (Same management)

Our verdict

Case closed

Player’s account is blocked after a withdrawal request.

The player from Ontario faced account blocking after winning $200 at ToonieLoonieBET Casino. Despite having been previously verified, the casino demanded additional verification to process the withdrawal, leading to frustration after numerous attempts to comply. He felt scammed after losing nearly $10,000 and being unable to access his winnings or account. The issue was resolved after the player confirmed that all necessary verifications were approved, and the casino lifted the block on his account, allowing him to access his winnings. The Complaints Team marked the complaint as resolved following the player’s confirmation.

Read moreRead lessResolved Submitted: 19 May 2025 Disputed amount: C$200Tooniebet Casino OntarioSafety Index:HighSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 8.7 Tooniebet Casino Ontario has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety IndexThe player from Ontario faced account blocking after winning $200 at ToonieLoonieBET Casino. Despite having been previously verified, the casino demanded additional verification to process the withdrawal, leading to frustration after numerous attempts to comply. He felt scammed after losing nearly $10,000 and being unable to access his winnings or account. The issue was resolved after the player confirmed that all necessary verifications were approved, and the casino lifted the block on his account, allowing him to access his winnings. The Complaints Team marked the complaint as resolved following the player’s confirmation.

Complaints about related RTbet Casino (Same management)

Our verdict

Case closed

Player’s withdrawal is delayed.

The player from British Columbia faced delays in a withdrawal that had been promised to be processed within 3 days. After 5 days, the casino cited higher volumes as the cause of the delay, leading to frustration after 15 years of online gambling experience. The issue was marked as resolved after the player confirmed satisfaction with the outcome. We acknowledged the player’s concerns regarding the casino’s communication and assured continued support for any future issues.

Read moreRead lessResolved Submitted: 03 Jul 2025 Disputed amount: C$1,303RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from British Columbia faced delays in a withdrawal that had been promised to be processed within 3 days. After 5 days, the casino cited higher volumes as the cause of the delay, leading to frustration after 15 years of online gambling experience. The issue was marked as resolved after the player confirmed satisfaction with the outcome. We acknowledged the player’s concerns regarding the casino’s communication and assured continued support for any future issues.

Our verdict

Case closed

Player’s account is closed, funds are withheld.

The player from Spain had his account blocked at RTBet after a €220 deposit, following the casino’s refusal to apply a welcome bonus that had been advertised. Despite submitting a formal complaint and providing evidence, he received no response and sought the immediate unblocking of his account and release of his funds. The issue was resolved after 21 days of the player’s funds being confiscated, with the casino returning the money. The Complaints Team successfully facilitated communication, leading to the resolution of the complaint.

Read moreRead lessResolved Submitted: 01 Jul 2025 Disputed amount: €220RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Spain had his account blocked at RTBet after a €220 deposit, following the casino’s refusal to apply a welcome bonus that had been advertised. Despite submitting a formal complaint and providing evidence, he received no response and sought the immediate unblocking of his account and release of his funds. The issue was resolved after 21 days of the player’s funds being confiscated, with the casino returning the money. The Complaints Team successfully facilitated communication, leading to the resolution of the complaint.

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from New Brunswick experienced significant delays with a $300 withdrawal request made 13 days prior at RTBet, far exceeding the 3-day timeframe stated in the casino’s terms and conditions. He received only scripted responses from support regarding the delay and was frustrated as he could not proceed with account verification. The issue was resolved after the player cooperated by providing the necessary information and communicating with the casino. Subsequently, the complaint was marked as resolved, and the player was advised to reach out for any future issues.

Read moreRead lessResolved Submitted: 07 Jun 2025 Disputed amount: C$300RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from New Brunswick experienced significant delays with a $300 withdrawal request made 13 days prior at RTBet, far exceeding the 3-day timeframe stated in the casino’s terms and conditions. He received only scripted responses from support regarding the delay and was frustrated as he could not proceed with account verification. The issue was resolved after the player cooperated by providing the necessary information and communicating with the casino. Subsequently, the complaint was marked as resolved, and the player was advised to reach out for any future issues.

Our verdict

Case closed

Player claims that payment has been delayed.

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The issue was resolved successfully, and the player confirmed that they received their winnings. The Complaints Team marked the complaint as ‘resolved’ in their system.

Read moreRead lessResolved Submitted: 23 May 2025 Disputed amount: €150RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Germany had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The issue was resolved successfully, and the player confirmed that they received their winnings. The Complaints Team marked the complaint as ‘resolved’ in their system.

Our verdict

Case closed

Withdrawal of player’s winnings has been delayed.

The player from Latvia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player later confirmed that a new withdrawal was in ‘Under Review’ status. After the recommended time frame passed, the issue was resolved, and the player confirmed receipt of the winnings. The case was marked as ‘resolved’ in our system.

Read moreRead lessResolved Submitted: 18 May 2025 Disputed amount: €95RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Latvia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player later confirmed that a new withdrawal was in ‘Under Review’ status. After the recommended time frame passed, the issue was resolved, and the player confirmed receipt of the winnings. The case was marked as ‘resolved’ in our system.

Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece had been waiting six weeks for two withdrawal requests totaling 950 euros. Despite completing the KYC process after multiple attempts and having his account fully verified for over two weeks, he still experienced delays and received no clear answers about the status of his withdrawals. The Complaints Team intervened, and the casino confirmed that the withdrawals had been processed. The player verified that the funds had appeared in his account. The complaint was marked as resolved, acknowledging the player’s frustrating experience while expressing hope that it had been an isolated incident.

Read moreRead lessResolved Submitted: 03 May 2025 Disputed amount: €950RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Greece had been waiting six weeks for two withdrawal requests totaling 950 euros. Despite completing the KYC process after multiple attempts and having his account fully verified for over two weeks, he still experienced delays and received no clear answers about the status of his withdrawals. The Complaints Team intervened, and the casino confirmed that the withdrawals had been processed. The player verified that the funds had appeared in his account. The complaint was marked as resolved, acknowledging the player’s frustrating experience while expressing hope that it had been an isolated incident.

Our verdict

Case closed

Player’s withdrawal request is delayed.

The player from Nigeria had been waiting for two weeks for a withdrawal of $58.00, having initially been told it would take about five days. The sportsbook was reviewing his request at that time. The issue was resolved as the player confirmed receiving his payment. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 02 May 2025 Disputed amount: $58RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Nigeria had been waiting for two weeks for a withdrawal of $58.00, having initially been told it would take about five days. The sportsbook was reviewing his request at that time. The issue was resolved as the player confirmed receiving his payment. The complaint was marked as ‘resolved’ in the system.

Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Germany had requested a withdrawal three weeks prior, but despite repeated inquiries to support, he received the same response that his payout was in the final stage with no progress. He questioned the lack of communication and suspected dishonesty from support. After escalating the issue, the casino confirmed that the withdrawal request had been successfully completed after six weeks. The player confirmed receipt of the funds, and we marked the complaint as resolved in our system.

Read moreRead lessResolved Submitted: 24 Apr 2025 Disputed amount: €110RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Germany had requested a withdrawal three weeks prior, but despite repeated inquiries to support, he received the same response that his payout was in the final stage with no progress. He questioned the lack of communication and suspected dishonesty from support. After escalating the issue, the casino confirmed that the withdrawal request had been successfully completed after six weeks. The player confirmed receipt of the funds, and we marked the complaint as resolved in our system.

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Quebec had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the player regarding the delay and the need for patience during the withdrawal process. After further follow-up, the player confirmed that he had received his money. The issue had been marked as resolved in the Complaints Team’s system.

Read moreRead lessResolved Submitted: 14 Apr 2025 Disputed amount: C$632RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Quebec had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the player regarding the delay and the need for patience during the withdrawal process. After further follow-up, the player confirmed that he had received his money. The issue had been marked as resolved in the Complaints Team’s system.

Our verdict

Case closed

Player’s account closure request is delayed.

The player from Italy had requested that his account be closed due to a gambling addiction, but the casino had not acted on his multiple email requests. After reviewing the situation, we facilitated communication between the player and the casino, which resulted in the permanent closure of his account as requested. The casino confirmed that the account was now closed and assured that it would not be reopened. The complaint was marked as resolved, and the player expressed gratitude for the support received.

Read moreRead lessResolved Submitted: 28 Mar 2025 Disputed amount: ??RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Italy had requested that his account be closed due to a gambling addiction, but the casino had not acted on his multiple email requests. After reviewing the situation, we facilitated communication between the player and the casino, which resulted in the permanent closure of his account as requested. The casino confirmed that the account was now closed and assured that it would not be reopened. The complaint was marked as resolved, and the player expressed gratitude for the support received.

Our verdict

Case closed

Player cannot access account and seeks refund.

The player from Germany was unable to access his account due to an administrative decision and had been trying to recover his €70 balance through emails without success. After multiple communications, the casino acknowledged the delay in processing his payment and committed to completing the transaction urgently. Ultimately, the player received his funds, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 27 Mar 2025 Disputed amount: €70RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Germany was unable to access his account due to an administrative decision and had been trying to recover his €70 balance through emails without success. After multiple communications, the casino acknowledged the delay in processing his payment and committed to completing the transaction urgently. Ultimately, the player received his funds, and the complaint was marked as resolved.

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Portugal requested a €190 withdrawal made two weeks prior, which remained pending despite no verification or bonus game. He consistently received automated responses from customer support regarding the delay, expressing frustration over the lack of concern for his situation. The issue was resolved after the player confirmed that he had received the withdrawal, leading to the complaint being marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 21 Mar 2025 Disputed amount: €190RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Portugal requested a €190 withdrawal made two weeks prior, which remained pending despite no verification or bonus game. He consistently received automated responses from customer support regarding the delay, expressing frustration over the lack of concern for his situation. The issue was resolved after the player confirmed that he had received the withdrawal, leading to the complaint being marked as ‘resolved’ in the system.

Our verdict

Case closed

Player’s withdrawals are completely blocked.

The player from Italy had successfully completed the wagering requirements for a €100 deposit bonus, but after making a withdrawal of €500, he faced a mysterious block on all withdrawals. Despite attempts to seek clarification through live chat, the casino’s security department confirmed that only real money could be withdrawn without providing a clear reason. The player considered this action illicit and was prepared to pursue legal action if the issue was not resolved. The Complaints Team facilitated communication between the player and the casino. After extensive back-and-forth, the player’s account was verified, and he successfully withdrew his winnings, resolving the issue.

Read moreRead lessResolved Submitted: 04 Mar 2025 Disputed amount: €2,317RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Italy had successfully completed the wagering requirements for a €100 deposit bonus, but after making a withdrawal of €500, he faced a mysterious block on all withdrawals. Despite attempts to seek clarification through live chat, the casino’s security department confirmed that only real money could be withdrawn without providing a clear reason. The player considered this action illicit and was prepared to pursue legal action if the issue was not resolved. The Complaints Team facilitated communication between the player and the casino. After extensive back-and-forth, the player’s account was verified, and he successfully withdrew his winnings, resolving the issue.

Our verdict

Case closed

Player’s deposit is delayed.

The player from Portugal had issues with a €53 crypto deposit made on February 14th that had not arrived at the casino. Despite providing proof of the transaction, customer support had been unhelpful. The issue was resolved as the deposit was credited to his account. The complaint was marked as ‘resolved’.

Read moreRead lessResolved Submitted: 18 Feb 2025 Disputed amount: €53RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Portugal had issues with a €53 crypto deposit made on February 14th that had not arrived at the casino. Despite providing proof of the transaction, customer support had been unhelpful. The issue was resolved as the deposit was credited to his account. The complaint was marked as ‘resolved’.

Our verdict

Case closed

Player’s deposit is delayed.

The player from Croatia reported an issue with a deposit made to RTbet via Neteller, where the payment had been successfully processed but the funds had not been credited to his casino account. He sought clarification on the status of his deposit. The issue was resolved after three days, with the missing funds credited to his casino account. The Complaints Team marked the complaint as ‘resolved’ and appreciated the player’s cooperation.

Read moreRead lessResolved Submitted: 15 Feb 2025 Disputed amount: €250RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Croatia reported an issue with a deposit made to RTbet via Neteller, where the payment had been successfully processed but the funds had not been credited to his casino account. He sought clarification on the status of his deposit. The issue was resolved after three days, with the missing funds credited to his casino account. The Complaints Team marked the complaint as ‘resolved’ and appreciated the player’s cooperation.

Our verdict

Case closed

Player faces delays and poor support with withdrawals.

The player from British Columbia expressed frustration with the online casino due to prolonged withdrawal delays of over two weeks, inadequate customer support, and unclear communication regarding the withdrawal process. He felt misled and questioned the professionalism of the casino. The issue was resolved after the player confirmed that the withdrawal request had been processed successfully. The Complaints Team marked the complaint as ‘resolved’ in their system and appreciated the player’s cooperation.

Read moreRead lessResolved Submitted: 13 Feb 2025 Disputed amount: C$150RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from British Columbia expressed frustration with the online casino due to prolonged withdrawal delays of over two weeks, inadequate customer support, and unclear communication regarding the withdrawal process. He felt misled and questioned the professionalism of the casino. The issue was resolved after the player confirmed that the withdrawal request had been processed successfully. The Complaints Team marked the complaint as ‘resolved’ in their system and appreciated the player’s cooperation.

Our verdict

Case closed

Player faces delay on withdrawal request.

The player from Italy experienced a delay in their withdrawal, which was submitted on January 27, but still showed as under account review with verification in progress. Despite contacting customer support multiple times, the responses remained automated and unhelpful, and the player expressed frustration over the lack of progress after five days. The withdrawal was reported to have been completed on February 5, but the player sought clarification on how the funds would be processed without providing IBAN or BIC/SWIFT details. The issue was marked as resolved after the player confirmed that the payout has been received.

Read moreRead lessResolved Submitted: 03 Feb 2025 Disputed amount: €500RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Italy experienced a delay in their withdrawal, which was submitted on January 27, but still showed as under account review with verification in progress. Despite contacting customer support multiple times, the responses remained automated and unhelpful, and the player expressed frustration over the lack of progress after five days. The withdrawal was reported to have been completed on February 5, but the player sought clarification on how the funds would be processed without providing IBAN or BIC/SWIFT details. The issue was marked as resolved after the player confirmed that the payout has been received.

Our verdict

Case closed

Player faces delayed withdrawals.

The player from Spain experienced delays with two withdrawals, one of €500 and another of €300, both requested in January. After making continuous daily inquiries via chat, she was advised to contact the casino by email, but had yet to receive a response. The issue was resolved when the two withdrawals were credited to her account. The Complaints Team marked the complaint as ‘resolved’ and expressed appreciation for her cooperation.

Read moreRead lessResolved Submitted: 03 Feb 2025 Disputed amount: €800RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Spain experienced delays with two withdrawals, one of €500 and another of €300, both requested in January. After making continuous daily inquiries via chat, she was advised to contact the casino by email, but had yet to receive a response. The issue was resolved when the two withdrawals were credited to her account. The Complaints Team marked the complaint as ‘resolved’ and expressed appreciation for her cooperation.

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Italy faced a delayed withdrawal process, which was initially promised to take 3 to 5 business days. After submitting a request on 01/26/25, the status remained on “We are reviewing your verification request,” despite multiple emails confirming that no additional documents were needed. The player experienced multiple cancellation issues with his withdrawal requests but ultimately managed to receive the withdrawal. The complaint was marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 02 Feb 2025 Disputed amount: €435RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Italy faced a delayed withdrawal process, which was initially promised to take 3 to 5 business days. After submitting a request on 01/26/25, the status remained on “We are reviewing your verification request,” despite multiple emails confirming that no additional documents were needed. The player experienced multiple cancellation issues with his withdrawal requests but ultimately managed to receive the withdrawal. The complaint was marked as resolved by the Complaints Team.

Our verdict

Case closed

Player’s winnings haven’t been received yet.

The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported issues with receiving a crypto withdrawal of 100 euros and expressed frustration over the lack of responses from support. After further investigation, it was confirmed that the player had successfully received their funds using FunID, indicating that the casino had problems with various withdrawal methods, particularly crypto. The complaint had been marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 19 Dec 2024 Disputed amount: €137RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported issues with receiving a crypto withdrawal of 100 euros and expressed frustration over the lack of responses from support. After further investigation, it was confirmed that the player had successfully received their funds using FunID, indicating that the casino had problems with various withdrawal methods, particularly crypto. The complaint had been marked as resolved by the Complaints Team.

Our verdict

Case closed

Player’s withdrawal is delayed due to verification issues.

The player from Spain faced issues with account verification, which prevented him from withdrawing his funds, causing delays of several days. Unlike his experiences with other sites, where withdrawals were processed within 24 hours, this casino had not resolved his issue. It was confirmed that he finally received his winnings. The complaint was marked as ‘resolved’ in the system following his cooperation and confirmation.

Read moreRead lessResolved Submitted: 15 Dec 2024 Disputed amount: €173RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Spain faced issues with account verification, which prevented him from withdrawing his funds, causing delays of several days. Unlike his experiences with other sites, where withdrawals were processed within 24 hours, this casino had not resolved his issue. It was confirmed that he finally received his winnings. The complaint was marked as ‘resolved’ in the system following his cooperation and confirmation.

Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece had been waiting over three weeks for a withdrawal from RTBET after requesting it two weeks prior. Despite having contacted live chat for updates, the responses remained unchanged, urging patience without providing a resolution. The issue was resolved after the player confirmed he received a payout.

Read moreRead lessResolved Submitted: 25 Sep 2024 Disputed amount: €50RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Greece had been waiting over three weeks for a withdrawal from RTBET after requesting it two weeks prior. Despite having contacted live chat for updates, the responses remained unchanged, urging patience without providing a resolution. The issue was resolved after the player confirmed he received a payout.

Our verdict

Case closed

Player is worried about delayed withdrawals.

The player from Greece had recently become a new player and had requested two withdrawals totaling 800 euros. Concerns arose from reading multiple complaints about non-payment of withdrawals, and the player wondered whether to wait for the payout or be worried, especially since no identification had been requested. The issue was resolved after the player was informed to wait a total of 14 days for processing. Ultimately, the player confirmed that her withdrawals had been credited, and she decided to close her account due to discomfort with the situation. The complaint was marked as ‘resolved’ in the system.

Read moreRead lessResolved Submitted: 06 Sep 2024 Disputed amount: €800RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Greece had recently become a new player and had requested two withdrawals totaling 800 euros. Concerns arose from reading multiple complaints about non-payment of withdrawals, and the player wondered whether to wait for the payout or be worried, especially since no identification had been requested. The issue was resolved after the player was informed to wait a total of 14 days for processing. Ultimately, the player confirmed that her withdrawals had been credited, and she decided to close her account due to discomfort with the situation. The complaint was marked as ‘resolved’ in the system.

Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Greece withdrew 500 euros on 16/8/2024 and another 500 euros the following day, but both transactions remained under review without completion. Despite having an unverified account that did not require verification, he only received automated responses from the casino. After contacting the Complaints Team, the player provided communication evidence, and following further investigation, the winnings were successfully released after 18 days. The issue was marked as resolved, and the player expressed gratitude for the support received.

Read moreRead lessResolved Submitted: 27 Aug 2024 Disputed amount: €1,000RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Greece withdrew 500 euros on 16/8/2024 and another 500 euros the following day, but both transactions remained under review without completion. Despite having an unverified account that did not require verification, he only received automated responses from the casino. After contacting the Complaints Team, the player provided communication evidence, and following further investigation, the winnings were successfully released after 18 days. The issue was marked as resolved, and the player expressed gratitude for the support received.

Our verdict

Case closed

Player believes that their withdrawal has been delayed.

The player from Hungary had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue was resolved when the player received the disputed funds after a waiting period of nearly three weeks. The Complaints Team had facilitated communication with the casino, leading to the successful resolution of the withdrawal issue. The complaint was marked as resolved in the system.

Read moreRead lessResolved Submitted: 25 Aug 2024 Disputed amount: €800RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Hungary had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue was resolved when the player received the disputed funds after a waiting period of nearly three weeks. The Complaints Team had facilitated communication with the casino, leading to the successful resolution of the withdrawal issue. The complaint was marked as resolved in the system.

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece had won €30 and requested a withdrawal before closing his account. He was informed to expect an email with more information, but had not received it yet. The player was concerned about the delay in receiving his winnings. The issue was resolved when he received the payment, and the complaint was marked as ‘resolved’ by the Complaints Team.

Read moreRead lessResolved Submitted: 07 Aug 2024 Disputed amount: €30RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Greece had won €30 and requested a withdrawal before closing his account. He was informed to expect an email with more information, but had not received it yet. The player was concerned about the delay in receiving his winnings. The issue was resolved when he received the payment, and the complaint was marked as ‘resolved’ by the Complaints Team.

Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Spain had a pending 500-euro withdrawal that had been delayed for 9 days. Despite repeated communications, the issue remained unresolved, with the casino blaming third parties. The player confirmed that the withdrawal had now been processed, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 06 Aug 2024 Disputed amount: €500RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Spain had a pending 500-euro withdrawal that had been delayed for 9 days. Despite repeated communications, the issue remained unresolved, with the casino blaming third parties. The player confirmed that the withdrawal had now been processed, and the complaint was marked as resolved.

Our verdict

Case closed

Player’s withdrawal is delayed.

The player from Germany had requested a withdrawal of 500 Euros on August 28, 2024, which was supposed to be processed within 5 business days. However, the casino’s live chat support was stalling and asking him to wait. After 11 days, the player confirmed that the amount had finally been paid out. The issue was marked as resolved by the Complaints Team following the successful payout.

Read moreRead lessResolved Submitted: 05 Aug 2024 Disputed amount: €500RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Germany had requested a withdrawal of 500 Euros on August 28, 2024, which was supposed to be processed within 5 business days. However, the casino’s live chat support was stalling and asking him to wait. After 11 days, the player confirmed that the amount had finally been paid out. The issue was marked as resolved by the Complaints Team following the successful payout.

Our verdict

Case closed

Player’s withdrawal has been delayed.

The player from Greece requested a withdrawal on 24 July, but it had not been processed due to the high volume of withdrawals. Daily chats with the support team provided the same explanation. The Complaints Team advised patience, noting that verification and high withdrawal volumes could cause delays. The player confirmed receipt of the funds after filing the complaint, and the issue was marked as resolved by the Complaints Team.

Read moreRead lessResolved Submitted: 01 Aug 2024 Disputed amount: €120RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Greece requested a withdrawal on 24 July, but it had not been processed due to the high volume of withdrawals. Daily chats with the support team provided the same explanation. The Complaints Team advised patience, noting that verification and high withdrawal volumes could cause delays. The player confirmed receipt of the funds after filing the complaint, and the issue was marked as resolved by the Complaints Team.

Our verdict

Case closed

Player’s withdrawals are delayed.

The player from Greece initially had timely withdrawals, but then experienced delays with repeated instructions to wait and no payouts. The issue was resolved after approximately nine working days, resulting in the successful processing of the withdrawal. The Complaints Team marked the complaint as ‘resolved’ in their system following the player’s confirmation of the payout.

Read moreRead lessResolved Submitted: 29 Jul 2024 Disputed amount: €250RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Greece initially had timely withdrawals, but then experienced delays with repeated instructions to wait and no payouts. The issue was resolved after approximately nine working days, resulting in the successful processing of the withdrawal. The Complaints Team marked the complaint as ‘resolved’ in their system following the player’s confirmation of the payout.

Our verdict

Case closed

Player’s account closed after deposit.

The player from Germany had deposited 20 euros but couldn’t play due to errors. Despite following the support’s instructions, the issue persisted. The casino then closed the account, citing a duplicate account. The player sought a refund. The casino later agreed to refund the 20 euros to the player. The issue was resolved as the player confirmed receipt of the refund.

Read moreRead lessResolved Submitted: 23 Jun 2024 Disputed amount: €20RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Germany had deposited 20 euros but couldn’t play due to errors. Despite following the support’s instructions, the issue persisted. The casino then closed the account, citing a duplicate account. The player sought a refund. The casino later agreed to refund the 20 euros to the player. The issue was resolved as the player confirmed receipt of the refund.

Our verdict

Case closed

Player’s verification is delayed.

The player from Finland had sent all required KYC documents, which had been approved, but the casino refused to complete the verification process. The player could not reach the casino via email or live chat. After the Complaints Team’s intervention and communication with the player, the verification process was finally completed by the casino. The issue was resolved, and the player’s account was successfully verified.

Read moreRead lessResolved Submitted: 07 Jun 2024 Disputed amount: €7,000RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Finland had sent all required KYC documents, which had been approved, but the casino refused to complete the verification process. The player could not reach the casino via email or live chat. After the Complaints Team’s intervention and communication with the player, the verification process was finally completed by the casino. The issue was resolved, and the player’s account was successfully verified.

Our verdict

Case closed

Player’s winnings delayed post account closure.

The player from Finland had won €3,500 and requested a €500 withdrawal. After notifying chat support about a gambling problem, the account was closed, and the winnings were to be processed manually. Despite sending the required documents and multiple emails, the player did not receive any response or funds. The Complaints Team contacted the casino for clarification, and the casino processed the payment successfully. The complaint was then marked as resolved.

Read moreRead lessResolved Submitted: 06 Jun 2024 Disputed amount: €3,500RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Finland had won €3,500 and requested a €500 withdrawal. After notifying chat support about a gambling problem, the account was closed, and the winnings were to be processed manually. Despite sending the required documents and multiple emails, the player did not receive any response or funds. The Complaints Team contacted the casino for clarification, and the casino processed the payment successfully. The complaint was then marked as resolved.

Our verdict

Case closed

Player reports delayed withdrawal and lack of verification process.

The player from Germany deposited real money into RTBET and then faced a delay in withdrawal. The player was also concerned that they had not been asked to verify their identification yet. We advised the player to wait for the standard processing time and cooperate with the casino. The player later confirmed receiving partial payments but faced withdrawal limits. Ultimately, the player received the pending payments and requested to close the complaint as resolved.

Read moreRead lessResolved Submitted: 02 May 2024 Disputed amount: €4,852RTbet CasinoSafety Index:Very highSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 9.4 RTbet Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety IndexThe player from Germany deposited real money into RTBET and then faced a delay in withdrawal. The player was also concerned that they had not been asked to verify their identification yet. We advised the player to wait for the standard processing time and cooperate with the casino. The player later confirmed receiving partial payments but faced withdrawal limits. Ultimately, the player received the pending payments and requested to close the complaint as resolved.

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